Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Viagogo Reviews

1.2 Rating 646 Reviews

5 %

of reviewers recommend Viagogo

Company Reviews

1.2

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Viagogo Reviews

About Viagogo:

Viagogo is an online ticket marketplace for buying and selling tickets to live events. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries.

Write Your review

Tell us how Viagogo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Viagogo 1 star review on 4th March 2024

Viagogo 1 star review on 4th March 2024

Viagogo 1 star review on 19th July 2023

Viagogo 1 star review on 10th September 2022

Robert Duensing

Viagogo 1 star review on 16th June 2022

Viagogo 1 star review on 8th June 2022

Viagogo 1 star review on 24th May 2022

Sonia Ruas Raxlen

21

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy tickets from this company. Unable to use a ticket for the England v SA at Twickenham on 26.11.2022 due to ill health I was unsuccessful in attempting to use them to resell it. Having supplied details I was asked time and time again for more info that in the end I gave up trying. They sell you a ticket at a vastly inflated price and then having made their massive profit wash their hands of you.”

Posted 1 year ago

“This company is a scam. Sold me tickets at an extortionate rate. Then resold the same tickets for me she never refunded the money. When logged into ticketmaster it automatically redirects you to this scam site. This site should be made public and people have a right to know about it”

Posted 1 year ago

“Worst experience ever...hope they go to jail”

Posted 1 year ago

“Appalling service. Tickets did not come when they should have done. Do not use this site.”

Posted 1 year ago

“We were charged over $146 for two tickets that cost $20 each, plus a small fee and taxes. In other words, we paid almost three times the cost to purchase these tickets ($54 vs. the $146 they charged). Called and they said that was their price and you have no recourse. Will never purchase again from them! Lesson learned...”

Posted 1 year ago

“!!avoid this scam!! I am from Europe and I tried to sell my tickets becaude I couldnt attend. I sold 4 tickets for event and after event they said I sold bad tickets and the buyer could get in(what a joke) ... they charged me 40€ for every ticket + cancelled my sale 😂 I am down 400€ thanks to them”

Posted 1 year ago

“Absolute scammers, plain and simple. Worst ever customer service experience. Misleading in every way. Hope they get banned again shortly for the sake of consumers.”

Posted 1 year ago

“They don’t care for the ticket purchasers well being. All they do is promote scalpers to buy up and sell tickets for 3 times the price. I accidentally used their service because I am travelling in Thailand and just used the first site promoting the concert I wanted to go. Which just so happened to be Viagogo, the scumiest site of them all. Do yourself a favour and learn from my mistake, DO NOT USE VIAGOGO.”

Posted 1 year ago

“I bought tickets in advance within selected seating area and shortly before the concert viagogo sent me an email that they are not able to provide me with the tickets I bought and offered to switch the seating section to an obviously worse option. I got an option to return money or to be transfered to the very end of the O2 arena without any compensation. So if you buy a "business class" ticket with viagogo you can not be sure you won’t eventually find yourself in "economy".”

Posted 1 year ago

“Awful experience selling for the first time - the company advised my ticket could not be listed - I listened it again uploaded my ticket and they uploaded both listings and sold both of them and advised I was responsible for both - clairo order number 506315580 I’ve spent a week trying to speak to a manager finally spoke to Karen who was awful. Lost out on money, a concert I couldn’t attend and been caused a week full of stress and anxiety. Appalling company.”

Posted 1 year ago

“I took a chance on ViaGoGo and I shouldn't have. This was absolutely the worst service I've ever received from a ticket seller. I tried to purchase a parking pass to a football game at the stadium lots. What they sent me was a parking pass to some restaurant down the streets that ran a shuttle service. Several reps didn't seen to understand the difference. They refused to provide an actual parking pass or a refund. I'll never but from them again and everyone should stay away.”

Posted 1 year ago

“This company does not even deserve one star. They charged me twice for the same tour and I have reached out several times and just keep sending back a pre-written template saying they have looked into my situation and can not help me. They are crooks! They should be put out of business. DO NOT BUY FROM THEM!”

