Vibrant Doors Reviews

Name: Vibrant Doors
Rating: 3.83

3.8 Rating 295 Reviews

69 %

of reviewers recommend Vibrant Doors

3.8

Based on 295 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

About Vibrant Doors:

Vibrant Doors are a leading UK supplier of quality internal and external doors. Specialising in Bi-Folding doors, visit www.vibrantdoors.co.uk to view the full range online and in stock now.

Visit Website

Phone:

01332 770588

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Vibrant Doors 5 star review on 9th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely perfect service from ordering to delivery. Well done.”

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“Great quality doors at fantastic prices. fast delivery”

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“Amazing and good quality doors.”

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“Shocking company to deal with. Would not use again and certainly wouldn’t recommend. Received 8 doors of which 2 were damaged. Spoke to office and sent photos to get a response of the replacements should be with you in few days. A few days off a month later and we still haven’t had the doors replaced. Have chased up 4 times and told each time the courier company will be in touch within a day or so. According to the guy I spoke to today They don’t record calls or log calls so don’t know who has spoken to customers previously or have any history of orders. Have requested to speak to the manager and been told I’d get a call back twice, still waiting…..”

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“Easily ordered and efficiently delivered”

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“Brilliant service and fantastic price, would definitely recommend to friends and family.”

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“Good quality ,quick delivery regards rafal”

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“Door has been delivered and quality is very good, still awaiting the rest of my order which is a french door. However customer service is appalling! There seems to be just one lady on the answer phone when one rings and select the Sale’ option, she takes her sweet time to pick up the phone and when heaven finally permits her to do so, she is rude, loud and acts as though the caller is the cause of her problem! She even hangs up the call! Disgusting behaviour! Can someone more sensible answer people’s calls please! Thank you”

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“Quality doors, fast delivery, replaced a damaged door without any fuss. I would 100% recommended this company”

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“Delivery came on time and the service was very good. Product was very good also 👍”

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“I’ve ordered 3 doors. Webpage they were in stock at the time of ordering. Received an email after placing my order that they were out of stock and a delivery date of end of June applies. To their credit they have offered me half the delivery fee back. This was over a week ago. Let’s hope I receive the doors in time and fiscal return before updating my review.”

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“Excellent quality, speedy delivery at a great price what more could you ask for.”

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“Customer friendly website and good delivery service product is excellent”

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“Delivery was excellent but the instructions were extremely poor. When I called customer services although the call handler was very pleasant, when asked for better instructions to fit the door she sent a video of someone opening the door. I thought at first it was a joke but ohhhh nooooo it wasn’t. I would not recommend vibrant doors unfortunately.”

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“An absolute pleasure to deal with. Delivered promptly with no damage, very careful and considerate.”

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“Fantastic...delivery quick,great price,door looks fab..thanks guys”

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“2nd door and again am very pleased”

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“Ordered doors charged £36 for delivery after entering post code etc I then received an email stating delivery charge now £161 due to delivery being Aberdeen ( think supplier) I was offered half payment from Vibrant doors but when calculated out I still paid over half If I could of got doors elsewhere I would of but required to match the ones I purchased a few years ago unsure company but didn’t pay large amount for delivery then I got the doors put up Tuesday and found glue type type stuff on doors have some off but struggling to get rest off the doors are good doors”

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“The doors look good but have not had a chance to fit them yet as the delivery company let me down at the last minute .”

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“Very disappointing service overall. Started well, the online ordering was straight forward, confirmation email followed then a delivery slot arranged, going well I thought. Delivery day, bright and early. One of the door panels was missing, just a hand written note on the delivery note “To Follow”, no more info from the delivery guys as to what happens next. They were back 6 hours later as they had left all the fittings on the van, it is not clear on the delivery note how many actual boxes you get so you can count. Replacement Door. I emailed Vibrant with the details of the missing door, no one got back to me, emailed again with the same result so I decided to give them a call. It was morning time. Got through to Oli, nice chap. Had no details of the missing door so would need to investigate and get back to me. 16:45 Oli finally called back, and found no stock of a fifth door even though the system stated there were three, no date available for restock. Oli gave me the option of a door with the same glass option but different finish, as this was a cheaper option to what I ordered they would refund the difference. As this door was in stock I told Oli to proceed and explained I only had my carpenter on site for the next four days, so would need delivery before then, he would investigate. The couriers contacted me with a delivery date of 11 days later, their offices are an hour and a half down the motorway from me and 11 days was the best they could do. I am now stuck for over a week, had to send the carpenter home and hope I can rebook when the door actually arrives. Got an email from Charlotte in customer services “Oli has put on the new order and refunded the difference in price. It is being delivered on 17/06.” I looked at both Vibrant and Vufold when choosing doors, in hindsight I would go with Vufold.”

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Vibrant Doors is rated 3.8 based on 295 reviews