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Variety Cruises Reviews

4.6 Rating 248 Reviews

98 %

of reviewers recommend Variety Cruises

Company Reviews

4.6

Based on 248 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

About Variety Cruises:

Embracing the philosophy of elegance, intimacy and adventure, Variety Cruises operates 11 state-of-the-art SOLAS certified yachts hosting less than 71 passengers around the world. Each yacht has an intimate ambiance and a community of like-minded fellow travelers. Known for its high passenger-to-crew ratio, averaging 2 passengers to 1
crew, Variety staff offer personal attention to all passengers.

Since 1968, Variety Cruises as a family-owned cruise company has been delivering
cruise experiences that focus on the destination, while guests enjoy unique benefits of what small ships offers. Our ships serve handpicked destinations worldwide including Greece, the Adriatic Sea, Bali & Indonesian islands, Borneo, Thailand, Israel, Egypt & Jordan, the Cape Verde Islands, the Seychelles, Costa Rica & the Panama, Cuba, West Indies, Spain & Portugal, and Iceland. Variety Cruises’ ships dock right in the heart of the destination and offer multiple swim stops right off the vessel in secluded bays. To learn more, please visit www.varietycruises.com

Visit Website

Phone:

+30 210 6919191

Email:

club@varietycruises.com

Location:

214-216 Syngrou Avenue,
214-216 Syngrou Avenue
Athens, Greece
17672

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Variety Cruises 4 star review on 20th April 2024

Variety Cruises 5 star review on 13th March 2024

Variety Cruises 5 star review on 13th March 2024

Variety Cruises 5 star review on 13th March 2024

Variety Cruises 5 star review on 13th March 2024

Variety Cruises 5 star review on 13th March 2024

Variety Cruises 5 star review on 13th March 2024

38

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was on the cruise in Tahiti that began on November 3, 2023. Myself and the other passengers are still waiting for any kind of communication from Variety. There are many concerns with this company. Buyer beware...”

Dear Ilene, Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience caused by the recent unfortunate event. We are pleased to inform you that Variety Cruises has proceeded with your refund and your travel agent or Variety Cruises will contact with you. We understand the importance of a timely resolution, and we appreciate your patience and understanding as we work to address further this matter. If you have any further inquiries or require additional assistance, please do not hesitate to reach out to our customer support team. Kind Regards, Variety Cruises

“Nov. 3rd we boarded the motor sailor Panorama II in Tahiti for a 11 day cruise. We motor sailed about 2 hours to near by Moorea Island. The winds were about 10 knots with a beam sea. I was shocked at the poor handling of this vessel. If the Panorama II had a stabilization system it was sure not working. This boat rolled and pitched beyond comfortable. We were told that the next evening we would be motor sailing 18 hours to our next destination. I was concerned as bad weather and higher winds were in the forecast. People in topside staterooms were told the would be moved below were the ships rolling and pitching would not be so valiant. The next morning at 7am we woke up with sore backs due to the 3" thick foam mattress and to find there was no electricity, no lights, no use of toilets and not even any emergency lighting. The lower passageway fire doors were closed and with O visibility. There were no crew to inform passengers and fire doors were not forced open until after 9am when crew informed the passengers that there was a major electrical distribution problem and that parts were a week away. Cruse was cancelled. Then and only then did crew show up below to assist with carrying luggage topside. Passengers were told that Variety Cruises would put us up in a hotel in Pipette for 2 nights at there expense and we would get a full refund. When we got to the hotel we were told that Variety would only pay for one night. I filled a report with the Greek Coast Guard as to how badly the captain and crew performed during the power outage. 3 weeks later we have still not received our refund. The Panorama II is not suited for the Society Islands I do not recommend travelling with Variety Cruises. Check out other passengers reviews on Trip Advisor”

Dear Steve, Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience caused by the recent unfortunate event. We are pleased to inform you that Variety Cruises has proceeded with your refund and your travel agent or Variety Cruises will contact with you. We understand the importance of a timely resolution, and we appreciate your patience and understanding as we worked to address this matter. If you have any further inquiries or require additional assistance, please do not hesitate to reach out to our customer support team. Kind Regards, Variety Cruises

“Update! no one from customer care department is in contact with me.”

“DO NOT GET FULLED BY THIS COMPANY!!! My attorney is building the case on them already. On September 22nd 2023 we traveled on your Panorama II cruise sailing of Tahiti. The crew didn't take necessary safety precautions and fault to check our kayak. The drain plug on the kayak wasn't securely closed which resulted in drawn water from the ocean. The back of the kayak was completely covered with water. I was able to grab my bag with our documents and cash but my phone went down to the ocean. They refused to reimburse me for my phone! Well, now they will also have to cover any legal fees”

Dear Paulina, Thank you for your review. Our Customer Care department is in contact with you and we are more than happy to find a mutual solution in your concerns. With warm regards, Variety Cruises team

“Die Crew war super.Die Auswahl der Ausflüge die Petro organisiert hat waren ein Traum.Der Barkeeper Semi hat uns jeden Wunsch erfüllt und war sehr freundlich.Wie auch der Rest der Crew .Die Kabine 201 war sehr geräumig .Kann die Yacht nur weiterempfehlen.”