Posted 1 year ago

“DISHONEST AND DECEITFUL. DO NOT BUY FROM THIS SITE! I was able to secure 3 tickets for the AbuDhabi Grand Prix and received a confirmation by email that all is well. A few minutes later I receive another email stating that my purchase was cancelled and asked me to buy them again. I tried, but to my surprise the price had doubled for exactly the same places. I settled for cheaper ones, paid, purchase confirmed also, only to receive 2 days later that it was cancelled and one more time asking me to try again only to find that the prices have increased. What a scam!”

Posted 1 year ago

“Viagogo is a criminal company who have STOLE $600 From us. DO NOT USE VIAGOGO. They robbed us blind.”

Viagogo 1 star review on 10th September 2022

Posted 1 year ago

“Purchased overpriced tickets to Red Hot Chili Peppers. The concert was cancelled a few hours after I placed the order. I immediately requested a refund, but got a response saying that they needed to get information from the promoter first. A month later I requested a refund again, but they responded saying the concert was not cancelled, just postponed, and that I could post the tickets for resale on their site, but could not get a refund. I tried to reason with them a dozen times, but just kept getting the same response. After giving them another month to be honest, I finally just called my credit card, and they forced Viagogo to refund the money. Avoid Viagogo at all costs, and if you get stuck in their manipulative loop, have your credit card take care of it.”

Posted 1 year ago

“I wish there was a way to rate these scam artists as 0/5 stars. Actually, negative star rating would be more accurate! We never received our tickets purchased for almost $600 in Dec of 2019. I have been emailing, sending screen shots, doing what they have asked me to do to "prove" to them, I never received tickets for our concert. They offered new set of tickets that I also never received (surprise surprise), and they conveniently cannot transfer me to a supervisor or higher up to speak with about a full refund for a product I never received. I have been dealing with them for almost a month now and finally had to buy new tickets from a legit ticket seller in order to be able to attend the concert I have been waiting for, for almost 3 years, that they were going to screw me out of going to had I not bought tickets elsewhere!!! They are literal SCAM ARTISTS!! I am extremely sorry for anyone else who has been duped by this company.”

Posted 1 year ago

“Sent us tickets for coldplay on the wrong date. Did nothing to rectify even though all their emails said tickets were for the 13/8, tickets we got were for 20/8. Missed concert as could not get in with very disappointed family. No offer of compensation for cost of rail fares and hotel. Wouldn’t touch with a barge pole again. No help sorting on the night even though they acknowledge they had tickets for us but would not email. Total incompetence.”

Posted 1 year ago

“We have been in contact with Viagogo since the end of June 2022 trying to get a refund for tickets that where never delivered in excess of $500. 5 times we have been told "the refund has been processed ". After jumping through Viagogo's hoops and proving that no refund has been processed, we are then told " it has been elevated ". This has happened 5 times already, we are on #6 now. When we asked to speak to a supervisor, we have been informed that is not their policy. It looks as if refunding money for something that has never been delivered (verified by Viagogo) is also not their policy! I would do more research before using Viagogo for any purchases and save yourself a headache - unless you can afford to throw $500 out the window. Viagogo is proving to be a highly unreliable, unresponsive company.”

Posted 1 year ago

“Absolutely scumbags , the lot of them should be jailed, for ripping of everyone who uses their site.”

Posted 1 year ago

“Initially they canceled the tickets without notice. When I noticed on their website they refused to admit they canceled them but reissued them with a new confirmation number. I advised them 3 days before the concert the tickets had not yet arrived. They said they’d look into it. The tickets never arrived. I asked for a refund. They said we have a no refund policy. I asked my bank to cancel the charge. The bank asked for proof the tickets had been delivered. They sent a copy of the blank form email they send when tickets are sent out as “proof”. Meanwhile they send me a communication saying if I hadn’t involved my bank they would have refunded me but now since my bank is involved they have no idea how long it will take. If I could give zero stars I would have. Avoid at all costs. I’m still fighting for my refund and they’ve had my money since March.”

Posted 1 year ago

«
1
2
3
4
5
»

Viagogo is rated 1.2 based on 646 reviews