Vanquis Bank Ltd Reviews

Name: Vanquis Bank Ltd
Address: Vanquis Visa Card Customer Services PO Box 399, Chatham
Rating: 1.33

1.3 Rating 9 Reviews

11 %

of reviewers recommend Vanquis Bank Ltd

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About Vanquis Bank Ltd:

Vanquis Bank’s products serve customers ranging from those who have had credit problems in the past, to those completely new to credit, are self-employed or have a low income.
Our aim is to provide a range of credit cards that give them the options they deserve.

Phone:

0871 770 5555

Location:

Vanquis Visa Card Customer Services PO Box 399
Chatham
ME4 4WQ

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Anonymous

Anonymous // 01/01/2019

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“Company took my entire wage out my bank, promised to refund, but then said they can’t a week later. Agreed to partially refund after countless hours on phone. “Manager” agreed to refund £1500 but put £500 in my bank and added £1500 to my card. Hours on the phone later they admitted it was their fault and sent another £1000. When I paid balance to close card, they added another £1000 onto my card. Explained over and over that 500 +1000 doesn’t equal 1500 + 1000 and getting no where. Can’t get through to anyone that can fix it and the call backs never happen. Absolutely awful. They can’t even add up. And they’re not interested in dealing with complaints. Should be shut down”

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Posted 2 months ago

“Recently I have suffered identity theft with this bank. Someone opened credit card just with my name! It’s that easy to open it, yeah… It was more than 8 weeks ago, they said they closed that credit card, but they didn’t and now it ruined my credit score because of missed payments. And no one is willing to help me, customer service is so poor. Avoid this bank at any cost!”

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Posted 3 months ago

“Shocking I closed my account but had received money on to said account, £62 I called to ask for a refund and was put through so many hoops it was a joke, needed me to submit identification etc which I found odd they were able to give me a credit card but not my own money back without identification, did this and then called was told id get a call back, I asked to be called at a certain time due to work, literally called when I couldn’t answer, so again I call, I get someone else on the phone who says she’s now processed my refund i should have it latest by Friday, Friday here I call up to say not received and there is no record of this person speaking to me and worse she took my sort code and acc details, have raised a complaint this is seriously worrying, now with my passport, name address and sort code and account number all to get my own money back.. will await how this complaint goes but I have a fair idea nothing will be done but recording a complaint as taking this further.”

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Posted 4 months ago

“Absolut nightmare to deal with! The website is almost useless, and the so called "customer service" is pointless, they call you, but ring off after 1 or 2 rings, and when you do answer it, there's no-one there!!! DO NOT USE THIS COMPANY!!!!!!!!!!!”

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Posted 4 months ago

“I opened an account with vanquis, from the start they were terrible, my pin card & credit card came together. So anyone could have stole my identity. Then they wouldn’t let me sign into my account & said they would contact me, never did. They then sent me a letter with someone else’s name on it, I opened without checking the name. I saw they had sent their account to a debt company. Then a week later I got the exact same letter, saying they had sent my account to debt company for exactly same amount. I never even activated the card, so had never used it. It has took my credit score down. Made a complaint & got a letter, saying they wouldn’t do anything about it. Very dodgy company.”

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Posted 2 years ago

“Just closed my credit card with Vanquis and I’ve had to reinstate it as I had an overpayment they said the £3 balance in credit had been wiped off I asked when I will receive this their answer you won’t we can’t return under £5”

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Posted 4 years ago

“Least helpful company ive dealt with. Got myself into finacial difficulty and they refuse to help even put a payment plan in place.💁‍♀️”

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Posted 5 years ago

“Absolutely useless”

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Posted 6 years ago

“Very good customer service, and very helpful staff.”

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Posted 6 years ago

Vanquis Bank Ltd is rated 1.3 based on 9 reviews