“‘Dear Joe Bloggs your review is important to us’....Bought item in April with May delivery. Yet to receive my item. Contacted just over a week ago. Informed it was ‘shipped’ but nothing else. No expected date of arrival or update.”
Posted 3 weeks ago
Hi Martin. Thankyou for taking the time to review us. To clear up you did reserve a product for May delivery as was advised on the website, we have despatched the product as advised and on our tracking system it has been signed for by Williams at your address which was booked in with the courier on the telephone number from the order. We don’t have any emails or calls to respond to informing us of a problem but if you haven’t received your item please call us so we can look into this. Kind Regards Libbi
“Amazing service with regard to the provision of product and online chat then texts option to answer any questions and support if needed pre & post order.
Sam was amazing so professional and the product and value outstanding. Delivery very prompt, small area that needed follow up but Sam immediately on the case to resolve. Would recommend .
So pleased I’d found Velit!”
“I am so happy with our Ooni Oven!! There is so much you can do with it , not only pizzas which is a plus! we are also so pleased with the outstanding service that we have received from the Velit Team— very impressed with their attention to detail as well. I would highly recommend to purchase through them.”
“The service was absolutely fantastic from start to finish! Velit helped me select the Morso Forno Deluxe Garden Set after discussing my needs. I cannot rate this enough, it’s amazing!!! Great for cooking meats and pizzas and also amazing for outdoor parties/gatherings especially that go into the evening! Great purchase, highly recommend.”
“The customer service I received was second to none. There were massive supply issues all over the UK and beyond on KJ products, yet sam kept me informed and then on Xmas eve all wrapped up in Xmas paper I finally received my cast iron kJ grills...to say I’d got an extra Xmas prezzie was an understatement and then the sun came out all ready for me to put them to the test...even in the UK at Xmas!”
“Excellent experience, I ordered a Kamado Joe Classic 2 and it came next day. The Cover was unavailable but the communication was good, offering a refund if I wanted it.”
“I can not recommend this company highly enough. The service I received from Sam was second to none and she pulled out all the stops to make sure I had my full order for my husbands birthday and was even kind enough to check he had a great day. I really appreciate all you did in such a friendly and prompt manner. Thanks”
“The product arrived sooner than the timescales I was given. It is fantastic quality and the customer service was excellent. I will definitely be buying from Velit again”
Posted 11 months ago
Thankyou Jacqui, I hope you enjoy your new oven!! Hope to hear from you again if you need anything... Sam....
