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VanCompare Reviews

4.4 Rating 1,618 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

4.4

Based on 1,618 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

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Phone:

0333 200 1466

Email:

cs@vancompare.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking ,keep calling to ask where my insurance cover note is they keep passing me around yet still not received it ,completely messing me about ,stay clear”

Posted 2 years ago

“The guy was speaking in monotone all the way through. He kept asking me some questions 2 or 3 times and got annoyed when i did not know how many miles per year i did, as i've had the van 2yrs, which was mostly through a pandemic. He then gave me a quote, which i used my 7yrs no claim from my car, which was £450 +, where as my insurance quoted £467.04 which i only had 2yrs no claim on. Your company advertises that most people save about £114, than staying with their own insurance. I feel this is a rip off, especially that he asked what my insurance quoted for this year. He took all my details, including my email address, which i don't think you need unless i was to take up your offer of insurance.”

Posted 2 years ago

“Less like zero , rude consultants , poor service , lie about the valuation , when you pay full payment. Then call to you and inform about mistakes on web page and you need pay more or if you asking about a full refund , this Company deducted orginal payment by £25.00 as a service fee. ZERO COMPANY , NO TRUST. RUDE STAFF”

Posted 2 years ago

“Sokd my van 4 months ago and canceled my insurance and direct debit , be warned this company saved my full card details and withdrew £150 from my bank 4 months later even though the direct debit was canceled phoned bank and they told me theve took it through a card payment so theve saved all m card details even the 3 number pin on the back . Completely illegal and I will be taking it further”

Posted 2 years ago

“Rip off company. Avoid. I took out a policy, was uncomfortable with the customer service (their behaviour made me concerned it was a scam) so cancelled it within a hour. They ignored the cancellation, contacting me the next day to confirm the policy. When i explained I had cancelled it they advised a £25 fee for the privilege. Insisted it was in the terms and conditions I agreed to. When I asked where I could find a copy of them, they refused to provide and just kept repeating I had ticked a box on the application agreeing to them. Reporting to the FCA”

Posted 3 years ago

“Cancelled my insurance due to no driving licence number but let me open the policy and pay over 500 pound before cancelling my policy and putting me down as a cancelsasion”

Posted 3 years ago

“Dreadful company, customer service is shocking. All I wanted to do was change my address as moved house to a new build estate. They could not find the new address....really....after numerous calls & speaking to so many people they cancelled my policy which I was then charge for cancelling the policy. Shocking service. Everything else I had to change address on they all found the address.”

Posted 3 years ago

“Rip off company after purchasing insurance online and paying a deposit they hounded me with phone calls to confirm after I have already spoken to them they then inflated the original price I then informed them that did not want the policy that had not even started and ask for a refund they told me I can only have 20% of the deposit and will automatically cancel it no managers there To speak to only call centre staff would not refer anyone to this site”

Posted 3 years ago

“Don’t bother, after refusing to insure me as I live in a mobile home which has its own address ( and has had for 15 yrs) it’s the van they insure not the property, then I made a mistake on no claims bonus so they doubled my premium. I paid policy in full and when I cancelled after 4 weeks got back less than half my money. Don’t ever pay in full for a policy, pay monthly cause if you need to cancel you won’t be stitched up.”

Posted 3 years ago

“I used van compare for 3 months when I exited the contract after selling my van they charged me double what the policy was worth, I have requested an itemized breakdown of why there are extra fees and they refused, When I explain the mathematical amount for 3 months plus cancelation fee is less than theyre charge they just read a script and do not supply information requested, from experience I would say they rip people off and hide behind legal terminology. AVOID THEM”

Posted 3 years ago

“All they do is bombard you with calls you speak to them they say okay blah blah then you get another 2 different numbers calling you all from same people had to block 4 different number in total do not put your number its non stop calling alllllllll day its ridiculous”

Posted 3 years ago

“Van broke down engine blow up so canceled pokicy and was charged £190 to get out of policy which they took £100 out of my account with out my permission make sure you read the fine print in these time fucked me”

Posted 3 years ago

“Dreadful. I bought a policy today and wanted to cancel, after they increased the premium by £300. My instruction to cancel was 20 minutes after the deposit was paid. They flout the cooling off period as stated in the Consumer Act and charge you £25.00, should you wish to cancel. I have had no written confirmation from them regarding this policy, nor anything regarding my instruction to cancel. I do not even have a policy number, but they have my deposit of £ 159. Reported to the financial ombudsman.”

Posted 3 years ago

“Stay clear of this cowboy firm. They wanted an extra £10 a month just so i can comute to work in my van, eventhough i already told them it was to comute in. Then they tried billing me £75 cancellation fee when the policy was only 12hours old. Had to pay £32 in the end. Bunch of jokers.”

Posted 3 years ago

“Worst company ever they never call you back and they hang up on you”

Posted 3 years ago

“Very bad service and communication! Waste my time!”

Posted 3 years ago

“Typed all my details into the website, got an instant phone call saying they can do it cheaper than the website. Transferred me to another company which I had never heard of who then asked for ALL of my details. Firstly, I did not give you permission to call me (I stated email only on the contact info) and whats the point of giving all my details if you ignore them and pass me round to someone else. No thanks.”

Posted 3 years ago

“My wife took out insurance with these cowboys paid in full then she got a text asking for an extra £80 because she had an accident even though it was a no fault claim because of a rear shunt. When she phoned to cancel insurance they charged a cancellation fee of £25 she had the insurance for 3 days Please read I am a genuine person and don’t like being ripped off Don’t get insurance through this company”

Posted 3 years ago

“Extremely bad got commercial policy with them.At the beginning they tell you anything but to catch you. For example on 1st day I started the policy I was told I got 30 days of commercial purpose to travel abroad and only now they turned around saying nope is for social purposes. Trying to solve the matter?! Forget about I lost the wish to live they transfer you from one to another and some of them shut the phone on your face. Think twice before even thinking of using them”

Posted 3 years ago

“bad bad bad don't be fooled, they extort administation fees for just communicating with them”

Posted 3 years ago

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VanCompare is rated 4.4 based on 1,618 reviews