Vielen Dank für Ihre freundlichen Worte. Wir freuen uns darauf, Sie wieder an Bord begrüßen zu dürfen.

“Très bonne organisation dans les choix des îles et des activités. Le personnel à bord d'une extrême gentillesse, efficace et attentionné, vraiment au top”

Variety Cruises 5 star review on 18th June 2023

Chère Muriel, merci infiniment d'avoir partagé votre expérience positive de notre croisière aux îles Seychelles. Nous sommes ravis de savoir que vous avez apprécié notre organisation soignée dans le choix des îles et des activités. De plus, il est gratifiant de recevoir vos compliments concernant notre personnel à bord. Leur gentillesse, leur efficacité et leur attention sont au cœur de notre engagement envers nos passagers. Votre retour positif nous encourage à continuer à offrir des expériences exceptionnelles à bord de nos croisières. Nous sommes honorés d'avoir pu vous accueillir et espérons vous revoir bientôt pour une autre expérience mémorable.

“Our trip to French Polynesia (Tahiti, Bora Bora,....) was wonderful. I recommend Variety Cruises and this destination to everyone.”

Dear Jill, thank you for your kind words and recommendation; we are thrilled to hear that your trip to French Polynesia with Variety Cruises was a wonderful experience, and we wholeheartedly endorse this destination to all travelers.

“We have just completed 7 nights in the Society Islands Tahiti (June 2023). We had a fantastic time . Staff, food and cabins were all better then expected. Comfortable beds, very tasty food and excellent excursions to some awesome snorkelling and cultural destinations . We three Australians loved the laid back, friendly vibe on the yacht! Staff were awesome from the Captain to the galley staff. Very professional but also genuinely friendly and caring. A special mention for Kostas cruise manager, Elliot excursion coordinator and Dataram and his lovely female offsider in the dining room … all demonstrated great skills in service and were always happy to listen and respond to specific needs/ requests to improve our experiences.”

We are delighted to hear that you had a fantastic time during your 7-night cruise in Tahiti; your positive feedback regarding the staff, food, cabins, excursions, and the overall laid-back and friendly vibe on the boat is greatly appreciated, and we extend a special acknowledgment to Kostas, Elliott, Dataram, and his team for their exceptional service, attentiveness, and their ability to cater to your specific needs and requests, enhancing your overall experience on board.

“Good service and friendly staff”

Thank you so much Hakan! Sea you soon.

“Great service.”

Thank you Susan!

“We had a lot of trouble with the booking as the dates were messed up due to time/day/ international date line. This resulted in confusion/stress and accommodation changes. Not sure if this was through variety cruises or insight travel or my cruise. Once we got on board the ship:Great staff, great service- we had the best time! Everything ran smoothly, great tours, top class service; cleanliness…and the food was amazing. Would highly recommend!”

Dear Anastase, we are glad that once on board the ship you had a fantastic experience with great staff, service, tours, cleanliness, and amazing food. If you wish, we could investigate the booking issues you faced, and we appreciate your recommendation. You may always send us a detailed email at marketing@varietycruises.com

“Cruise,was fantastic, accommodation,before hand,not to be booked in ,was terrible....Especially,arriving at 11.30pm,after a long flight,with no accommodation”

Thank you so much Andrew!

“We cruised on board the Pan Orama II from Tahiti, around the Society Islands from June 2nd to 9th and would like to take this opportunity to pass on our thanks and appreciation to ALL of the crew and in particular to Sephora, who made it extra special by providing us with a wonderfully authentic Polynesian experience. We found Sephora to be extremely talented and knowledgeable, helpful and kind. Nothing was too much trouble for her and she was passionate about sharing her culture with us which was truly endearing. Thank you Sephora! And thank you to all of the crew for making this such a wonderful cruise that we will remember for many years to come! With our best wishes and kind regards to you all, Martin & Laura. 🙂”

On behalf of the entire crew, we would like to express our heartfelt gratitude for your kind words and appreciation for your cruise experience aboard the Panorama II, and we are especially grateful for Sephora's exceptional service and her dedication in providing you with an authentic Polynesian experience, as we strive to create unforgettable memories for our guests; thank you for choosing us, and we send our best wishes and kind regards to you, Martin and Laura! 😊

“I had an amazing eleven days on the Panarama II cruising around the Society and Tuamotu Islands, French Polynesia. The Staff was great and the food delicious. There were several activities to do on the islands, or just relax on deck or explore on your own. I'm already thinking about my next cruise with Variety Cruises.”

