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Victorian Plumbing Reviews

4.5 Rating 19,542 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,542 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

Victorian Plumbing 5 star review on 24th February 2023

Lorrie Flannery

131

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Victorian Plumbing are good to deal with ordered basin vanity cabinet and was delivered well packaged and in good order and is a good quality unit . The order was a little bit more to pay than other companies offered but they are good.”

Posted 1 month ago

“I am in love with our new claw foot bath. It looks so classy and the quality finish is stunning. The matching antique brass taps just finish the look perfectly. Great service and speedy delivery too. Thank you.”

Posted 2 months ago

“Wide range of sanitary ware and accessories at very competitive prices”

Posted 2 months ago

“My journey with Victorian Plumbing was smooth. I was informed how long I would be waiting for the delivery. When my delivery was ready I heard and was kept up to date very well on the day of delivery when to expect my package. I was given the option online to choose a delivery date that would suit. All in all a good first experience with Victorian Plumbing. Also very pleased with my attractive mocha wooden bath panels.”

Victorian Plumbing 5 star review on 12th February 2024

Posted 2 months ago

“The product itself looks lovely, we haven’t installed it yet but I’ve had to knock stars off for the delivery. I’ve ordered larger radiators from other companies and they arrived in the box and the courier placed the item in my hallway. This radiator arrived on a wooden pallet, with enough wood to light a bonfire and it was left on my driveway. I’m single person and had no way of getting it inside and had to ask friends to come and help me. The amount of wood and packaging left over was ridiculous. I had to buy a saw to chop up the pallet to take it to the tip! After all this, the box that the radiator was in was damaged. Based on this I wouldn’t use Victoria plumbing again!”

Posted 2 months ago

“Excellent service from start to finish we would highly recommend using Victoria Plumbing as we will do again in the future”

Posted 2 months ago

“Quality of the products is 5 star. Quick delivery”

Posted 2 months ago

“Great service kept updated with status of delivery and was on time.”

Posted 2 months ago

“Very happy with the service I received from Victorian Plumbing. I was kept updated throughout the stages from ordering to delivery.”

Posted 2 months ago

“Absolutely rubbish, still awaiting delivery 8 weeks later!! my job to chase, report and await responses. So frustrating and wasted time all automated. Absolutely no customer care. Just speak to a robot!! When sink delivered broken, reported and agreed to replace after a week with no bathroom chassed up, excuses etc even though I emailed the person back and filled in the replacement on line. Additional order still awaiting cabinet over 8 weeks ago and paid additional £40 for next day, not next year. All automated is useless, no understanding and emails to robots are useless. No No customer care. Absolutely rubbish”

Posted 2 months ago

“Excellent service. Arrived within a couple of days”

Posted 2 months ago

“Easy to order and good delevery but a missing part, a click clack bath waste not delivered!!! Pleases deliver the missing part. Thank you .”

Posted 2 months ago

“Exceptional quality product.Great care taken in the packaging of fragile items .I have used V.P. in the past snd will no doubt continue to do so in the future . Item looks well in the U.T room .”

Posted 2 months ago

“Website was easy to use by someone that doesnt necessarily know about plumbing. The helpful prompts for other accessories was invaluable. Delivered as expected with no hassle. Definitely recommend.”

Posted 2 months ago

“Prompt service and all items required in stock and good quality.”

Posted 2 months ago

“Excellent service, fast delivery and on time. Well packaged. Good communication.”

Posted 2 months ago

“Had the shower head I wanted in stock for a good price. Easy to install.”

Posted 2 months ago

“Excellent service. I am in Northern Ireland and my delivery was much quicker than anything I have purchased from here. Would recommend. Very satisfied customer.”

Posted 2 months ago

“Excellent service, delivered on time and the driver was very helpful. The bath is very good quality for the price, it also comes with a very high standard shower screen and look great.”

Posted 2 months ago

“all good. tricky to organise delivery with palletways but all sorted”

Posted 2 months ago

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Victorian Plumbing is rated 4.5 based on 19,542 reviews