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Victorian Plumbing Reviews

4.5 Rating 19,545 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,545 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

Victorian Plumbing 5 star review on 24th February 2023

Lorrie Flannery

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The guys that fitted the washing machine didn't fit the door straight and also installed it too low for the kickboard to go back on. I will now need to pay someone else to help re-install this at the correct height to fit the integrated appliances properly. They were also late and rushing to get to another job.”

Posted 2 years ago

“Delays to delivery and tracking links useless ("at the depot" is meaningless, especially when it's "at the depot" for days). Had help the poor delivery driver lift heavy palettes off his truck as he was on his own. Good job my back operation was years ago!”

Posted 2 years ago

“Items were delivered promptly but the shower came with parts missing and the process in order to get the missing parts sent to us was long and ridiculous. Ended up having to pay a plumber for way longer than I should have because they needed ‘proof’ that I hadn’t gotten the part.”

Posted 2 years ago

“Arrived on time and good quality but previous return incurred postage costs which is not good customer service in my opinion”

Posted 2 years ago

“We’ve made 2x purchases from you in the last 3 weeks totalling over £2K and none have arrived on the day we had been told they would m, no notification from the delivery company only been told when I’ve chased up that there had been sickness. What’s the point of having a parcel tracking website when it simply doesn’t take place. Luckily I work from home but sure you can appreciate it isn’t good if you had taken the day off to recuve the delivery :-( Appreciate it’s no Victorian Plumbing’s direct fault but does reflect on the end to end customer sales experience.”

Posted 2 years ago

“Ordering online and booking a delivery day was fine. The actual delivery of my product was not acceptable, it was attached to two large pallets and over wrapped, so I was unable to carry the single radiator into my house. The driver dumped it on my driveway and when I asked him to take the pallets away with him, he said 'they were my problem to get rid of' and just walked off / left. Very rude and unhelpful. No telephone number online to call to speak to someone. Will order from Amazon in the future.”

Posted 2 years ago

“I ordered a bathroom suite and every time it was due to be delivered my delivery day was changed, we had to keep using days off work to wait for it to come and a week later than supposed to, it came.”

Posted 2 years ago

“The materials are of good quality and aesthetically beautiful. Quality control seems to slip up on this order as we have received the wrong product in the right box without all the extras that were supposed to be in the box like a shower head, fixings, etc.”

Posted 2 years ago

“apollo shower cubicle I think on one the pictures on the fitting of one of your shower cubicles is totally misleading and I have emailed you on this subject. When the order arrived and I read the fitting instructions I could not see how it could be fitted in one of the Configurations shown on your website. When I contacted you I was simply told “talk to your fitter”. I did talk to my fitter you said it would be structurally unstable unless fitted according to the manufacturers instructions hence why I believe one of the pictures is totally misleading. Unfortunately a single M6 machine screw was missing and the amount of bureaucracy involved in getting this replaced is quite frankly ridiculous. I also purchased a Fast flow shower tray drain which I did not think was particularly high quality. I also asked about purchasing replacement seals as products change frequently and almost certainly won't be available in 5 years when the seals fail. I was referred to the 'generic' seals on website that are not long enough.”

Posted 2 years ago

“Product arrived with marks on the wooden seat (shower stool) Very poor finish to the wood. I eventually returned it to get my money back, but had to do a bit of chasing.”

Posted 2 years ago

“Poor as I haven’t get any response for my return item . And I haven’t get my refund payment . I have send the item more than 10 days ago and I attached the recipient of my my Post return item . But until now , I haven’t get any response : always call but trying to call and there’s no any person to speak with . Apart from emails and you get auto reply .”

Posted 2 years ago

“Still not received one of my items”

Posted 2 years ago

“Although the parcel arrived on time, the box had already been open as the seal was missing and the box dented. When my plumber came to fit the tap the tube of grease was missing. In addition the flexible pipe was slightly dented this matched the box dent . He continued to fit the appliance but called Bristan direct to sort out the fact that the tap was indeed faulty and did not work once installed. They sent a replacement tap to me directly.”

Posted 2 years ago

“Products fine but we have major delivery issues ....we have now switched to a new supplier after 5 years which is a shame”

Posted 2 years ago

“Faulty item received and after 3 weeks still no replacement”

Posted 3 years ago

“Parts missing. Magnetic strip dos not hold door closed.”

Posted 3 years ago

“I have been overcharged”

Posted 3 years ago

“We love the vanity bathroom suite, however, 3 parts are damaged. They were delivered to us over a week ago now and we’re still waiting for someone to contact us to resolve the issue, despite chasing this up several times. Very disappointed.”

Posted 3 years ago

“Delivery options are poor as are customer service when reporting issues. I appreciate the nature of the item I have bought maybe fragile but this packaging is excessive to say the least, not sustainable at all. It would seem the high delivery prices are based on the high amounts of packaging they are using and space on a delivery vehicle as such. Could be executed in a much simpler and ethical way I think. Poor”

Posted 3 years ago

“Product not worth the money”

Posted 3 years ago

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Victorian Plumbing is rated 4.5 based on 19,545 reviews