Van Demon Reviews

Name: Van Demon
Address: Apollo Park, University Way, Crewe, Crewe
Rating: 4.57

4.6 Rating 540 Reviews

91 %

of reviewers recommend Van Demon

Company Reviews

Metrics

Info

4.6

Based on 540 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01270 667423

Location:

Apollo Park, University Way, Crewe
Crewe
CW1 4NA

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Van Demon 5 star review on 26th August 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered seat covers, arrived earlier than said, excellent product and service. Would recommend! Paul”

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Posted 3 years ago

“Unsure why the last review mentions poor telephone service. I contacted this morning. Call answered immediately and I spoke to a very caring employee who went out of her to answer my queri vgave me the right information and reassured me about the correct product for my van. Full marks.”

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Posted 3 years ago

“What a joke..Their telephone system tells you that your call is important. Ring them at 2am and keeps saying this until after 10 minutes of wasted time it goes to answer and you can leave a message. Three times in office hours it does this and after 2 weeks no one has called me back. They took my money and sent me order with missing parts. Vee dubs sent stuff in two days and answer their phones”

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Posted 3 years ago

“Excellent product. Fast delivery”

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Posted 3 years ago

“Excellent for the price, fast delivery”

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Posted 3 years ago

“Excellent customer service. Orderd some van seat covers and floor matts for my 2015 transit connect which fitted perfectly. Ordered monday and they came by Saturday.”

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Posted 3 years ago

“Ordered van seat covers on Tuesday, arrived on Friday to north of Scotland. Covers fitted perfectly and appear to be very good quality. Worth the price in my opinion.”

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Posted 3 years ago

“Poor service, delayed responses and took an order for an item that is out of stock. Poor descriptions of items too.”

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Posted 3 years ago

“Poor customer service! Brought a bonnet deflector for my L200. After a few days I got round to fitting it only to find one of the mounting clips was missing! Emailed and was assured that they would post me a new clip, after a week still no clip, emailed again, they apologised and said they would send another. 7 weeks later still no clip and they have stopped responding to emails. Think before you buy anything from this shoddy company!”

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Posted 3 years ago

“Just taken delivery of premier van carpets costing £29-99 , which in my opinion are so overpriced, the drivers carpet doesn't even have a reinforced heel pad .I cannot envisage this product getting through one winter,so will in future buy more carefully, but not with van demon....”

Helpful Report

Posted 3 years ago

“SHOCKING poor quality of service!! I paid for my order almost 2 weeks ago as it states 1-2 day delivery and only one part of 4 has been delivered. I've emailed on a number of occasions and they replied they will look into it with no further outcome. They won't answer phone calls and requested them to call me, with no call back. So I've had to go to the Rhino products themselves for assistance with this order. Be warned and expect no customer service if you place an order!”

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Posted 3 years ago

“Bought a supposedly tailored rubber front floor mat for my work van delivery was spot on but definitely not tailored for my van doesn't fit very well at all curls up the seat legs and doesn't cover all the floor and also rubs on the steering column so definitely wish I had bought the cheaper ones off ebay”

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Posted 3 years ago

“Hi I ordered windows for my fiat ducato, after i put in my credit card details a message came up saying, the following errors occurred, your payment details were not verified, I then tried again and got the same message. When I checked my Internet banking Van Demon had infact charged me twice, there phone lines are down and they are not responding to emails and my bank account is cleaned out.”

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Posted 3 years ago

“Shocking! I've made order, have been charged but never received order confirmation, no mention actual delivery. Sent 3 emails and never heard back, phone lines are suspended too. I understand it's coronavirus lockdown but they should stop taking orders!”

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Posted 4 years ago

“Despite numerous attempts to call, e-mail and use the contact form on the website to report my faulty item and request a refund, I have not yet had a response”

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Posted 4 years ago

Hi Nathan, thank you for your review. I'm really sorry that you are yet to receive a response. I have passed this onto our Customer Services team who should be in touch shortly. Thanks, Van Demon.

Posted 4 years ago

“Good product for the money... delivered promptly, all good.”

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Posted 4 years ago

Hey! Thanks for leaving us a 5* review, we really appreciate your feedback! We're sure your van looks great with its new additions! Thanks, Van Demon

Posted 4 years ago

“Utter bunch of Scheisters as far as I am concerned. If you have problems with deliveries or products beware. You won't get a full refund, just what they think they can get away with! Don't buy their double window fitting kits either - they massively overcharge for the fittings kit which they advertise as "included" with the window kit. If your window is damaged and you report back to them, you will be expected to pay for the fixings kit you didn't use, and you may have to wait for 3 weeks to get a replacement window!! Avoid like the plague!”

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Posted 4 years ago

“Absolutely terrible. Rang Wednesday asking for delivery on Friday. Told can't do that ring back Thursday. I ordered anyway arranging someone to be in. I received a fixing kit without the roof bars or ladder roller. 3 phone calls Thursday. Never replied as promised. Also answer phone message Wednesday. No reply. Eventually I got someone they blame rhino??? Delivery will be today Friday. Again no show won't answer their phones. I think these are total scam artists. Will be getting refund Monday.”

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Posted 5 years ago

“utterly appalled at the lack if communication made a purchase online with 2 hours left on the company's timer for next day delivery it didn't turn up rang them today 2 days after ordering to find out they hadn't even got it in stock but only to find this out after I'd contacted them will not be ordering from them again”

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Posted 5 years ago

“Poor communication and delivery. Quick to take payment but not so fast to send goods.”

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Posted 5 years ago

Hi Mick, I am sorry that you have experienced trouble with your order, this is not what we expect and I can only apologise. We are glad that you have now received your order and we are sorry for any inconvenience that this caused you. Kind Regards, Van Demon.

Posted 5 years ago

Van Demon is rated 4.6 based on 540 reviews