3.40 Rating 20 Reviews
60 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email
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At we’re proud to have helped almost 2 million customers across the UK achieve their dream bathroom. We sell exclusively online, meaning we don’t have expensive stores or showrooms, allowing us to pass the savings on to you.

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01482 379952


Location:,Bridgehead Business Park,

Anonymous  // 01/01/2019
I will never use Victoria Plum again and would not recommend them, we have purchased a toilet that clearly has a crack in it, we have taken many pictures of it and they are saying it needs to be checked with the manufacturer. We paid our money to Victoria Plum they should replace the broken toilet (that was delivered broken) or refund us and they should sort it out with the manufacturer! Terrible service, I have had to contact trading standards to get them involved!
Posted 7 months ago
Do not buy from them. I bought a toilet unit which the plumber was unable to fit. he was unable to secure the unit to the wall because of the design of it, giving him no gap, so manufacturing design fault. I had no refund from them and now had to purchase another full unit from high street plumbing merchant. You safe money in the long run.
Posted 7 months ago
No quibble returns? Really? Utter rubbish. Bought a shower enclosure and tray. Originally, the website search engine brought up a shower tray/enclosure that was outside of the parameters of what I had entered. (i was not to know this at the time). The search displayed a tile view of several enclosures. I saw what I liked acording to the parameters entered and clicked 'add to basket' in the tile view of the serch engine. Low and behold, when it arrived, it was too big. This was not my fault.

Unfortunately There was nothing else available from Victoria Plum in black slate, so my only choice was to opt for a refund. I did think i could fit it but the beams below the floor prevented me from fitting it.

The 'No Quibble return' process

SPOILER ALERT.... They quibble.

THERE IS A £50 return fee. NOWHERE does it state this clearly in the purchase documentation or in the emails they send, and NOWHERE does it state WHEN the return fee needs paying in their (scribbled on the back of a cig packet) terms and conditions.

HOWEVER, before a return is commenced they want £50...

NO QUIBBLES - I think this is the only place no quibbles actually exists for Victoria Plum.

The service was horrific, the search engine was inaccurate and their 'no qibble return' is the biggest load of detritus you're ever likely to read.

Posted 7 months ago
The worst customer service ever received. We ordered 2 Taps in July, given 3 different delivery dates and still no Taps. On the last date given, I rang on the day to ensure that they were coming and was told they were en route... Then they didn't show again. Requested a refund a week and a half ago and still no refund. Again just given empty promises when we ring. AVOID!!!
Posted 9 months ago
I bought bathroom taps and kitchen taps had so many problems you ring to speak to customer service waited 18mins for them to answer the adviser kept putting me on hold waste of time .Do not buy from them not interested in any issues you have. Stay away from this company.
Posted 1 year ago
They didn't.
Posted 1 year ago is rated 3.40 based on 20 reviews