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VideoScribe Reviews

4.3 Rating 760 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

4.3

Based on 760 reviews


Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

VideoScribe 4 star review on 1st April 2021

VideoScribe 5 star review on 16th December 2016

Marie-Claude Lessard

VideoScribe 5 star review on 30th November 2016

VideoScribe 5 star review on 14th October 2016

VideoScribe 5 star review on 13th October 2016

VideoScribe 5 star review on 13th October 2016

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to cancel your subscription in a few steps. The application asks many times if I want to buy a pro version when canceling a subscription (complete nonsense). Unless you end up canceling your subscription and using the product, customer support will not cancel your subscription or refund your money. I am very disappointed, do not buy this product.”

Posted 3 years ago

Hello Arthur, our cancellation process has 4 steps and can be accessed via the subscriptions and invoices section of the account. It highlights what you will be giving up, asks why you are leaving and then provides some specific information depending on the reason you choose before that final cancellation confirmation. We don't ask you to buy on these pages but if you click on one of the information links at step 3 you will be taken to a corresponding page on the main website. That page may have a buy link as it's just a webpage and not part of the cancellation journey. If you ever need help cancelling we'll happily do it for you, cancellation stops future payments so you will need to contact us before the next period starts to avoid being charged.

Posted 3 years ago

“it is very bad experienced couldn't run the app I don't how to pay the money”

Posted 3 years ago

Sorry that you are having technical issues with VideoScribe, you can contact our support team via https://help.videoscribe.co/ and they will do all they can to help you.

Posted 3 years ago

“Awful. Platform is a money trap that requires you to pay extra for the decent features. There are far better, cheaper alternatives. Plus, they force you to sign up for a yearly subscription hoping you’ll forget, then ignore your requests for a refund. Trash company.”

Posted 3 years ago

“Slow software with a weird and unique interface based on outdated technology. If you start to use it then there's a good chance the software will get an update and some of the functions you used to use will not work. Great for fun. Terrible for business.”

Posted 3 years ago

Sorry that you've been unhappy with your VideoScribe experience. I will get the support team in contact with you to see if there is anything they can do to help.

Posted 3 years ago

“The program is okay but the customer service is horrible with a call service, chatbots, and then responses that take a long time. I wouldn't use their program again.”

Posted 3 years ago

“Promises so much, delivers very little. I really wanted to like this software. I had so many ideas for some wonderful animations. However, I am very disappointed with the reality of my purchase. I have had issues with the software since day 1. 3 months in and these issues are not resolved. I have raised tickets and called... only to be going round in circles / being told I will be called back (and not) My audio disappears. I am unable to use the music function as it won't load any music into a scribe. There is so much lag, it takes forever to create an animation, and when I do finally get to make something I can't download it. If you think that was bad enough, te scribe is completely unaccessible once you hit save and try to assess it again from the dashboard. And to top this all off, what you don;t discover until you purchase the software is that the image library is very limited, unless you want to pay more money to purchase 'premium' items. I wish I could give 0 stars. I have wasted so many hours trying to get this resolved. Maybe I should be invoicing Sparkol!! My experience has been nothing short of a disaster.”

Posted 3 years ago

“للاسف قمت بالتسجيل ومن ثم الدخول للبرنامج ولكن لم تظهر لي السبورة البيضاء وقد حاولت مرارا وتكرارا ولكن لا فائده”

Posted 3 years ago

Sorry that you are having trouble with the application. Our support team will be able to help with this and you can contact them via https://help.videoscribe.co/. I will log a ticket with them now for you and someone will be in contact shortly.

Posted 3 years ago

“A pesar de comprar la licencia del programa por un año tiene muy pocas imágenes, y las buenas hay que comprar, me siento estafado”

Posted 3 years ago

Hello Mónica, we have over 7,300 images in the library at the moment and we're adding new ones all the time. Keep an eye on https://blog.videoscribe.co/ as we announce any new additions there. The premium images are actually sold by private illustrators through the application which is why we cannot include them in the subscription price. The illustrator sets the price and the vast majority of any payment goes to them rather than us.

Posted 3 years ago

“big disappointment of an app, also the white board content trend has expired a long time ago so I won't bother finding something better”

Posted 3 years ago

Sorry that you are disappointed with VideoScribe, I'll get the support team in contact with you to find out what you are struggling with. I'm sure they can give you some advice on how to get the best out of the product. We're also a lot more than Whiteboard animation, you can create a range of styles with VideoScribe, I would recommend that you take a look at the inbuilt templates which show off a range of things that you can achieve.

Posted 3 years ago

“Hard to work sends you in circles and could not get a free trial because every time I clicked on it it would send me to the same page. would not recommend it to hard to work”

Posted 3 years ago

Sorry that you are having problems. I'll log a ticket with our support ticket for you with our technical team and they will be in touch to see what we can do to help you get started.

Posted 3 years ago

“Good app but poor customer-services and culture - not customer-oriented. Misleading information regarding pro images. No word that you cannot edit them as you can do the free ones. Basically, I was told that there were only two people who experienced the same issue and therefore they are not going to fix it! No refunds either.”

