Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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“VERY HELPFULL”

Helpful Report

(Taahir Fisher) - Posted 4 years ago

“Keep wanting to charge more price goes up every day”

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(Shaufwaan Slamdien) - Posted 4 years ago

“Very happy with service provided”

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(Ben Hollington) - Posted 4 years ago

“Anica was very good but the other customer service employees not so much”

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(Anica Mulder) - Posted 4 years ago

“Having come to your site from Compare the Market.com your web based quotation forms were reasonably straight forward, however they pulled across some inaccurate info from CTM.com. As the quote is for a van, it will travel ZERO private miles per annum, your forms only allowed for 200 miles per annum min which is odd. Once agreed I then went through the whole application again with your staff. The lady was very easy to deal with on the phone. Then you buried me in emails. The portal link was sent to me but the docs didn’t appear there. I used the on line chat to ask for them, no replies. I rang no one could help me. I chatted again, nothing. Again to be told to phone them and then to be told can take upto 4 hours for docs to appear. I phone again at 1830 hrs to be given my policy number. Today I receive an URGENT text telling me the policy is not Verified and the insurance will only last one day. I called to be told is ok and was a message to ignore. Please sort out the process of emails and the portal and avoid sending unnecessary URGENT texts. Hope this feedback is useful.”

Helpful Report

(Sevena Reynolds) - Posted 4 years ago

“Any company is only as good as its service, and Van Line Direct have done well on this occasion. The person I spoke to was very helpful and managed to get the premium down to a good price, and was friendly. The documents were emailed promptly and I'm a happy chappy.”

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(Ben Avenell) - Posted 4 years ago

“Did everything online but then had to repeat everything verbally...time wasting.”

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(Taahir Fisher) - Posted 4 years ago

“Lovely service”

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(Abongile Fana) - Posted 4 years ago

“Very informative advice about my options and cover.... easy to talk to”

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(Florence Dantjies) - Posted 4 years ago

“Excellent service by Troy Answered all my questions and just nice Thank you”

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(Troy Rook) - Posted 4 years ago

“The best company insurance!”

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(Anica Mulder) - Posted 4 years ago

“Great service, top price.”

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(Sadiqa Manan) - Posted 4 years ago

“Price was the best. Customer service very good everything explained well”

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(Sadiqa Manan) - Posted 4 years ago

“Sevena was very warm and welcoming to myself and explained everything in layman’s terms which really help and made me at ease as such I’ve gave her dates on public liability renewal and box van renewal dates , great service Kind regards David Reid”