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Victorian Plumbing Reviews

4.5 Rating 19,545 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,545 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

Victorian Plumbing 5 star review on 24th February 2023

Lorrie Flannery

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery person. Disappointed that I was left with pallett to dispose of”

Posted 4 months ago

“A++++++++++++ all the way”

Posted 5 months ago

“Quick to reply to messages. Prompt delivery.”

Posted 5 months ago

“Good quality products. Decent prices and good delivery options.”

Posted 5 months ago

“I have been very impressed with my purchases from Victorian Plumbing. The service was first class, in fact it was "Next Day Delivery". The tap units that I had ordered were top quality and look fantastic.”

Posted 5 months ago

“Amazing delivery time. Radiator ordered 9pm and was delivered 38 hrs later to the opposite end of the country. Well done.”

Posted 5 months ago

“ORD-2300000006-8274713 I wish I could give less than one star. Victoria Plumbing's driver delivered a smashed up toilet which was clearly in a million pieces and would have been noticed by anyone handling the box. I paid for next day delivery. I also paid for a plumber to be there on the day it was delivered. Eventually, they sent another one (six days later). It has no toilet seat despite the description saying it should be included. Victoria Plumbing have no phone number available for customers which I am sure is convenient for them but not for their customers. If they did have one, it would be overwhelmed with complaints. You have to fill in a form on their website and if you are lucky someone will reply in two days. I will never use this company again and would never recommend it.”

Posted 5 months ago

“Gorgeous bathroom suite, looks stunning my fitters said the quality was really good would definitely recommend”

Victorian Plumbing 5 star review on 10th November 2023

Posted 5 months ago

“Dealt with my order efficiently and we were pleased with our order”

Posted 5 months ago

“A second bathroom caddy ordered as the first was so good. The second one arrived within 24 hours of ordering. Well packed. Very good customer service.”

Posted 5 months ago

“Don't be fooled by whatever quick delivery times they are claiming to offer before purchasing. My order got split up with half arriving after 2 weeks and the other half still not received, going to contact customer services about it now actually - they are really nice which is why I gave 3 stars for them.”

Posted 5 months ago

“Terrible returns process only email responses . Item has been returned since 25th October which you have confirmed and then no update .. Will never use you again after this ..We've Received Your Returned Item(s) For ORD-2300000006-3020600.. and now wait if 10 days I will get a refund..”

Posted 5 months ago

“Easy website to order from with a full range of bathroom fixtures and fittings. Delivery was flawless and all well packaged. Now awaiting fitting and I can’t wait to see the finished result”

Posted 5 months ago

“Refund too slow”

Posted 5 months ago

“Very prompt service and delivery.”

Posted 5 months ago

“Excellent customer service. Quick and hassle free ordering and delivery. Quality products”

Posted 5 months ago

“Very fast and efficient service . Products were as advertised and high quality”

Posted 5 months ago

“Delivered as agreed and pleased with quality overall”

Posted 5 months ago

“1ST CLASS,Excellent service,”

Posted 5 months ago

“Probably one of the worst companies I've ever dealt with. The website is extremely difficult to navigate. Trying to get an answer to a question on material returns is impossible. It moves one around from unwanted page to another. My whole experience has been incredibly stressful. And I'm still no further forward today.”

Posted 5 months ago

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Victorian Plumbing is rated 4.5 based on 19,545 reviews