Posted 3 years ago

I'm glad that you like the application and I'm also sorry that we could not provide the outcome you desired when you contacted us. As I explained the premium images in VideoScribe are not owned by us, they are sold by private illustrators who retain the IP to their work. I had to balance the decision to be fair to our customers on both sides. I know that you had hoped to export and alter these images but it does not state anywhere that you can do this. The images you have purchased are available for you to use in the way they were shown at the checkout so we do not feel this is misleading.

Posted 3 years ago

“Forcing customers to opt out by asking individuals to cancel new subscriptions is what one would expect from a fly by night organization. If you believe in your product, give your customers the choice of renewal. Let the buyer beware.”

Posted 4 years ago

“This product is great. However, the company takes advantage of their subscription scheme. They are not willing to refund clients despite having a clear indication of their last login date. The customer service team was not open to suggestions of how to make their service better.”

Posted 4 years ago

Hi Andre, glad you thought the product was great & thanks for your suggestion, it has been taken on board and I'll make sure it gets shared and considered. Sorry that we couldn't satisfy your request on this occasion, we make the subscription nature of the agreement very clear and have been sending you monthly invoices. We're not hiding what we do and the payments are in your control as you can cancel future payments at any time in just a few clicks.

Posted 4 years ago

“what's the use of using it if you cant share your work”

Posted 4 years ago

You can share you're work, here's a link the tutorial that shows you how - https://help.videoscribe.co/support/solutions/articles/11000036128 I'll log a ticket with a support team so we can make sure everything is working for you.

Posted 4 years ago

“There are much better animation video programs out there. It is so much easier to use a storyboard template rather than the VideoScribe method of putting everything on one disorganized block. If you use it you will find that sometimes it zooms to something you don't want to and is difficult to go back to normal settings. This is not an intuitive program at all”

Posted 4 years ago

You can move the canvas every time you add something new to your project and there is limitless fresh space available in all directions. You can set things up as a traditional storyboard if you like but the canvas is designed to allow you to be as creative as you like with your layout. You may find this blog post useful as it walks you through the options in detail (https://blog.videoscribe.co/how-to-choose-the-right-video-layout-for-you). Regarding zoom, if it goes somewhere you don't expect just stop the playback and you'll be taken to that point of your project and you can reset the camera for that element in a couple of clicks. We have lots of useful tutorials available on https://help.videoscribe.co/ and our support team would be happy to walk you through anything you need help with.

Posted 4 years ago

“+20 hours to create a share link for a 5-minute video!!! My clients are waiting!!! I still have to render 12 more videos and at this rate it is impossible. This platform offers many great things but at the same time, it is painfully unreliable. Too many bugs and glitches. If you create a video with custom audio lets call it: "audio 1", then you save the video with the name: "video 1" and you create a copy of that project under a different name "video 2" with "audio 2", once you render, video 2 will be rendered with "audio 1". Can you imagine waiting 12 hours for a video to render locally or +20 hours with your servers to have the wrong audio??? Please fix these problems. I understand you guys may need to focus on bigger issues but your customers should always come first, it is the base of every business, as of today, I am paying for a service that does not deliver.”

Posted 4 years ago

Apologies for the delay, we had an issue with the Sho.co service overnight, our engineers are working on the issue as a priority and normal service should be resumed shortly. We are always working on improving the software and I will link this review to the bug you describe as the number of times it's reported to us will affect how quickly it is worked on.

Posted 4 years ago

“Disappointed. I had to download the program twice for it to be on my computer. In addition, I could sign up on the website and log in, but on the program located on the computer, my email address didn't exist. The only support they had available was a robot.”

Posted 4 years ago

Sorry you had some issues, I can see you asked the bot to raise a support ticket for you, one of the team will be in contact shortly.

Posted 4 years ago

“Avoid this poor software. Interface of the software is poor. No support from the team. I found it hard to use and gave up asked for a refused hours after using it. Now they refused I am charged for something I don't use and do not intend to use. Customer service poor as well.”

Posted 4 years ago

Hey Roger, We have a 7 day free trial so all customers can try before you buy. We're more than happy to help you get the most out of the product, I'll pick up the support ticket now and get in contact.

Posted 4 years ago

“Be careful with their pricing and plans. I was misled by their forums about yearly vs. a monthly plan. I am being forced into keeping the yearly plan. I paid about $190 for a yearly plan and asked to convert the plan to monthly with a prorated refund (not full refund) and still their support people kept fighting for their "payment terms". I am now stuck with their product for the whole year but I am not going to use it.”

Posted 4 years ago

The forum post you refer to is 4 years old and a conversation with a customer about their specific account situation. As we outlined there are clear differences in the circumstances of your request and the customer on that forum. We do not believe it is reasonable to expect an old conversation, with key differences, to override the clear and concise terms and conditions you agreed to when making a payment.

Posted 4 years ago

“This software is clunky and not at all intuitive. It is exeptionally difficult to sync with any spoken text. the 1000's of images you can use turn out to a few images in different colours, if you think by paying for this product you get access to the PRO library, you do but everything cost extra. If you think you are covered by the Consumer Credit Act, you might not be, this company rolls out that once you have paid no refund even though the program is almost unfit for purpose.”

Posted 4 years ago

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VideoScribe is rated 4.3 based on 760 reviews