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Victorian Plumbing Reviews

4.5 Rating 19,545 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,545 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

Victorian Plumbing 5 star review on 24th February 2023

Lorrie Flannery

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bathroom products we've chosen seem fine.. we're both happy with the quality.. not fitted yet but soon. Unfortunately our experience has been ruined by a shocking delivery service.... Our items were delivered 4 hours ahead of schedule, dumped in the drive in the rain.. luckily a neighbour phoned me at work and I was able to get home and get them indoors.... one of the boxes was soaked.....not happy....”

Posted 4 months ago

“Bought a shower cubicle which was quite cheap but turned out to be real nice, easy to fit”

Victorian Plumbing 5 star review on 16th December 2023

Posted 4 months ago

“This company is a scam, I’m sure some of these people giving them 5 stars were either paid or the reviews were bought. We bought a tap almost two months ago for £186 and never received it. We tried contacting them several times to request for the product as it was never delivered. Weeks down the line while chatting with them again about the situation on their website, they claimed it was delivered and sent us a picture of an address that wasn’t ours. They keep saying they will call us back but never do. Their customer service is the worst. Don’t waste your time and money buying from them. Don’t be their next victim. Any company that doesn’t have a direct number to contact their customer service is a scam! Victorian Plumbing, you have stressed myself and husband out and this is not fair. We will keep warning others on other business review sites until this matter is resolved.”

Posted 4 months ago

“good service”

Posted 4 months ago

“Quality bathroom fittings and great range to choose from”

Posted 4 months ago

“I cancelled an item in an order. I looked at my order page and it was still there. An online CHAT reassured me it had actually been cancelled. Then it arrived. I CHATTED again and they said I hadn't cancelled it (I've since found the transcript of the CHAT which confirms I did). As a gesture of goodwill (!!!) they said they'd collect it. I've now waited in for two separate scheduled collections and neither has turned up. Victoria Plumbing have no Official Complaints Policy and NO COMPENSATION is apparently written into their terms and conditions. They take no responsibility for the non collection and say as it's a third party they can't do anything about it. None of this is my fault but I can't get a refund (about £300) until they receive the goods. So I can't order the correct item. My builders are being held up (for goodness knows how long....) and are not happy. I feel helpless and hopeless.”

Posted 4 months ago

“When my order was delivered the driver refused to bring it into the house. When we opened it we found the cabinet was damaged. Tried to contact via the website but my password failed, requested reset email three times and it still hasn’t arrived. On Monday I telephoned and was told that the phone line was only for new orders. I emailed and have been told a replacement is unavailable so my order will be refunded. I replied asking what I should do with the damaged unit. That was two days ago and now I no refund and a damaged cabinet with no explanation of what to do with it.”

Posted 4 months ago

“Awful unhelpful company - on the title box of the sink I ordered it says clearly Toreno 1000mm Mid Edged Basin Part No.: NVM017 £149.95 However this sink is infact 1010mm - they will not get it collected despite having the incorrect description listed - I now need to return it at vast expense - avoid at all costs - they are not a good company to do business with.”

Posted 4 months ago

“Very disappointed … ordered a whole number of things however they he taps /sink mixer box came without the taps in and the toilet came without the toilet seat! There is then zero customer service for urgent issues- you cannot call anyone… you get signposted to a ‘bot’ that never sends you through to a real person and can’t resolve any issues. It doesn’t even have any similar useful information. You then have to wait 72 hours for someone to reply. Not helpful when you have the builders there and need your bathroom fitted asap.”

Posted 4 months ago

“Really easy website to use and quick prompt delivery, which is excellent. Product bought has made such a difference to showering so all in all extremely pleased.”

Posted 4 months ago

“Excellent service and products. Used on line facility and it was simple and straightforward.”

Posted 4 months ago

“I have items delivered via pallet that need returning. Victorian Plumbing will not, under any circumstances, assist with returning the items. This leaves the consumer searching online for a pallet delivery company, some of which refuse to deliver to Victorian Plumbing because their returns logistics are so bad. Their competitors offer a cohesive returns process. If you think you may need to return something, save yourself the headache and avoid Victorian Plumbing.”

Posted 4 months ago

“Great company to do business with. Products are such good quality. Only issue I have is delivery. The first delivery was excellent. The stuff came on a pallet, the driver was great and gave us time to inspect the stuff. The second delivery which used a courier company was terrible. They said I wasn’t in, when I was. And left stuff on doorstep without ringing the bell. VP need to change couriers.”

Posted 4 months ago

“Fast and promt delivery, the shower screen was packaged well.”

Posted 4 months ago

“Good contact, everything happened as it should. Well packed. Relatively easy to assemble. The safety device is very good but could be difficult if you haven't got a strong grip. A small point but worth taking into account. Other than that, the tap is excellent quality. Works as promised. Well worth going on U tube. Excellent visual description on assembly.”

Posted 4 months ago

“Good quality worth the money”

Posted 4 months ago

“I had a wonderful experience with Victorian Plumbing! I ordered multiple items for a new bathroom renovation, and the items came quickly and well packaged. Such great quality for the price, too. I also had an issue when ordering on site - a discount code that I had applied hadn't been registered, but after emailing the team to enquire, they got back to me within a day (a call and then an email), and applied the discount on retrospectively. I was so impressed at how quickly they responded. For such a big company, especially. Thank you Victorian Plumbing!”

Posted 4 months ago

“Delivery as expected. Toilet as expected.”

Posted 4 months ago

“Good quality products with fast delivery, I wouldn’t hesitate to use them again when we start our bathroom”

Posted 4 months ago

“Visited the showroom at Formby, good display and very friendly and helpful staff, without being pushy. Had very specific requirements which were met with more options than expected. Ordered a complete shower enclosure with laminate splash back which all arrived promptly. Altogether a good experience”

Posted 4 months ago

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Victorian Plumbing is rated 4.5 based on 19,545 reviews