VideoScribe Reviews

4.3 Rating 760 Reviews
87 %
of reviewers recommend VideoScribe
4.3
Based on 760 reviews
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Read VideoScribe  Reviews
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Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe  4 star review on 1st April 2021
John Flames
VideoScribe  4 star review on 1st April 2021
John Flames
VideoScribe  5 star review on 16th December 2016
Marie-Claude Lessard
VideoScribe  5 star review on 30th November 2016
Kyle Buchanan
VideoScribe  5 star review on 14th October 2016
Anonymous
VideoScribe  5 star review on 13th October 2016
Ted McLyman
VideoScribe  5 star review on 13th October 2016
Nathan Lindorf
1
Anonymous
Anonymous  // 01/01/2019
This has been the worst program. It has crashed many many times, losing SO much of my content numerous times. It has lost me so much time and money. I spent hours and hours re-creating what I already created (multiple times because, with each crash, content was lost). There are an incredible number of bugs and I will not be using this program again. What a headache! *Ironic note: I HAVE to use this to finish up the last section of my video, because I already have invested an insane amount of hours into this video through this program. As I was writing this, VideoScribe froze in the background. I clicked Save numerous times. The program didn't respond. I went to close the page - the program didn't respond. I ended the Task and when reopened - Surprise! It didn't save, though I clicked Save multiple times. It lost the last two hours of my work. Thank you, VideoScribe, for making this project miserable.
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Posted 2 years ago
I have raised a ticket with our Customer Success team (https://support.sparkol.com/) and they will be in contact very soon to help you finish your video.
Posted 2 years ago
Easy to work with while trying to reset my password. Stayed in contact and never gave up on the matter. Great follow-through with making sure that the matter was resolved.
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Posted 2 years ago
Good product
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Posted 2 years ago
It's a very outdated, featureless app which is hard to use with complex images.
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Posted 2 years ago
I've been a subscriber to VideoScribe for a year and a half, having chosen it over other software for various reasons. But I want to mention here the very good customer service I've gotten. There have been a couple times when the video was not "rendering" properly, and I've contacted them. If there's a simple problem, I can usually figure it out myself, so I only ask for help on the really mysterious and messy ones. The VideoScribe people have uniformly been very helpful and personal and persistent in solving the issues. I could sometimes wish they were open on weekends, so there's occasionally a lag. But they have been not only competent, but involved in whatever issue I've had. Very good customer contact and service.
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Posted 2 years ago
Awesome product with plenty of tutorials to kick start your learning and get into creating superb videos. The support team are super fast at dealing with queries too!
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Posted 2 years ago
I’m a newbie to the whole video scribe world. I’m also tech challenged. One thing for sure the team at video scribe are on point with customer service. I live in the US so we have a time difference but those guys go above and beyond to note that and get my inquiry solved as soon as time allows. They reach out to find out if support was helpful. If I’m still struggling some one higher up will chime in and hold my hand. This is what it means to run a a credible business. They will not allow my lack of knowledge to hinder my success on their platform and with their product. This is how it should be with all businesses, going above and beyond to keep your customers happy. Thanks Video scribe team.
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Posted 2 years ago
Video scribe is always quick to respond to issues and that's pretty good since there is a time change, they are on the other side of the pond.😊 They are professional and nice.
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Posted 2 years ago
I didn’t realise my account was on auto renew and requested a refund the same day I was charged for one year. Despite not having used the product for over 9 months previously and it clearly being a mistake to not have cancelled auto renew, Sparkol flat refused any refund unlike LinkedIn where I had the same issue and they refunded immediately.
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Posted 2 years ago
Easy software, great sharing of knowledge (hints) and very responsive helpdesk.
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Posted 2 years ago
I am very happy with the support team, who was very skilled to solve my issue quickly. As a new subscriber, it showed to me that I've made the right decision. Thank you.
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Posted 2 years ago
El soporte de VideoScribe es eficiente y eficaz, me respondieron rápidamente, y me ayudaron. Además son personas muy amables, no como esos servicios en que te atiende un robot y te lleva a un camino sin salida. Solucioné mis dudas y aprendí como empezar y sacar más provecho a mis video Eficiencia y amabilidad.
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Posted 2 years ago
VideoScribe is a fascinating program! With the ability to have an infinite canvas and camera transitions it opens it expands my world of creativity. Easy to use. Fun to use! Their support people are easy-going, effective and efficient. Thank you All!
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Posted 2 years ago
Great support. Thx
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Posted 2 years ago
Easy to use. Good customer support.
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Posted 2 years ago
It is very easy to create video animations with VideoScribe. I am using the software for 3 years, and I am a happy customer. Their customer service is always very supportive and helpful.
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Posted 2 years ago
Service itself is decent but the “free trial with unlimited downloads” is nothing of the sort with their logo plastered over everything. Ok I get it so I paid for pro… and downloading your scribe takes FOREVER! I made a 90 second video and so far I’ve been waiting 10 minutes for it to render. It’s wasting resources showing the scribe while downloading (not sure how much faster it would be without that) but having a 10+ minute wait to download a short video is just really excessive.
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Posted 2 years ago
If you raise a ticket with the support team they will take a look at the project and see if there is anything they can do to help speed things up - https://support.sparkol.com/knowledge
Posted 2 years ago
The program is really good and if there is a problem, the customer service is there for help. They respond quickly and could solve every issue I encountered so far. There are a ton of great images that you can use, and they even provide many more since I bought the product. They keep updating VideoScribe to ensure the best outcome for the customer. I would really recommend it!
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Posted 2 years ago
Needed educational pricing. Paid for the regular pricing. Sent an email to the team. They responded quickly and fixed my issue on the first try! Greatly appreciated! Wish all companies worked this way!
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Posted 2 years ago
Sparkol is very responsive and helpful when I have had trouble, particularly in rendering. They were timely, shared with me the issue so I could learn, and even helped me make a tight deadline. I know I can count on them to help when needed. Great program and great customer service.
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Posted 2 years ago
VideoScribe is rated 4.3 based on 760 reviews