“One of the worst and dodgy company with what I signed in 2019 and what they said now after 36 months that I cannot keep the devices but in my contract doesn't specify anything for returning devices after 36 months. Avoid this company!!!”
Hello Raul,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“A real nightmare to cancel when you move home. Firstly they tell you that you can keep the equipment and that you will get a ‘free upgrade’ when you reinstall as long as it’s in 6 months
Had to call again today only to be told that’s not true and we will have to continue to pay a small retainer
Asked to cancel and it’s deliberately a difficult process. You can cancel until you speak to someone from the cancellation team, and you can’t speak to the cancellation team directly!
Everything is aimed at keeping you in your contract
Do yourself a favour and find a better company”
Hello Anonymous,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Down graded to a bell only alarm, now we can't arm the alarm, and when I rang I was told there was nothing that verisure could do, it seems what we have been sold is not fit for purpose, and as such I think I am entitled to a refund. It is less than a year old.”
Hello Ian Young,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Avoid by all means! Sales orientated company! Upon making an enquiry with them, they made me aware that I need to pay £100 which is refundable and was provided with a quote too without walking me through what the package consist of. However, I was hoping that the engineer who will be visiting me will shed some lights on their products and what I need and what he recommends. However, what happened is completely different, a rude unprofessional person called me asking to confirm whether I’ll be ready for the setup on the same day of the engineers visit! I mean how come that would work!?!? When I told him obviously I won’t go ahead right away and I need to sleep on it, he said this is how they work! I mean really?!? Selling stuff without showcasing the value? Absolutely disappointed and will never recommend them to anyone! I have asked for a refund and been chasing them. AVOID BY ALL MEANS!!”
Hello Ahmed,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Verisure are very good to bring you onboard the company and they will promise everything but if you want to cancel the subscription for any reason, they will try every trick for that not to happen. When you call them and say you want to cancel, they will say someone will call you back but they will not call back. I have been trying to cancel my subscription for 3 months now and yet still I am still waiting for them, I have called them times without number but each time they will give me the same story. Please if you don’t believe me just try to cancel your subscription and see the hell they will put you through. For me personally I don’t believe them anymore.”
Hi Anonymous
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“sold an alarm that was not any use for my requirements, tried to cancel and was charged fees that I was told by the salesman that I wouldn't be charged”
Hello Liz Jack,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“We didn’t get the original equipment that we asked for (No CCTV camera) and we were told that when we cancel the contract we would own the equipment and could use it as a stand alone alarm system- we cancelled the contract and we’re then informed that we would have to pay £100 for the equipment as it was still owned by Verisure.This is not what we were told by the salesman”
Hello Robert Smith,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Just can’t cancel your account with this company!! B
All today’s technology and they won’t cancel your account even though you tell them- we have to call you back to cancel it and then when they do and you ask to cancel it they say no because there are arrears and until those are paid we won’t cancel so your account keeps adding up! What a joke!!!
My alarm system is faulty anyway and keeps triggering for no reason yet I still can’t canel!!!
AVOID THIS COMPANY unless you like paying for nothing !!”
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“We downgraded to a bell only alarm after two months due to a catalogue of poor customer service and engineer actions. Today the alarm won't arm so I contacted Verisure to see if I could get some help.
I was told that because of the downgrade they would not be able to help. I explained the equipment was purchased in April 2023 and was not even a year old and surely it was covered by warranty. I was told because I had downgraded the warranty was defunct. On this basis I would never recommend Verisure because they are quick to take your money but less willing to help.”
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
Hello Durand Cupido,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Very unprofessional, rude, abrupt, lack customer service, all money orientated, don't care about customers at all especially the sales people will throw your own mum in front of a bus to get the sale.”
HI Ash b,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Absolutely worst company ever, they will disconnect your alarm remotely and you will have no control over your system leaving you helpless to arm your house at night and they will have no regards to you having small kids in the house and the understanding the importance of guarding the house at night. Absolute Animals!!!!”
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“This system is terrible. The equipment freezes and crashes, I get false alarm calls at stupid hours in the morning. I have tried to cancel the contract but have been ignored and tied in by slimy retention and sales techniques”
Hello Jamie Bevan,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“First and foremost, there has been a glaring lack of clarity in providing a detailed breakdown of the costs associated with the Verisure service. At the outset, I was not presented with a comprehensive breakdown of how the costs would accumulate over time, leaving me in the dark about the true financial commitment involved.
Furthermore, the cost of the service has been steadily increasing over time, which has come as an unwelcome surprise. This unexpected escalation in expenses has placed an undue financial burden on me, as a customer who was not adequately informed of such potential increases.
One of the most disconcerting aspects of my experience was the exorbitant installation cost I was charged, totalling £496. I was taken aback to discover that this substantial fee essentially covered the removal of a 3M sticker and the installation of the equipment. Such a fee for what amounted to a seemingly simple task left me feeling taken advantage of.
Lastly, I would like to highlight about my interactions with Verisure's sales representatives which was very disappointing. It appeared that their primary focus was on selling the products, often emphasizing a "fancy" discount, rather than providing transparent and comprehensive information about the terms and costs associated with the service. This left me with a sense of being pressured into a decision without a full understanding of the implications.
I believe it is imperative for Verisure to prioritize transparency, fairness, and customer satisfaction in its operations.”
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Worst company ever! I'm taking them to court for deceiving information and for acting against the customer protection law 2008! If you had problems with them I'd advice you to do the same and report them to the 'Trading Standards' or call Citizen Advice and they will do it for you.
They are all scammers stay away from them!”
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“As others have said. You never own the equipment and there's lots of liars... Luckily I recorded all conversations of their blatently lies.
Do Not use if you want decent security.
Theyve now taken my equipment what they said would be mine... Although it's useless anyway.
Conmen, shocking service”
Hello Steven S,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“They are very quick to install but super slow to cancel.
Trying to cancel for the last 3 months, with no luck, literally no one is responding.
It is way too expensive to pay someone to watch cameras. Door and window magnets faulty, due to it alarm has sounded numerous times at night.. creating unnecessary stress to all family.
Run away, there are so much more better optionsin the market.”
Hello Ruta,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Horrible experience with Verisure - biggest advice to anyone considering having their services would be to STAY AWAY. Do not believe the Trustpilot reviews (if you write a negative review, you've got to provide further information/details within 3 days or else they take it down - can't stay anonymous can you?!).
Once you join them, it's nearly impossible to cancel - lies after lies. Customer support team is an absolute joke - they do not help you at all and most of them are scammers. I've had my experience with a bunch of them, only a very few are genuinely sympathetic but they can't do much to help you out.
Anyone who wants advice on how to get away from them, I am willing to help you guys out to avoid being SCAMMED by them - get in touch with me please : sol.rosaaa1996@gmail.com
Happy to provide further info on MY experience with them too”
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Alarm installed on the 21/03/2023 it stopped working on 23/08/2023. Rang verysure and was told there was no engineer to fix it for 2and a half weeks ask for a full refund and was told I can't have a refund even though the alarm is not fit for purpose. My advice is stay away”
Hello Brian,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
