Blinds Direct Online Reviews

4.61 Rating 330 Reviews
90% of reviewers recommend Blinds Direct Online

About Blinds Direct Online: Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Within 5 Days
average delivery time
Greater than 75%
on-time delivery
Greater than 77%
accurate and undamaged orders
Customer Service
Telephone, Email
communication channels
"GOOD PRODUCT BUT RUBBISH CUSTOMER SERVICE. ORDERED SECOND BLIND TO MATCH EARLIER PURCHASE - ARRIVED WITH WRONG COLOUR CHAINS AND WEIGHTS. HAD TO PROVE I WASNT MAKING IT UP (WHY WOULD I?) GOT TWO STANDARD REPLIES SAYING THEY WERE BUSY BECAUSE THEYRE SO GOOD - THEN CHAINS AND WEIGHTS ARRIVED - SHORT! EVENTUALLY ORDER COMPLETE - 10 WEEKS!!!"
Posted 2 weeks ago
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"NEW BUILD HOME? don't buy from Blinds Direct they have no system in place to deal with couriers who cannot find your address. Customer service will put notes on the system no one reads or actions. Over a month later and no blinds. They refused a refund and promised a new delivery date for an alternative address (one they could find) guess what they missed the delivery date. appalling service.."
Posted 4 months ago
"I ordered a blind, the information advised that it should be dispatched within the next 8 working days. After 10 working days I chased up my order to be told it will be dispatched after after the 28th of the month, I ordered it on my the 5th. I was not happy I replied back why then advise within 8working days. I got no reply. I don’t know why they could not have either 1. sent an update email saying sorry there has been a delay or 2. Been honest on the order email stating 16 working days. I then got an automated email on the 25th stating my blind is on its way. Blind is lovely just the colour I’d thought it would be, delivered in good packaging. The company just need to brush up on communication or be honest with how long the blind is going to take. If I’d known how long it was going to take I might have gone elsewhere."
Posted 1 year ago
"They didn't fit and needed to be trimmed down.Another companie's blinds for another room were a perfect fit when measured in the same way."
Posted 3 years ago
Blinds Direct Online is rated 4.61 based on 330 reviews

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Alice, Customer Support