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VaxUK Reviews

1.7 Rating 199 Reviews

14 %

of reviewers recommend VaxUK

Company Reviews

1.7

Based on 199 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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VaxUK 2 star review on 8th April 2024

VaxUK 1 star review on 6th March 2024

VaxUK 2 star review on 12th February 2024

VaxUK 1 star review on 20th October 2022

Mrs Elizabeth Lowes

VaxUK 1 star review on 20th October 2022

Mrs Elizabeth Lowes

VaxUK 1 star review on 20th July 2022

VaxUK 1 star review on 2nd July 2022

5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought Vax pace pet cordless vacuum 3 months ago, and the corrugated tube on the end tool part just split in half. Bizarre! Possibly it was a faulty dry plastic because wasn't much flexible, but now I don't trust Vax anymore. Unfortunately, it was a very bad purchase. Disappointed , Will search for help now”

VaxUK 2 star review on 8th April 2024

Posted 1 week ago

“Very poor service from customer service still waiting after 3 weeks for paperwork to arrive so i can send back rubbish poor quality vacuum”

Posted 1 week ago

“Purchased a DualPower Pet advance which put down more water than it picked up. Vax replaced the unit which has burnt out several belts, acrid smoke and debris from the unit. No one wants to service and it seems hardly worth further investment. Bad design. Customer service operates OK during warranty but unless you can get an extended warranty, forget these. Here's an example of burned up belt which you quickly learn to intercept before the house stinks of burning rubber.”

VaxUK 1 star review on 6th March 2024

Posted 1 month ago

“Although carpet cleaner itself was ok when it went wrong out of warranty I was unable to get it repaired as the part that went wrong was apparently not repairable I hadn't used the item more than 6 times. Definitely would not buy a Vax carpet cleaner again.”

Posted 1 month ago

“My carpet shampooer broke down on Tuesday, it was sent off to vax and was returned to me on Thursday, 2 days later, repaired .Best customer service ihave experienced for a long time!”

Posted 1 month ago

“I bought the vax Blade 3 with high expectations. It became clear very quickly that the battery would only run for 20 mins despite what they claimed I their advert. I rang customer services and was basically told that is right, and “does it work?” As I confirmed that it did they said that I didn’t have grounds for complaint. Now the battery has totally died. I can’t get any support online and am reluctant to ring given my previous experience. I do not want to spend any more more and a very mediocre product. I would avoid vax battery products, their customer service and abandon any hope of getting any kind of support.”

Posted 1 month ago

“Motor failed on my vacuum after 3 years. Only used twice a week in my small flat. One month outside guarantee but Vax said there was nothing they could do. Very disappointed.”

Posted 1 month ago

“Vax Airstretch Max. Was working really well until one of the small front rollers shed its rubber sleeve. No problem I thought.....ring them up and order a spare part. System says 'No'. I'll have to take it to an approved repairer and leave it there for two weeks.”

VaxUK 2 star review on 12th February 2024

Posted 2 months ago

“We have two cordless hoovers and the batteries on both hoovers have failed, will not recharge. We phoned vax and we were told that they know they have a problem with their batteries. He then said we could purchase two new batteries for £70 each. Why would we want to purchase batteries that vax know they have problems with. We declined and won’t be buying another Hoover from vax. Very disappointed customer. It’s a pity vax didn’t tell us that they knew about the issue with their batteries before we purchased two hoovers at the cost of over £300.”

Posted 2 months ago

“New cordless blade 5 is useless. Not enough suck to pick up anything wish I had read reviews £249 down from nearly £400 what a bloody rip of. Previous corded Shark much better. HELP If Vax reads this. Contact me to discuss return please”

Posted 2 months ago

“Bought 2 vax carpet cleaners,within months bith engines on the machines started making bad noises with burning smells.Dangerous and a waste of money.”

Posted 3 months ago

“I bought a VAXONEPWR in November 2022. 13 months later the battery is dead. Tried customer support chat and was told battery only guaranteed for one year, and given the link - £80 for a new battery. What a rip off, I may as well buy a new vacuum and guaranteed it won’t be a VAX”

