“Bought a geek vape, failed within 7 days, shop assistant verified. Was told they don't exchange without packaging. Went back and got the box out bin. Returned to be told I won't be served because he didn't like "how I was" asked him did I raise my voice have i sworn? No, It's because I said he needed training on consumer rights. He said "it's a private company, we don't need to follow consumer rights" wouldnt give me a complaints procedure he had the faulty goods and iv no refund. I have photo and recorded convo. Its outright theft. Email doesnt work on website. If your gonna open a shop on high street train your staff correctly. Legally all companies need to show a complaints procedure. Reported to trading standards”
“Great customer service. Fast delivery. Excellent products.
There is nothing I have found wrong with that company.
You collect reward points fast and can exchange them for store credit.”
“All round bad experience here. Customer service was awful and agent was dismissive and refused to accept any responsibility.. (I had to ring 4 times to get through / someone to answer).
Terrible service and will never return here..
Please avoid..”
