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Victorian Plumbing Reviews

4.5 Rating 19,545 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

4.5

Based on 19,545 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

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Victorian Plumbing 5 star review on 12th February 2024

Lindsey Kennedy

Victorian Plumbing 5 star review on 16th December 2023

Victorian Plumbing 5 star review on 10th November 2023

Victorian Plumbing 5 star review on 22nd October 2023

Caroline Collier

Victorian Plumbing 5 star review on 18th September 2023

Victorian Plumbing 5 star review on 4th March 2023

Victorian Plumbing 5 star review on 24th February 2023

Lorrie Flannery

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pallet delivery service was terrible. I received an email on the Monday asking to pick a day for delivery. I chose Thursday as I was out the country and was only my wife in the house. They delivered the pallets on the Next day on the Tuesday!! Meaning my wife had to struggle with the heavy bath and other items!! No point asking which day you want a pallet delivered if they turn up when they feel like it!!”

Posted 2 years ago

“Bath panel turned up in time but was damaged. had to fit it as didn't have the time to wait for a replacement! This was on a job that had been supplied 3 x faulty toilets by you already. Wouldn't recommend!”

Posted 2 years ago

“ORD-0002689910-4598883D Received a bath today after waiting a long time it has”

Posted 2 years ago

“Ordering, price & customer service has been great but deliveries have not been good with one item being sent to the wrong address due to error between VP and manufacturer (yet to be recovered) One item arrived slightly damaged and other fragile ceramic items poorly packaged.”

Posted 2 years ago

“E-mailed twice regarding an exchanged 4/5 days ago and as yet have not received a response. Phil Hunt 10, Woodend Close SL23RF 07836200349.”

Posted 2 years ago

“The delivery driver would not help me to bring a 2+ metre tall cast iron radiator to the garage at the front of my property. They only do curb side deliveries so if your elderly / a woman or just living on your own, I wouldn't recommend buying from here unless you live with people who can help you to carry heavy loads.”

Posted 2 years ago

“The order was sent really fast which was brilliant but I’m disabled and the two radiators were delivered on a pallet. Even though I told the delivery team on the phone when they booked deliver and called on the morning of the delivery and they assured me the delivery driver would take them off the pallet and bring them into the hall they just left them out side in the garden. Myself and my 73 year old dad had to get them into the house which resulted in a back flair up and now been on full medication for the pain. If I had know the delivery system I would’ve never ordered and will not order from you again. I could have compromised the back surgery had to get me out of a wheelchair I had only 2 years ago because your driver failed to implement the instructions given to him by your team.”

Posted 2 years ago

“Products arrived. Slight damage to heated towel rail. Not worth returning as would have delayed installation (availability of plumber).”

Posted 2 years ago

“Promised delivery yesterday still not here”

Posted 2 years ago

“Very long dispatch, wrong dispatch details corrected by courier but lost 1 days work due to error”

Posted 2 years ago

“I didn’t find shopping with these very easy there delivery was good but trying to get a phone number for them is impossible to descuss returns and then you have to pay a lot to get them returns done , I’ve now managed this but the refund is wrong and again you can’t ring them you have to go on chat that takes ages”

Posted 2 years ago

“To speak to someone on the phone about a problem poor”

Posted 2 years ago

“missing part, items marked as in stock at time of order unavailable for delivery, poor communication about delivery times esp when time is > 1 month.”

Posted 2 years ago

“Ordered radiator and toilet. When it came to fitting the radiator, noticed there was a dent in it. Stupid me didn't check it on delivery, but messaged VP to let them know. They requested more photos and heard nothing since. I ordered other stuff from them last year to do another bathroom, and the toilet pan arrived with slight damage but didn't have time to get it sorted. I've got another bathroom and cloakroom to do, but I won't be getting anything from VP.”

Posted 2 years ago

“Average price, slow delivery, poor documentation and plague of on line ads junk AFTER I had bought.”

Posted 2 years ago

“The good were okay but the after sales service was none existent. As I said the goods were okay but they caused an issue with the existing equipment. I emailed Victoria for help to solve the problem and to date I have been ignored.”

Posted 2 years ago

“Disappointed with the quality of the toilet seat, very poor fittings. Delivery was poor, promised twice, finally arrived on 3rd attempt!”

Posted 2 years ago

“Item I ordered didnt fit despite saying it fitted all toilets. Returned on 16th December by Hermes and I’m still waiting for refund”

Posted 2 years ago

“One item was delivered with damage which was quickly replaced. The service was good. The Monza shower cabinate required an extra 70 GBP kit to hide the screws. Delivery price for the extra item that should have been with the kit was extra 30 GBP. The items were poor value for money. I would not use Victoria Plumbing products again nor recommend them.”

Posted 2 years ago

“I asked a simple question to help resolve am issue with a toilet seat fittings not working correctly. After over 50 years in the building industry and having a very successful property maintenance company upto my retirement, the response from your help line made me feel like a total idiot. I've sorted the problem out by purchasing some other fitting.”

Posted 2 years ago

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Victorian Plumbing is rated 4.5 based on 19,545 reviews