Vapour Depot Reviews

Name: Vapour Depot
Address: 32C Metcalfe Road, Skippers Lane, ,, 32C Metcalfe Road, Skippers Lane, ,, Middlesbrough
Rating: 4.74

4.7 Rating 478 Reviews

94 %

of reviewers recommend Vapour Depot

4.7

Based on 478 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

01642049028

Email:

Sales@vapourdepot.com

Location:

32C Metcalfe Road, Skippers Lane, ,,
32C Metcalfe Road, Skippers Lane, ,
Middlesbrough
TS6 6PT

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Vapour Depot 5 star review on 3rd March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cracking service, I use vapour depot regularly.”

Helpful Report

Posted 2 years ago

“Nearly always use this company to buy my flavours from, prices are not bad and delivery is usually very prompt.”

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Posted 2 years ago

“Products are of great quality but shipping outside of GB is terrible. My order took 4 months to arrive in the Netherlands. Now i know that they can't help COVID and Brexit and the delays due to those circumstances but replying to every mail with "we can't help it, just wait" and not even replying to the final complaint at all is just plain rude. Ordered from the USA this time, took a month and shipping was cheaper. Not giving vapour depot another chance.”

Helpful Report

Posted 2 years ago

Hi Rene I’m sorry that you’ve had issues with how long your delivery has taken to arrive. I can see that the order was initially shipped on 12th August and arrived on 9th October for you due to the delays. I’ve spoken with the agent dealing with your support ticket and can see that they reached out to Royal Mail on several occasions to get a shipping update for you (and provided an update when Royal Mail had responded to us). The only information that we received back from Royal Mail is that it was in the destination country awaiting customs clearance for you. Checking the tracking information on the order, we can see that the customs delay was the case as this was indeed with Netherlands customs from 15th August until 8th October. I have checked in relation to a response on the final email and can see that we did fail to respond, which I apologise for. We’ve had some staff absences and it appears this support ticket wasn’t handed over correctly which we will implement a fix for going forward. We are dealing with longer international delivery times at the moment due to COVID and Brexit, however we are displaying warnings on our delivery information page and checkout page to advise delivery times may be significantly longer than expected. Once again we apologise that the order did not meet your expectations, Many thanks Stuart

Posted 2 years ago

“Mostly very good except coustom-handling.”

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Posted 2 years ago

“Spot on thanks”

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Posted 2 years ago

“Fast shipping, great service. Highly recommended!”

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Posted 2 years ago

“Good quality…. Shipping duration to much”

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Posted 2 years ago

“Great products and even better service - never go anywhere else everything you need in one place”

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Posted 2 years ago

“It would be better to put the photos of the rebottled products instead of the original bottle as it is misleading. I understand that you wrote down in the summary "Made in the USA & Rebottled by Vapour Depot in the UK." but it is just a thought It would be excellent to give information about the used dripper in your bottles for example " 20 drops = 1 ml" as such things vary from dripper to other :)”

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Posted 2 years ago

Hello Mohamed, Thank you for feedback, I will pass this to the web team to see if we can get some improvements put in place. Many thanks Stu

Posted 2 years ago

“Excellent, I've ordered a couple of times from vapour depot and each time received my order swiftly with all the items I ordered packaged well.”

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Posted 2 years ago

“Looking for sweetner free vape juice and found it with these guys, delivery’s with me in a couple of days, can’t fault them or there prices. Will only be using their mail order service from now on, can’t fault them at all.”

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Posted 2 years ago

“Fast service always delivered on time great value”

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Posted 2 years ago

“A fantastic selection of products at fair prices. No complaints whatsoever as delivery speed is consistent too”

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Posted 2 years ago

“I never received my products.”

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Posted 2 years ago

Hi there, Please accept our apologies that you did not receive you package, it appears to have been lost by Royal Mail. We provided a full refund for your order on the 28th of September, prior to the review being left. Thanks Stu

Posted 2 years ago