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VanCompare Reviews

4.4 Rating 1,618 Reviews

87 %

of reviewers recommend VanCompare

Company Reviews

4.4

Based on 1,618 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About VanCompare:

VanCompare.com has teamed up with UK Broker ‘Business Insurance Solutions Ltdʼ (BIS), trading as ‘VanCompare Directʼ, to provide van insurance quotes from 20+ UK Commercial Vehicle Insurance Companies. BIS is one of the UK's leading Van Insurance brokers with over 120,000 van insurance customers.

Visit Website

Phone:

0333 200 1466

Email:

cs@vancompare.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased to stay with current insurance provider this site offered van insurance more that £400 more than my renewal quote from current insurance company Swindon What a ripoff”

Posted 2 years ago

“Would not recommend this company to anyone impossible to get through to customer service all you get is put on hold for a very long time and then get cut off. Had an issue with my cracked windscreen and no one new who to put me through to the right people. Will be taken my business elsewhere.”

Posted 2 years ago

“Awful company. Sold my van 3 weeks into a 12 month policy and expected a cancellation fee but what they took was pure theft. I paid £237 for my 12 month policy and received just £93 back after just 3 weeks with them.”

Posted 2 years ago

“Customer service is near impossible to contact, 100x easier to make a doctor's appointment and that's saying something, if you do get through and they don't cut you off they are very rude and extremely unhelpful and literally read their clause off a bit of paper in front of them might as well talk to a brick wall it be be less frustrating and a better experience. Do yourself a favour don't use these Muppets”

Posted 2 years ago

“I don’t normally leave reviews online but under these circumstances I feel obliged to warn others of the incompetence of Van Compare, their underhand costs incurred and their non-existent customer service. It is impossible to talk to anyone unless they are selling something, they initially contacted me within minutes of doing an insurance quote online (which was initially very competitive), so I paid £190.76. When I realised there was an error on the policy I tried phoning to amend the error, I soon realised it is virtually impossible to talk to someone, when I did get through the cost of updating the error was going to cost an additional £56.66. I was personally rather frustrated with them after being past from pillar to post and spoken to very rudely by one particular staff member, so cancelled the policy that had run for 17 hour, costing me £108 in cancellation fees of different types leaving me with an £82.76 refund. I class todays experience as a total wast of my time and money. I dread to think what it would be like to have the misfortune to have to claim with this company.”

Posted 2 years ago

“Sold a policy and told for the first time ever I had to pay by direct debit because it was cheaper! In this case the policy was £372 I was told if I paid upfront it would be £460 so proceeded with direct debit option. When the paperwork came through there is a 20% interest payment on the direct debit making the policy £468.98. Not happy with the mis selling. To make matter worse, trying to contact this company to cancel the policy without downloading their app is impossible 5 attempts so far. What waste of time this company is.”

Posted 2 years ago

“Do not use this company ,they move the goalposts to extract more money from you. Avoid vanlinedirect like the plague,they are useless”

Posted 2 years ago

“Wouldn't touch with a barge pole took £12.70 then added another 1200 pounds to quote then said I couldn't have 12.70 back rip off company.”

Posted 2 years ago

“Avoid like the plague!! Nothing short of harassment. I completed 1 quote and got 10 calls within 30 minutes. Repeatedly asked to remove details from the database. I will never do business with a company like this!!”

Posted 2 years ago

“STAY AWAY FROM THIS COMPARISON SITE LIKE THE PLAGUE! Constant phone calls, won't delete your number and they literally put the phone down on you and call back every 15 minutes. Had to threaten with legally action to get them to leave me alone. Out to rip people's eyes out, unprofessional and arrogant beyond believe. Literally the worst company on earth. Save yourself the hassle. Don't even go on the site”

Posted 2 years ago

“I wouldn’t use this company ever again.They rip you off.I cancel the insurance for my van 2 days before the end of the policy because of a purchase of a new van and they charge me 187 pounds for 2 days.They didn’t send me a bill and past the bill to debt collectors without me knowing.Bad company”

Posted 2 years ago

“If I could give 0 stars I would, have had nothing but hassle from vanline direct, harrasment, calling me every day demanding money. Sort that out then call again wanting more money, sorted that then rang again wanting even more, each time threatening to cancell my policy, I have contact the underwriter, the finance provider and the ombudsman”

Posted 2 years ago

“Something needs to be done with this company, Watchdog!”

Posted 2 years ago

“DON'T even think about it! - they are dodgy! I completed an application yesterday and today re-completed the details on the phone to reconfirm everything and my premium magically increased from £250 - £377! - and because I refused to pay the hike and cancelled the insurance they stated they'd be charging me £25 admin fee (its in their terms and conditions apparently) - however my insurance hasn't even started with them so I'm not sure how that works - but I'll find out from the UK insurance ombudsman as it seems a twist to me.. - they remind me of the bad old days of 'insurance' conmen..”

Posted 2 years ago

“Customer service is shocking. Im not sure if they're just untrained or what. Ive been dealing with issues for some time with this company. Today ive been on 3 hours whilst meant to be at work. They will call you back but staying connected to a member of staff without being cut off and transfered to another automated call queue is difficult. Dont waste your time theyre cheap for a reason”

Posted 2 years ago

“very bad service call line is constantly on hold not good experience at all. bad bad bad!”

Posted 2 years ago

“Got online quote £100-400 more expensive than my renewal but the main problem was the five cold calls and counting within 20 minutes of completing the form!”

Posted 2 years ago

“Do not use. I was guaranteed a good price. Rang up to added ncb to my policy and my policy went up nearly £100. But now I'm stuck for the year. Won't use them again or recommend them. Sharks. I'll be very surprised if I even get my ncb back at the end of the policy.”

Posted 2 years ago

“Dont bother, will give you a good quote and then you have to ring the broker and be told they cant do it at that price, wasted 4 hours on this pile of tat only to go on comparethemarket and got it done and dusted within 25 mins, total messers. I would put 0 if possible.”

Posted 2 years ago

“South african rip-off merchants. Take £4 off you and then say you have to phone to confirm, then you find out you can't have the low price quote but only the £800 most expensive quote of all the quoted prices. So I say forget it but then I'm told I lose the £4. Do that 100 times a night, not a bad little earner!”

Posted 2 years ago

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VanCompare is rated 4.4 based on 1,618 reviews