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VideoScribe Reviews

4.3 Rating 760 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

4.3

Based on 760 reviews


Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

VideoScribe 4 star review on 1st April 2021

VideoScribe 5 star review on 16th December 2016

Marie-Claude Lessard

VideoScribe 5 star review on 30th November 2016

VideoScribe 5 star review on 14th October 2016

VideoScribe 5 star review on 13th October 2016

VideoScribe 5 star review on 13th October 2016

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thank videoscribe for the simple and direct fact that I use the software almost every day, the customer service team is always friendly and understanding, serving its customers quickly and effectively, makes us feel comfortable, I trust the company a lot, and above Everything, I love the drawings, thank you!”

Posted 2 years ago

“I've used VideoScribe for 7 years now. As a non-tech person, I've had to contact the company on many occasions. What I appreciate the most about Sparkol is that their responses are at a level...maybe just about basic!!!...where I can understand the problem and what I have to do to correct it! It's so nice to have that, because that's not the case many times. I appreciate the people and the product very, very much!”

Posted 2 years ago

“Very bad company. Software crashes, you have to do too many in app purchases just to be able to use a few pictures. And customer services CANNOT help you with anything. Bad experience I had. Sorry, just being honest”

Posted 2 years ago

“I've been using Video Scribe for the animated videos for my non-profit. Easy to use and SUPER responsive, patient, and helpful customer service. Will continue to use!”

Posted 2 years ago

“It is easy to use to produce whiteboard style animation video.”

Posted 2 years ago

“Great app for shorter information videos. Dynamic and flexible presentations. Awesome and patient customer service.”

Posted 2 years ago

“Great tool to use, been using it for years now, and it's developed really well. Customer Support responsive too, good job all round.”

Posted 2 years ago

“Easy to use and a versatile tool! I have used it for 2 years and I love VideoScribe! With all the enhancements and templates this company provides, I only have good things to say about VideoScribe!”

Posted 2 years ago

“Excellent customer service! Very friendly, and the issue I was dealing with was resolved promptly!”

Posted 2 years ago

“they don’t help me to do anything”

Posted 2 years ago

For help and support you can visit https://support.sparkol.com/knowledge. If you can't find the answer to your question there please raise a ticket and the team will respond within a working day.

Posted 2 years ago

“I have been using this crab product. It takes ages to get work out of it. Just 5 minutes video it is taking so much time. System is hanging . App is going to restart. You are not supporting the fixes and even for 3-4 pages or 15 mins duration it is eating my time struck in the middle. have to close the app and again relaunch- I may end up not able to save previous data . or I have to wait for long time to get back normal screen as it keeps on loading the data for years. always you come up with document or pre-template to give general solution even without much stock pictures and only writing some words it is taking time. I ended up adding pictures and my videos look plane and not as expected.# still after 30days of Use I am having same feeling like I have wasted my MONEY AND TIME on this worthless product. I have to buy another product now or close always have to come up to you again it takes ages to solve a single issue. I am more in line with you than allocate my work to my team as I am not able to get the things ready for me. I have many points still.. but I feel it is useless to discuss . I have not started to write reviews yet by expecting I will solve the issue. It's time to write reviews on many things where ever I come across and I wish I will write all this lines so that everyone will be aware of this before wasting time and money on this product. I”

Posted 2 years ago

“VideoScribe is one of the tools my company uses for communicating internal and external Strategies in the past many years, guess not too long after the launch. The ease of use, the continuous improvements and Customer service are amazing. Regarding customer Service: the helpdesk support online works positively well as is in other big software companies. My personal experience with the "live support" is that within one day there is personal contact for issues that are computer or user specific. You will fall in love with their hands-on approach combined with positive reinforcement and understanding as well as how they follow up and walk with you step by step to come to an appropriate solution. I recommend VideoScribe as a great visual scribing tool on its own or as a great add-on to other video editing tools. I use it in combination with Final Cut Pro and can imagine that some of the stuff will be implemented in the future within VideoScribe. If you are a VideaScribe member and you have an issue that has no online troubleshooter; please contact their support centre. You will be grateful.”

