“It was a good experience, it was my first time buying over the internet too - a lady called Teresa from Victorian plumbing helped me to use the site - the shower tray I ordered came within the 7 days , it was packed well I thought, the advice was to check it all over within 48 hours which I did, no problems, is looks exactly like the photo of it on the website and quality and the weight of it was better than I expected, so all in all very happy and would buy from Victorian pplumbing again( and shop
On the internet again —help me!!!!!)
Wendy Pearse Plymouth”
“bought toilet,seat, cistern package.
First delivery hopelessly packed, and broken
After delays, phone and emails, pictures, received replacement.
Not the unit pictured on website so not the one ordered.
More long telephone calls, non action by staff, until finally...
Representative arranges collection and after approval from her supervisor agreed refund of pre-discounted price, i.e. "compensation" of £10.
Refund still delayed and is short the promised £10.. more emails ....receive refusal to honour the promise.
Obviously this company often perform ok, but the test is what happens when something goes wrong.
After the waste of time ( 1 1/2 hours phone ) and weeks of delay, Ordered from Plumb****** who delivered fast, cheaper, with first class packing.
Victorian Plumbing... GO ELSEWHERE. They don't deserve your custom.”