VideoScribe Reviews

4.3 Rating 760 Reviews
87 %
of reviewers recommend VideoScribe
4.3
Based on 760 reviews
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Read VideoScribe  Reviews
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Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe  4 star review on 1st April 2021
John Flames
VideoScribe  4 star review on 1st April 2021
John Flames
VideoScribe  5 star review on 16th December 2016
Marie-Claude Lessard
VideoScribe  5 star review on 30th November 2016
Kyle Buchanan
VideoScribe  5 star review on 14th October 2016
Anonymous
VideoScribe  5 star review on 13th October 2016
Ted McLyman
VideoScribe  5 star review on 13th October 2016
Nathan Lindorf
1
Anonymous
Anonymous  // 01/01/2019
Good and positive people, answer questions quickly. Created a very useful product. Now we can create videos with our drawings in svg format, VideoScribe successfully imports and plays them. Thank you.
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Posted 1 year ago
Hi when video scribe open for me until I can make video for my Instagram.
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Posted 1 year ago
I have been using videoscribe desktop for a few years now- we produced over 100 language learning videos using whiteboard animations on custom illustrations and scripted VoiceOver. Generally been a very good experience and the support from the team has been quick and helpful.
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Posted 1 year ago
Very good and responsive team. Helped resolve the issue quickly. Thank you!
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Posted 1 year ago
They support me quickly and precisely. Questions were solved.
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Posted 1 year ago
I thank videoscribe for the simple and direct fact that I use the software almost every day, the customer service team is always friendly and understanding, serving its customers quickly and effectively, makes us feel comfortable, I trust the company a lot, and above Everything, I love the drawings, thank you!
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Posted 1 year ago
I've used VideoScribe for 7 years now. As a non-tech person, I've had to contact the company on many occasions. What I appreciate the most about Sparkol is that their responses are at a level...maybe just about basic!!!...where I can understand the problem and what I have to do to correct it! It's so nice to have that, because that's not the case many times. I appreciate the people and the product very, very much!
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Posted 2 years ago
I've been using Video Scribe for the animated videos for my non-profit. Easy to use and SUPER responsive, patient, and helpful customer service. Will continue to use!
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Posted 2 years ago
It is easy to use to produce whiteboard style animation video.
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Posted 2 years ago
Great app for shorter information videos. Dynamic and flexible presentations. Awesome and patient customer service.
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Posted 2 years ago
Great tool to use, been using it for years now, and it's developed really well. Customer Support responsive too, good job all round.
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Posted 2 years ago
Easy to use and a versatile tool! I have used it for 2 years and I love VideoScribe! With all the enhancements and templates this company provides, I only have good things to say about VideoScribe!
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Posted 2 years ago
Excellent customer service! Very friendly, and the issue I was dealing with was resolved promptly!
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Posted 2 years ago
VideoScribe is one of the tools my company uses for communicating internal and external Strategies in the past many years, guess not too long after the launch. The ease of use, the continuous improvements and Customer service are amazing. Regarding customer Service: the helpdesk support online works positively well as is in other big software companies. My personal experience with the "live support" is that within one day there is personal contact for issues that are computer or user specific. You will fall in love with their hands-on approach combined with positive reinforcement and understanding as well as how they follow up and walk with you step by step to come to an appropriate solution. I recommend VideoScribe as a great visual scribing tool on its own or as a great add-on to other video editing tools. I use it in combination with Final Cut Pro and can imagine that some of the stuff will be implemented in the future within VideoScribe. If you are a VideaScribe member and you have an issue that has no online troubleshooter; please contact their support centre. You will be grateful.
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Posted 2 years ago
I have used this product for several years with positive feedback from students. I do wish they had more pictures to work with, but it is possible to download other images from other sources. Recently, I had some tech issues while downloading the new version. While it took a little time, the Sparkol team was very responsive and patient in assisting me.
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Posted 2 years ago
The Presentation Openers and Closures was extremely effective. My students especially enjoyed analyzing the openers because of the embedded TedTalk videos. As a result, I am expecting to find growth in these areas of their presentations. The service that I received was extremely helpful as well. I emailed late on a Friday and had a response waiting for me Monday morning when I opened my email.
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Posted 2 years ago
Very nice to app
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Posted 2 years ago
Easy to work with while trying to reset my password. Stayed in contact and never gave up on the matter. Great follow-through with making sure that the matter was resolved.
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Posted 2 years ago
Good product
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Posted 2 years ago
I've been a subscriber to VideoScribe for a year and a half, having chosen it over other software for various reasons. But I want to mention here the very good customer service I've gotten. There have been a couple times when the video was not "rendering" properly, and I've contacted them. If there's a simple problem, I can usually figure it out myself, so I only ask for help on the really mysterious and messy ones. The VideoScribe people have uniformly been very helpful and personal and persistent in solving the issues. I could sometimes wish they were open on weekends, so there's occasionally a lag. But they have been not only competent, but involved in whatever issue I've had. Very good customer contact and service.
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Posted 2 years ago
VideoScribe is rated 4.3 based on 760 reviews