Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Victorian Plumbing Reviews

4.5 Rating 19,541 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,541 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

Victorian Plumbing 5 star review on 24th February 2023

Lorrie Flannery

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordering was good and delivery was swift. Driver was very helpful. Look good”

Posted 14 hours ago

“Good delivery”

Posted 17 hours ago

“The carrier I ordered for bathroom toiletries is strong,well-designed,and has the advantage of being able to stick to surfaces without screws.As it is transparent, it goes with any decor. This item arrived within 24 hours; it is smart, practical, and has already been admired by my neighbour! Thanks for the prompt delivery: I am happy to reccommend you. Mary G Blanchet s it is transparent, it can go with any decor.”

Posted 6 days ago

“As yet I have not received my order and the only way to contact Victoria Plumbing is via messaging service. Can have submitted my query 5014235. Can someone get back to me urgently”

Posted 1 week ago

“Easy to find parts on website, prompt delivery.”

Posted 1 week ago

“Website easy to use. Good notifications of delivery. Chatsworth radiator / towel rail looks very stylish & affordably priced. Very satisfied.”

Posted 1 week ago

“Good service and well priced products, the delivery service was efficient and the driver helpfully”

Posted 1 week ago

“Horrendous! Sent a replacement with exactly the same fault... Have had to call out plumber 3 additional times costing me a fortune which would have been unnecessary had the item been qc checked in the first place!!!!! STILL WAITING!!!!!!!!! AND ISNT IT FUNNY HOW PHOTOS WONT UPLOAD!!!!”

Posted 1 week ago

“Item arrived very quickly good quality door hooks”

Posted 1 week ago

“Items paid for not received in delivery but not picked up until after 72h due to being away, yet Victoria Plumbing would ot refund nor send the items out- I had to pay for them a second time. I won't be using victoria plumbing for any future projects”

Posted 1 week ago

“Ordered expecting a 2-7 day delivery, plumber booked for the 7th day. Delivery company invited us to book out delivery slot which would have been 2 weeks after placing the order. Theres NO telephone number for Victorian Plumbing ANYWHERE! For this reason, we won't be using them again. Luckily the delivery company did have a phone number and were brilliant, allowed us to drive and collect in person.”

Posted 1 week ago

“Very pleased with the toilet seat. It’s a sleek design, very well made and easy to fit. Absolutely love the quality. Arrived within 5 days and was well packaged. Will definitely use this company again.”

Posted 2 weeks ago

“Fast service Clear Good range of products”

Posted 2 weeks ago

“Ordered sample tiles for the bathroom and compared then with other stores. Other online stores had free samples, but on Victoria plumbing you had to pay for them. Quite mediocre compared to other tile stores. There isn't anything better about the quality or design so will buy titles elsewhere”

Posted 2 weeks ago

“Have used Victorian Plumbing formany years and always good products at competitive prices.”

Posted 2 weeks ago

“Great service all round, from ordering to delivery can’t fault it, and the quality of my order is outstanding”

Posted 3 weeks ago

“Spent over £4k ordering a bathroom suite on 11/03/24, was guaranteed delivery by 21/03/24. Contacted them on 20/03/24 asking where it was as i had had no contact. The response was it hasn't been picked yet, but if you pay £20 we'll pick it in our warehouse today put it on next day delivery and deliver tomorrow! I said you must be joking. They then upgraded this to free, but 21/03/24 is here and still no bathroom and no contact. Shambles of a company.”

Posted 3 weeks ago

“As described, well packaged and value for money”

Posted 3 weeks ago

“Some parts simply were not compatible with each other or not as described on the website. This has caused a huge delay and additional cost in fitting. Wish I'd paid more and shopped locally, at least I'd get a decent response. Victorian plumbing don't have a phone number and don't call you back when they say they will. After much effort trying to get a response from them I was finally contacted by Victorian plumbing. They insisted that I force the parts to fit together and this initially worked. However they fall apart every few flushes. Their solution is that I shouldn't push too hard! Disgusting service, they are selling parts that don't fit together, they know it and are just in a state of denial.”

Posted 4 weeks ago

“Item ( radiator + valves arrived within 48 hours of ordering on line - very well packaged - very satisfied with V P - Chris P.”

Posted 4 weeks ago

«
1
2
3
4
5
»

Victorian Plumbing is rated 4.5 based on 19,541 reviews