“The front camera worked for 16 days, then the battery went. No charger was left here and promises to sort the problem out here come to nothing, so far. Now the back camera is also down. That lasted 20 days.”
Hello Susan Freewoman,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. \
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Woeful service, am considering going to trading standards with these con artists.
They charged me £500 for an alarm system which failed after 4 months then told me they are only guaranteed for 2 weeks! Despite engineers recommending replacement, not interested in any way once they get your money! AVOID!!!!”
Hello Carole Scott,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. \
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“All fake reviews on Trustpilot, that’s why i am here
All pleasant until you try to cancel the subscription. I raised my cancel request on 18 August, but till now (29/11/23)it is still in the process…,they made all kinds of excuses and delayed to sort it out. At first a guy called me and he was so rude! After that I emailed them that we could discuss anything via email. But I still get telephone harassment from Verisure everyday. They use all kinds of tricks to delay the cancellation and charge extra money. I have paid all including the two months notice! I don’t owe any of their money! But they still harass you every day and keep charging you! Avoid this company by all means”
Hello,
Thank you for your valuable feedback on Verisure UK. It is disheartening to see how our poor services caused you to raise a cancellation request on 18th of August which is still in the process till now (29/11/23). We apologise for the inconvenience caused by our delays and the rude telephone behaviour of a Verisure representative, this is not something we encourage, nor condone within our business.
Your review will help us constantly work to improve our customer service and billing process. We are grateful for the time you took to share your experience with us. We appreciate your feedback and sincerely apologise. If there is any way we can make things better, please let us know. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
Best regards,
Your Verisure Customer Support Team
“I raised cancellation request via email on 31 October due to increase in subscription cost. I was told that I will receive a call back to discuss and cancel within 3-4 business days. I get a call on 15 November from an IVR which just says 'This is a call from Verisure' and the call ends. After repeated follow-ups from my end, I still don't get a call back and today, on 23 November 2023, I get an email stating that I will have to pay for current month and also for Notice period which will be finalised by team. This is just fraudulent behavior to scam money out of customers. DO NOT GO FOR Verisure if you need good service.”
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. \
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“We have tried to cancel this since jun however they do not accept cancellations and always make excuses as to why you can’t cancel. They service stop working problems on the system I have Been not in the house for 60 days. When came back I find the service disconnected. Was very upset with the service I was paying for no cameras.
I called many times to sorted out nothing changed
They are very rude on the phone,
It’s become harassment I can’t handle it anymore.
Now the keep changing me I have outstanding 100£.”
Hi H,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. \
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“We have tried to cancel this since august however they do not accept cancellations and always make excuses as to why you can’t cancel. They sent a copy of our contract to read but am unable to read because of the way they sent it
The only way to stop these scammers and rude people is to go to court
Watch this space”
Hello Sue handleigh,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“i successfully took veri-shouldnt to court in april this year, i won the case and veri-shouldnt were ordered to pay all my installation costs court costs and monthly direct debits in full within 14 days which they did, i am much the same as 99% of people here, terrible installation terrible customer services and god help you if you try to cancel, all i would say is ask for all you texts and emails to be sent unredacted and together we are stronger, awful company”
Hi Mark,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“All pleasant until you try and cancel. We were lead to believe we were buying the equipment and would keep it when the contract ended. Not true. They increased the monthly price after 5 months from £40 to £50. Very aggressive when I tried to cancel. Charged 2 months notice and arranged someone to come out to take back the equipment I was told was mine. Do not sign up to them without reading all the small print. Sales people will lie to get you to sign up”
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Terrible service, alarm activating without cause, customer service uncontactable- "we know your time is busy and we apologise for taking longer than usual to answer your...bla...blah blah". Meanwhile you hold on the phone patiently waiting, hoping, praying that someone from Verisure will answer the phone. And then you give up. realise that the only way to deal with Verisure is to cancel my direct debit, wait for them to contact me and tell them I am now looking for a provider who actually understands how to assist their consumers.”
Hello Neil McKeganey,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“First of all .I like to thanks agents especially k from Boswana (Woks for Verisure)you helped me out so much and put my mind at peace ! Greedy boss you better give each one of your employees a big fat bonuses 😊or else !!
And greed fat profit pig
Your installers need ethical and sexual harassment course like refresher course
Once again Verisure thank u for today
Munira(silver !”
Hello,
Thanks so much for the 5-star rating, Munira! We really appreciate your kind words and feedback- it sounds like our agent, K from Botswana, was able to make you feel at ease and help you out with installation. Of course, we'd also like to thank K for their excellent service. As for the bonus, we thank you for your suggestion and we'll take it into consideration! Thanks so much again for your kind words and for choosing Verisure UK.
Best regards,
Your Verisure Customer Support Team
“Very unprofessional, I tried to cancel service since I am moving out. They find all excuses to delay your cancellation, and keep charging you. Claim to call me and confirm cancellation, this never happen, always machine calling me saying from very sure, and hang up just after I said Hello, this happen twice; and they said i did not pick up the phone so can not cancelled?? What a joke.
