Vestry Online Reviews

3.52 Rating 44 Reviews

64% of reviewers recommend Vestry Online

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Marie

Sent my garments back 18/01/18, still haven't received a refund or any correspondence.

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"Sent my garments back 18/01/18, still haven't received a refund or any correspondence."

Helpful Report

Posted 2 months ago

"When i ordered 2 dresses the only reason i processed the order was because it stated a delivery date of 19/12/17. This being the date of the evening i left for New York i made the order to take with me. I then recieved a notification to say my order woud not be recieved until 20/12/17. I contacted Vestry and spoke to Angelika who had disgusting customer service. One very unhappy customer. I will be expecting a full refund!"

Helpful Report

Posted 4 months ago

"I needed a dress last minute for a wedding as I was let down by another company and I was recommended www.vestry.com. I'm so pleased I found this company. My dress was perfect, I got endless compliments and it arrived quickly with great customer service. I would highly recommend this company and have already shopped again and will be in the future"

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Posted 8 months ago

"I purchased a dress which looked nothing like the photo! The quality was so poor and i was so disappointed. A complete waste of money and i would not recommend this website to anyone!"

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Posted 9 months ago

"Absolutely cannot fault this company received 1st dress but had marks on it sent it straight back and received new one within 3days no hassle at all fits amazing exactly same colour as on pics great quality looking for my next dress already!! **People comments about refund issues regards not giving full money back because they take the postage back are ridiculous it clearly states this in terms and conditions you clearly pay for postage so when returning you can't expect them to pay for it to unless it's faulty which they do give full refund!!"

Helpful Report

Posted 1 year ago

"Ordered a new years dress but was worried about it arriving on time, contacted their customer service who not only kept me informed but upgraded my parcel for free 'just in case' so that I got it in time! So pleased with it. Sent one of the three items back (bought for fit) and was refunded nice and quick, just keep the tags on any you don't wear, never had any problems with any returns. Great site! Thanks Vestry x"

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Posted 1 year ago

"Absolutely loved my dress from vestry wore it to my works Christmas party & I felt amazing in it! It fit perfectly & the quality is spot on would definitely recommend vestry can't wait to order from them again soon xx"

Helpful Report

Posted 1 year ago

"When i returned my item Vestry did not advise they had received it. I chased them up only to be given a reply that no refund would be given as they believe i had removed the tag & worn the dress! I returned the dress (having tried it on but didn't fit) in the same condition in which i received. They will joy refund me and they want me to organise a courier to go and collect the dress again?! Terrible & i wont be buying from them again!"

Helpful Report

Posted 1 year ago

"i usually don't order online as i think it ain't the same as you actually go to the store and buy it, i always think there's something wrong with the item. it was my first time ordering a dress online and i'm in love with this dress! i'm a size 10 and the size 10 of this dress just fit me perfectly! everything about it is so elegant and i'm looking forward to wearing it at prom! and it is also very affordable."

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Posted 1 year ago

"100% customer satisfaction! Quick delivery quality and fitting perfect will be doing a lot more shopping with Vestry"

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Posted 1 year ago

"Really flattering dress with peplum detail hiding a multitude of sins nice fit and was impressed with the quality and of course the service and delivery time"

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Posted 1 year ago

"Fast delivery and beautiful dress, thanks Vestry! Highly recommended! x"

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Posted 1 year ago

"Bought from them two years ago and picked the same dress again! Fits beautifully and looks fantastic. I got so many compliments. Decided to buy it last year in black/gold for a cruise i was going on. Again loads of compliments and both still look good as new. Will be buying in another colour for this year!"

Helpful Report

Posted 1 year ago

"I loved my dress so much! It's perfect, i'm a size 6 without curves :( and i feel so comfortable and confident in this dress being so small it gives me the perfect shape, i just love it so much, i want to wear it everywhere and feel glam all the time, i need more colours!! Like a dark red! So so in love"

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Posted 1 year ago

"Vestry -faith in online shopping restored!! 3rd dress I have bought from you and they are all lovely, beautiful material and a great fit, flattering and classy! Thank you!"

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Posted 1 year ago

"I bought a great dress was very pleased with the fit of dress just perfect and size very true. Very classy on and customer service department very helpful when I requested next day deliver. very pleased and will defo order again"

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Posted 1 year ago

"I bought a dress in the khaki colour. I am a size 8-10. I bought the dress in a size 8 and it fitted perfectly. This dress looks amazing on and I would definitely recommend it!!! Sexy but elegant. Service was great and fast"

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Posted 1 year ago

"DO NOT USE!! I purchased a dress from this company, which was of poor quality. They are refusing to refund me for this purchase. The customer service team is horrendous. They do not respond to any emails or correspondence. Avoid using this retailer at all costs."

1 Helpful Report

Posted 1 year ago

"Fast service and polite customer service on the live chat, dress is beautiful! Thank you! Highly recommend"

Helpful Report

Posted 1 year ago

"I actually wouldn't even give one star but had to. Ordered two dresses in different sizes and returned one (I had to buy a slip for under the other one as the quality was poor and the dress was see through). Received an email to say that they had received the dress but would not refund the money as it was received after 14 days and they didn't have to. Obviously I wasn't happy with us so complained but the customer service (or lack of) was awful and they basically told me there was nothing they could do. Then they ignored my emails and Facebook messages requesting parcel details so i could get the parcel back. I have basically paid £90 for one poor quality dress and they now have my returned dress (which they have probably re-sold). I have reported them to the retail ombudsman and provided emails as they were so unhelpful and have stolen my money and dress. BUY ELSEWHERE!!!!"

1 Helpful Report

Posted 1 year ago

Vestry Online is rated 3.52 based on 44 reviews

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