Posted 3 months ago

“I ordered a Blade4 Pet vacuum with 2 batteries to make sure I could hoover the whole flat without waiting for 1 battery to re-charge. It arrived quickly, so was pleased with that. I registered it online to get the 5 year warranty & that was a simple job, although it was registered with the original 1 year warranty from the day I ordered, not the day I received it. I used the machine the next day. WHAT A NIGHTMARE! The rollers didn't go round, so nothing was picked up from the carpet. I turned the boost button on & it stuck to the carpet. I could hardly move it over my carpets & I tried 3 different rooms with different types of carpet. Every one was the same, I was unable to push or pull the vax properly, it just jumped over them. It didn't pick up anything as the rollers wouldn't go round, no fluff, bits or hair. It did pick up dust which was like sand, but anything else it just left on the carpets. I pushed & pulled it over the same bit 5 or 6 times & it didn't even make the fluff move, let alone pick it up. Even using the boost never picked up anything. The motor is at the top of the hoover & was really top heavy, so when I pushed it, the handle turned sideways with the weight of it, making the hooverhead turn over. It was really heavy too & as I have rheumatoid arthritis I couldn't control the handle. At one point, it turned the hooverhead over so quickly, I lost my balance & almost tripped over it. I spent over an hour on the online chat with a stupid robot who didn't understand that I wanted to return it for a refund. I eventually did get a human who organised DPD to collect 4 days later. I waited in all day & they never turned up. I again went online & got another useless robot who after 35 minutes transferred me to a human. When I explained that DPD hadn't turned up, no appology, no reason why, she just tried making excuses & after another 20 minutes, cut me off. It was her home time I think. I called the helpline number the next morning & spoke to a really nice man who said he would re organize a collection, but that they couldn't guarantee what time they would arrive, but that they would give me a time on the collection day. As I couldn't guarantee being at home at such short notice due to commitments, he suggested I take it to a pick up point. I told him I was 70 years old, had arthritis & didn't have a car so would have to walk there, which was 1/2 a mile away. That was the only option so he sent me a returns label & asked me to call UPS to arrange a collection day with them. 4 days later, the returns label arrived & I phoned UPS. The person on the other end, didn't have a clue, I couldn't hear half of what she was saying, & had to repeat everything about 4 times. I had to spell everything out letter by letter as she kept getting it wrong. Even my house number with 2 digits she got wrong, she added an A after the number, got both numbers wrong several times & when I gave her my address it took another 10 minutes for her to get it right. It took almost 50 minutes for her to take my details & give me the day they would collect from the pick up point. When I packed it up, I had to strap it to a trolley & then try to take it down my stairs as I live in an upstairs flat. That took me over 1/2 an hour. I then had to pull or push the trolley the 1/2 a mile to the pick up point. How I never had a heart attack I don't know. My arthritic hands were bruised & swollen on the palms & over the top of them where I had changed hands & turned my hands to hold the trolley handle which banged against the hoover box as it was so large & weighed 12 kgs. It took me almost an hour to get from my home to the shop as I had to keep stopping & swapping hands over.The whole thing from beginning to end was something you only think happens to someone else. It was bitterly cold & when I got to the pick up point, the shop wasn't open, even though I'd phoned through the day before to let them know I would be there at 10am when they opened as I had an appointment to go to after. I waited almost half an hour in the freezing weather before they finally turned up at the shop. I know this isn't all Vax's fault, but they need to make sure the delivery companies they use are competent & turn up on the arranged day, so you don't have to do what I did. I was absolutely furious, that through no fault of mine, I had to hump a 12kg vacuum cleaner 1/2 a mile nearly killing myself in the process, because DPD couldn't be bothered to turn up & that the vacuum was useless in the first place. NEVER,NEVER AGAIN WILL I USE VAX FOR ANYTHING, THERE VACUUM WAS AN ABSOLUTE WASTE OF MONEY. I've had confirmation they have received it but am now waiting for a refund, which I hope doesn't take too long to process as I've had to buy another vacuum cleaner from a different company & both amounts are due on my credit card.”

Posted 3 months ago

“Recently purchased a Vax Compact Power Carpet Cleaner and had an allergic reaction to the harsh chemical cleaner solution. I can no longer use that room and the chemicals are still lingering. This product is not fit for purpose and certainly not pet friendly! My dog also had severe eye irritation. Be aware of using this product!”

Posted 3 months ago

“I'm shocked to see so many negative reviews on here, Vax has been far and away the best customer service I have ever experiences across the 2 products that I have owned. I will never buy elsewhere if I can avoid it. For reference, I own a vax standup vaccum and the spot wash duo pro.”

Posted 3 months ago

“I have tried to talk to a person not a machine, I have tried several times and just get an annoying message or cut off. All I need is to talk to someone who knows what they are talking about ref your machine. Not very happy with your customer service. What is the point of recording all phone calls”

Posted 3 months ago

“the worst company i have dealt with blade 4 lasted 12 weeks so called help line is just taped rubbish 9 emails no answer do not buy from this company”

Posted 4 months ago

“£432.96 worth of machine and extras mysteriously goes missing somewhere between the VAX, EVRI and DPD warehouses. No one willing to help, VAX unwilling to refund until I’VE returned all items that haven’t even been dispatched or delivered. They acknowledge that there’s been an issue between themselves and the couriers and confirm nothing has been dispatched or delivered, yet can’t refund me until they receive all products back. Therefore I’m now out of pocket by £432.96. Small claims court looming for VAX unfortunately.”

Posted 5 months ago

“Excellent customer service rang on a Monday vax picked up Tuesday repaired and back to me Friday from customer service girl Natalie to technician Arek Muzyka great service than you”

Posted 7 months ago

“I have bought 2 steam mop detergent holding container. Both over 1 year have just crumbled up. Poor plastic?”

Posted 7 months ago

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VaxUK is rated 1.7 based on 199 reviews