“DO NOT TRUST THIS COMPANY
I purchased a CCell M3 battery from Vapefiend which was faulty. I have been using M3s for a long time, always with the same cartridge.
Upon receiving the M3, I was shocked to find it didn't work, at all. I contacted Vapefiend who returned the item, but then contacted me saying they will not refund me as its now 'used' and 'packaging is damaged'
They sold me a faulty product and are unwillingly to help. May this be a warning to others - when an item is faulty good luck trying to get compensated.”
“Hi, I ordered a new cable, it was meant to be delivered Saturday, post office failed to deliver, rang the customer service line, they were so helpful and rang the post office for us about the lack of service, and the cable turned up 2 hours later. Thank you customer service for the help. I will be using this company again, not just because of this but the prices and the range of items available. Thank you”
“Refuse to accept a return for an induction heater which I used just once. The website proudly announce you can return items but what is the point if you can't try it not even once. when I bough my first 100 pound vape the provider sent me plently of stuff from free, this guys sent nothing after I made a 400 pound order, obviously I will back to the first provider going forward.”
“I ordered a vape for my friend, which turned out to be so good I ordered one for myself.
Unfortunately the second one arrived broken, however there were no quibbles over sending me a replacement.
I'm happy with my purchase.”
“Do not trust they write fake reviews when asked to deal with a warranty issue they blame you for problem. Better buying from manufacturer or use other vape shop. Stay clear.”
“Sent a faulty product, the next THREE replacements were also faulty. They couldn't reimburse me for the postage. Only offered 10% compensation on another item (all very expensive)”
