“I placed an order in mid April for a Morso Grande package plus large table and some accessories. A delivery arrives a month later without the BBQ. I am Still waiting on delivery 10 weeks after placing the order.
It takes days and days to get any reply from customer service, phoned, messaged and emailed yesterday morning and I am still waiting on someone getting back to me.
The serve could not be worse if they tried!”
“I would order from Velit again, the communication was good and postage for stock items was quick, once the out of stock items were available they arrived quickly,
the Oven itself and accessories are great.
“‘Dear Joe Bloggs your review is important to us’....Bought item in April with May delivery. Yet to receive my item. Contacted just over a week ago. Informed it was ‘shipped’ but nothing else. No expected date of arrival or update.”
Hi Martin. Thankyou for taking the time to review us. To clear up you did reserve a product for May delivery as was advised on the website, we have despatched the product as advised and on our tracking system it has been signed for by Williams at your address which was booked in with the courier on the telephone number from the order. We don’t have any emails or calls to respond to informing us of a problem but if you haven’t received your item please call us so we can look into this. Kind Regards Libbi
“Amazing service with regard to the provision of product and online chat then texts option to answer any questions and support if needed pre & post order.
Sam was amazing so professional and the product and value outstanding. Delivery very prompt, small area that needed follow up but Sam immediately on the case to resolve. Would recommend .
So pleased I’d found Velit!”
“I am so happy with our Ooni Oven!! There is so much you can do with it , not only pizzas which is a plus! we are also so pleased with the outstanding service that we have received from the Velit Team— very impressed with their attention to detail as well. I would highly recommend to purchase through them.”
“The service was absolutely fantastic from start to finish! Velit helped me select the Morso Forno Deluxe Garden Set after discussing my needs. I cannot rate this enough, it’s amazing!!! Great for cooking meats and pizzas and also amazing for outdoor parties/gatherings especially that go into the evening! Great purchase, highly recommend.”
“The customer service I received was second to none. There were massive supply issues all over the UK and beyond on KJ products, yet sam kept me informed and then on Xmas eve all wrapped up in Xmas paper I finally received my cast iron kJ grills...to say I’d got an extra Xmas prezzie was an understatement and then the sun came out all ready for me to put them to the test...even in the UK at Xmas!”