Posted 2 years ago

“I have used this product for several years with positive feedback from students. I do wish they had more pictures to work with, but it is possible to download other images from other sources. Recently, I had some tech issues while downloading the new version. While it took a little time, the Sparkol team was very responsive and patient in assisting me.”

Posted 2 years ago

“The software they provide is extremely poor quality and crashes all the time. It lacks many features that are needed to make any useful videos. Completely useless. Adding voice to it is extremely hard. Reminds me of windows 98!”

Posted 2 years ago

“The Presentation Openers and Closures was extremely effective. My students especially enjoyed analyzing the openers because of the embedded TedTalk videos. As a result, I am expecting to find growth in these areas of their presentations. The service that I received was extremely helpful as well. I emailed late on a Friday and had a response waiting for me Monday morning when I opened my email.”

Posted 2 years ago

“Buyer Beware. I purchased this software a year ago to try it out. I ended up using it once as I found it to be dated and less versatile than Vyond, Doodley, or Toonly. Recently I was hit was an annual charge. There was no reminder warning me that I would be charged for another year. When I contacted the company they were very rude and unwilling to refund the money. Stating that "sometimes" they send a reminder email. I was never notified that I would be charged much less that the amount would be nearly $40 more than what I had paid the previous year. Not only did the unexpected charge cause problems for me at the bank, but now I'm stuck paying for software that I'm not even using. Do yourself a favor and go with Vyond. Its more expensive but is alot better quality wise, not to mention much better than going with a service that preys on unsuspecting customers who forgot that they tried the service over a year ago.”

Posted 2 years ago

Sorry to hear you've not been happy with the service. We're always open to feedback but there are a couple of things in your comments which I believe you have misunderstood and I would like to set the record straight on. 1 - We guarantee that we will send a reminder email at least 2 weeks before payment on the yearly plan and would offer a refund if we failed to do so (we actually send 2 in the month before). What we said in our message to you is 'We understand that subscriptions can be forgotten sometimes' we then go on to say 'so we send 2 renewal reminder emails as a heads up'. I've checked your account and I can see the reminder emails we sent, and marked as delivered. 2 - As for the price, that's not changed. When we've put our prices up in the past we've never passed that onto existing customers, they still pay what they originally agreed. If we did decide to change that in the future we would inform you so you could cancel if you were unhappy. The yearly subscription was $168.00 when you joined us and this was clear on the pricing page and at the checkout. You used a '20% off your first year' discount code which is the reason for the lower initial charge. I can see you have a ticket with our support team so I will contact you personally via that to answer any follow-up questions you may have to this information.

Posted 2 years ago

“So I have a month since I've started using VideoScribe, I've used the software everyday for some projects that needed to be finished faster, than they took me in After Effects and I can't say that I'll renew my subscription. The images that they offer you for free are few and for videos with financial topics you need lots of animations that kind of make you to purchase them - and some of them have prices like eur20 - or make your own svgs for later use in VideoScribe which takes time, lots of time. Also the software is limited, simple animations like object rotation, scale, or move position look awful, or don't work at all. I'll keep trying on different doodle software's, but VideoScribe... I can only recommend it to beginners who only have like text projects.”

Posted 2 years ago

“Very nice to app”

Posted 2 years ago

“Too expensive”

Posted 2 years ago

“I have been using Videoscribe for several years and appreciate the company's efforts to continually improve the software. When there is an issue, their customer service representatives goes above and beyond to help resolve the issue. Recently, I had to replace a ten-year-old MacBook, which was a bit of a nightmare. Sparkol's team responded immediately, offered specific instructions, and worked hands on to help recover all of my scribes and get them working on the new device. Although the monthly cost is a little high, they offer a bulk price, which really makes the software affordable. Considering the tremendous increase in demand for internet marketing throughout the pandemic, there are so many ways to use this software for good in our local business communities. Thank you Sparkle!!”

Posted 2 years ago

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VideoScribe is rated 4.3 based on 760 reviews