Be aware of this company biussnes notice it's 6 months if you long or short period of time you will still pay 6 months, in home property it's 3 months, as you don't answer phone there is no information, I do not recommend to go with them I spend more then £3000 last few years with this money you can have 10 of decent alarms with on line cameras. Do not spent any money with this scammers, if you want to leave thay will still drain your account few good months. Pity I did not read reviews before.”
Hello Acj furniture, and private house,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Very unprofessional, I tried to cancel service since I am moving out. They find all excuses to delay your cancellation, and keep charging you. Claim to call me and confirm cancellation, this never happen, always machine calling me saying from very sure, and hang up just after I said Hello, this happen twice; and they said i did not pick up the phone so can not cancelled?? What a joke.”
Hello,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“They refuse cancel my contract and as someone mentioned they use all kind of tricks to keep you in a loop and telling you have outstanding balance and they cannot terminate contract. Its some criminal organisation. Report them and take to the court for this extortion and harassment.”
Hello Camille,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“As had to mark it would give minus
Emailed 17 oct to advice I needed to cancel
Nothing noted until phone call 24 oct
Woman said would sort they tried to contact me on 2 following occasion I didn’t answer due to life pressures
On call taken customer rep hard work not listening would not take on board issues kept pushing to sell more products making me give 3 months notice despite advising hardship and health issues service waste of money and company only interested in taking money - rubbish customer care”
Hello,
I apologise for the dissatisfaction you have experienced with Verisure UK. I truly appreciate you taking the time to provide us with your feedback, especially about the long wait to get a response regarding your cancellation request and the issues you faced on a follow-up call with our customer rep. At Verisure, we strive to provide the best customer service and we are sorry that we have let you down.
We would like to learn more about your experience and how we can improve. Is there any way you would feel comfortable in sharing your thoughts with us? We hope to have the opportunity to make things better for you in the future.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
Thank you again for allowing us to learn from your experience.
Sincerely,
Verisure UK
“I cannot begin to explain how I bad they are, so I won't even try.
When I finally gave up and tried to cancel they basically threatened me and tried to enforce some sort of 3 month penalty for me leaving. For what?
Good luck with that, I will happily pay thousands to stand in front of a judge and demonstrate with clear evidence why your are scamming people.
Guess I'll get another cut and paste reply like everyone else here, "sorry, please call our 0330 number, we care...." which is treating us like cattle.
I had an enema the other day and it was better than their customer service, I'd have another too if it stopped these jokers trying to extort me, at least somebody entering my bum would be for a good reason, even though its weird.
AVOID THEM.”
Hi Jason,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“It is a total shambles: When we decided to cancel our contract before we were offered an upgrade that they never honoured. The engineer in our area left my wife feeling very nervous when she was alone with him, and, despite reporting that I did not want this individual coming back here, Verisure have sent him twice. Both of his last repair visits have not solved problems, he is quite happy to go unasked into rooms and unless you are rude and basically tell him to get a move on he will spend hours at your home. The whole company is an utter disgrace - and repeatedly sending an engineer who my wife feels extremely uncomfortable with is unacceptable. In process of moving to a competitor firm. Previous compensation offers from them are Amazon voucher offers - not at all interested, we want the money we have spent with them refunded, not on-line shopping!”
Hi S Brooks,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“I had an encounter with a Verisure employee who was extremely rude. She came into a nail salon while I was getting my nails done, and without even apologising started shoving her phone into the face of the nail practitioner who was in the middle of doing my nails… telling her to “stop for a few minutes and watch our security video”. I was completely shocked as this lady was clearly doing her job, busy and focused so I politely mentioned it to the Verisure rep. Not only she didn’t apologise, she started saying I was annoyed cause she interrupted my nails… erm, yes, of course I was! You come to an appointment like this at an agreed time, not while customers are being served.
The rude rep also started saying where the “hidden” alarm bells would be placed under the counter, how the fog bomb would be activated etc. all this while me and other customers were in the salon. I feel like this conversation should’ve been done in privacy.
The rep was so rude and unapologetic, but also strikingly unprofessional that I’d never trust this company with any sensitive security issues.”
Hello Joanna,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“Outrageously poor. This company has no interest in taking responsibility for their products.
It is promised that the alarm system will work independently after the downgrade (unsubscription from monitoring with the monthly fee), yet there are significant flaws in the product design such that the central unit will just fail after the downgrade. We had an engineer visit who could offer nothing but to reinstall the entire system using the old components, yet it FAILED AGAIN THE NEXT DAY for no reason.
It is well known by Verisure that their product has major issues yet they lie to their customers when selling them. This is not just a rare case. Many people experience the same issue after the downgrade.
The customer support is extremely poor, telling me: you are not our customer, although I was foolish enough to pay 700 pound for their product. And they told me it's my own problem and they don't care anymore. How poor is that?
It appears that the company is incapable of offering a solution for its failure in product design therefore it would only justify having full refund of the system as it simply does not work as it promised.”
Hello Anonymous,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
“I am in a process of cancelling after being with them for 3Years 10 Months, and it is not an easy process. To add to that there seems a 2 months notice period :(
Will update here anymore pain i need to go thru later..”
Hi Usman,
Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you.
Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer.
I hope we can resolve this matter for you, if it hasn't been resolved already.
Best regards,
Your Verisure Customer Support Team
