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Victorian Plumbing Reviews

4.5 Rating 19,542 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,542 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

Victorian Plumbing 5 star review on 24th February 2023

Lorrie Flannery

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the shower although it was a lot harder to fit than expected. What let the experience down was the courier that was used, called me on the day telling me they had no drivers and that they couldn’t deliver that date, they begrudgingly agreed to deliver it when I told them I’d spoken to their customer service team that morning who has confirmed it was already being loaded into the van…. They also left the huge pallet outside our house that I’m now struggling to get rid of”

Posted 1 year ago

“Excellent packaging, goods were safely delivered. However, we were expecting a text with a delivery window and we never received any and the delivery turned out to be late afternoon”

Posted 1 year ago

“Product delivered as promised on time and is exactly what we needed”

Posted 1 year ago

“no problems !”

Posted 1 year ago

“I had a large order, only the bath panel was damaged, Victorian plumbing very quick to send replacement. I’m happy so far but the bathroom is not yet finished so not all items up and running yet.”

Posted 1 year ago

“Took a while to get delivered. Happy otherwise”

Posted 1 year ago

“Overall very good and easy to deal with. Need to have more comms with the delivery company to be able to track delivery though.”

Posted 1 year ago

“Helpful telephone support when arranging delivery and my order arrived when planned.”

Posted 1 year ago

“So far, all good. Slight delay on one item so I'm hoping that will arrive soon”

Posted 1 year ago

“Everything was easy to order and looks great. Good value as well. The only problem was someone was meant to call me to arrange delivery and they didn’t I had to chase them. Would use them again.”

Posted 1 year ago

“The delivery experience was very good. The driver was pleasant and helpful and everything arrive neatly packed on the pallet. My only reservation was the need to check the order at that time in 15mins.... hard to thoroughly check a whole bathroom suite and ancilliaries in that time. Still very thing was fine. The bathroom it self was nice - the basin tap was hard to tighten up due to very limited access and we still had to do a lot of cutting to fit everything but it did allow for a more customised fitment I suppose. All in all a good experience.”

Posted 1 year ago

“Delivered quickly and good value”

Posted 1 year ago

“Nice quality products although the comms around delivery could have been better.”

Posted 1 year ago

“Apart from the long delivery time of what was a small package, partly owing to the carrier Royal Mail ? all of the proccess went smoothly. The item I bought was good quality and once in place looked very nice and did the job it was intended for. Will but other things from Victoria Plumbing when required.”

Posted 1 year ago

“Excellent”

Posted 1 year ago

“I like Victorian Plumbing. Quality goods at excellent prices and great communication.”

Posted 1 year ago

“Good communication and the delivery came on time. Plenty of packaging to protect the order”

Posted 1 year ago

“Great products. Good prices. And on time. Can more companies be like Victorian Plumbing.”

Posted 1 year ago

“good and efficient”

Posted 1 year ago

“Excellent service. Delay with sink unit but other than that no issues. Customer service was excellent. Would highly recommend!”

Posted 1 year ago

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Victorian Plumbing is rated 4.5 based on 19,542 reviews