Variety Cruises 5 star review on 13th June 2023

Variety Cruises 5 star review on 13th June 2023

Variety Cruises 5 star review on 13th June 2023

Variety Cruises 5 star review on 13th June 2023

We are thrilled to hear that you had an amazing eleven days exploring the Society and Tuamotu Islands aboard the Panorama II in French Polynesia, with great staff, delicious food, a variety of activities, and the perfect balance of relaxation and exploration, and we look forward to welcoming you on your next cruise with Variety Cruises.

“Excellent cruise to the islands of French Polynesia. Being on a small boat gives everything a much more personal touch.”

Thank you John for your feedback, and we are thrilled to hear that you had an excellent cruise to the islands of French Polynesia, as the small boat experience provided a more personal touch to your journey.

“Our 24 person Greece tour was spoilt by many ( officer) crew members , all scruffily dressed, occupying two guest breakfast tables, and, often , alfresco tables, smoking, drinking, phoning. Worse, 2 Variety head office employees were also aboard, even having lunch tables moved outside, for their convenience. And turned up at the captains dinner, wearing jogging bottoms. All condoned by a useless captain, and ‘ hotel ‘ manager’. None of this nonsense on Seabourne, or the Royal Clipper. Totally unacceptable.”

Dear Dr and Mrs Young, We sincerely apologize for any negative experiences that you mentioned in your feedback. While it's important to note that the majority of the group had excellent reviews regarding the cruise experience, including the ship, the route, services, and the crew, we thank you for bringing this particular opinion to our attention. We value every comment we receive and take them into careful consideration for future improvements. It's possible that the Variety Cruises cruising concept appeals more to the casual, adventurous, and relaxed type of travelers, as we strive to create a unique and enjoyable experience for all our guests. However, we acknowledge the need to address and rectify any concerns or incidents that may arise, in order to maintain the high standards we aim to achieve. Once again, we apologize for any disappointment caused and assure you that we will continue working diligently to enhance our services based on valuable feedback from our guests. Sea you soon, Variety Cruises

“MY Pegasos Seychellen Rundreise. Einfach toll. Sehr guter Service auf dem Schiff. Alles topp! Sehr gutes Essen. Super Crew. Wir haben sehr viel gesehen von den verschiedenen Inseln und viel Gelegenheit zum Schwimmen und/oder Schnorcheln. Es war für uns eine perfekte Urlaubswoche.”

Vielen herzlichen Dank für Ihre freundlichen Worte! Wir hoffen, Sie bald wiederzusehen!

“Booked the Greece Cruise in September fully paid for. Called me while on way to Airport and cancelled cruise with no feasible options . A totally NIGHTMARE. Took 2 months to get refund. Horrible horrible customer service”

Dear Ms. Mayakis, we regret to inform you that upon thorough investigation, we have only been able to locate one booking under your name, which was in May 2022. However, if you are referring to a different booking, we kindly request you to reach out to us via email at marketing@varietycruises.com. Our dedicated team will be more than happy to assist you further. We sincerely apologize for any inconvenience caused by the delay in processing your refund. It is worth mentioning that refund processes can sometimes take longer, especially considering the involvement of banking procedures. Nonetheless, we assure you that we are actively working towards resolving this matter as swiftly as possible. We would be absolutely delighted to have the opportunity to welcome you on board any of our exceptional cruises. Our aim is to provide our valued guests with unforgettable experiences and create cherished memories. Please do not hesitate to contact us for any additional information or assistance you may require. Thank you for your understanding and patience.

“Not so happy! Had they not cancelled my cruise I would have been very happy. Six of us were cancelled without options 60 days from cruise date. Had to book on Norwegian to accommodate the dates we requested. No reason given for the cancellation. Very disappointed group, which I had recommended this cruise for. Not a very happy camper. No other offers extended from Variety.”

Dear Sherald Friend, your message is greatly appreciated. We would like to express our sincere desire to understand your feedback better. However, based on the content of your message, we are uncertain about your level of satisfaction. In order to fully address your concerns and gain a comprehensive understanding of your experience with Variety Cruises, we kindly request you to provide us with a detailed email at marketing@varietycruises.com. This will enable us to delve deeper into the matter and ensure that we address all your points effectively. At Variety Cruises, we place immense value on our guests' satisfaction, and we are dedicated to continuously improving our services. Your feedback is of utmost importance to us, as it allows us to enhance our offerings and ensure an exceptional experience for all our valued guests.

“The staff was very helpful nice and respectful..They are wonderful. The only issue was that it was extremely hot to eat in the open dining area every day. Although we did have a fantastic view..just very hot. Other than that everything was fantastic. I would book with them again.”

Dear Sonja, thank you! We are so grateful for your kind words. We really appreciate your feedback and will try to improve our guest experience based on your concern above. Sea you soon!

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Variety Cruises is rated 4.6 based on 248 reviews