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Victorian Plumbing Reviews

4.5 Rating 19,545 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,545 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

Victorian Plumbing 5 star review on 24th February 2023

Lorrie Flannery

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my order and Custoner service was really good im happy”

Posted 1 year ago

“I was satisfied with delivery but I have a problem with quality of order which needs addressing.”

Posted 1 year ago

“All pieces work very well. One damaged item replaced without fuss.”

Posted 1 year ago

“All arrived when it was planned for and seems to be in working order. It's currently being installed so not yet used. The only fault we have is with one of the shower parts, i have submitted the query with the team at Victorian Plumbing and waiting a response”

Posted 1 year ago

“Found the delivery details initially confusing as written on the confirmation. It read 5 days delivery. When it didn’t arrive I had to chase as needed heating urgently and plumber booked. I phoned and your representative was helpful after I explained and had it delivered the next day Could have dibs without the confusion as had just come out of hospital and am elderly.”

Posted 1 year ago

“Well packed”

Posted 1 year ago

“Happy with ordering process & delivery”

Posted 1 year ago

“Item was delivered OK and a fair price. Delivery time was a little slow though”

Posted 1 year ago

“Was an excellent company to deal with and the palletised delivery went very well.”

Posted 1 year ago

“very good service very happy with the item”

Posted 1 year ago

“Very good service apart from the delivery company you use my goods were dumped in my drive. i found the packing was damaged on one corner and both panels had approx 10 cm crack on the edge as luck had it those bits were cut off as the panels were a bit to big.Not a good delivery company.”

Posted 1 year ago

“very good customer service!”

Posted 1 year ago

“The bathroom suite that I ordered was amazing , one small problem the wrong taps were sent. I'm hoping that will be resolved. I also had a problem with transportation, however, Victorian plumbing resolved my problem fast and effectively.Over all very good”

Posted 1 year ago

“Order process was simple. Delivery was good and the product is exactly what we wanted. Good value as was unable to get cheaper anywhere else. Would have been 5 stars but there was around a week from payment being taken until product being posted out. No reason for this delay apparent and had to wait for arrival until I could finish my job”

Posted 1 year ago

“I havent open the products as my fitter is not available yet.”

Posted 1 year ago

“Good service however anthracite radiators are a different shade to previously ordered ones and delivery driver just arrived with no call 30 mins before as advised would happen”

Posted 1 year ago

“Our first order was delivered by Victorian Plumb themselves who helped bring the goods in to the house. The second order was delivered by a pallet company who are told to do no more than put the loaded pallet on the kerbside and leave you to it. This means if you have heavy goods it's in theory left to you to get the goods inside the house. Also it asks you to inspect the goods before accepting them. This was not easy as our pallet include a large heavy shower tray and another dozen items. Why was one consignment delivered direct and the other delivered by a contractor? The pallet delivery driver was very helpful but he's told not to assist or go in customers houses. Also only one pallet was used( to save money?) so the shower tray was loaded vertically on to one pallet. Why the difference in delivery?”

Posted 1 year ago

“Arrived on time and correct items sent.”

Posted 1 year ago

“Good service,all boxed and delivered on time when promised.”

Posted 1 year ago

“Third time using Victorian Plumbing and will use again, no doubt.”

Posted 1 year ago

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Victorian Plumbing is rated 4.5 based on 19,545 reviews