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IronmasterUK Reviews

4.9 Rating 121 Reviews

98 %

of reviewers recommend IronmasterUK

Company Reviews

4.9

Based on 121 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

About IronmasterUK:

Ironmaster home strength training equipment was originally made available in the UK by Valley Fitness Ltd in 2008. We became IronmasterUK in 2017 after 9 years supplying thousands of Ironmaster home gyms, providing epic customer service and helping our customers avoid the headaches of training in commercial gyms.

Visit Website

Phone:

020 77 88 77 10

Email:

info@ironmaster.co.uk

Location:

17A Ivel Road Shefford Bedfordshire SG17 5LB
Shefford
SG17 5LB

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IronmasterUK 5 star review on 20th April 2021

IronmasterUK 5 star review on 6th April 2020

IronmasterUK 5 star review on 13th April 2017

IronmasterUK 5 star review on 13th April 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If Carlsberg made customer service, they’d do it this way! I had a little issue with my order that was dealt with perfectly. It was an issue that was out of Valley Fitness’s control, but they fixed it quickly and kept me up to date via email and a phone call. I can highly recommend the company and the equipment.”

If Carlsberg made customers... Thank you for understanding and for taking the time to leave a review.

“Fantastic products - a large part of my home gym is now built around the bench and the add-ons that I have now bought. Very good service and very fast delivery. Highly recommended.”

Thank you for leaving a review Steve. We hope you're getting on well with your equipment. If we can help in any way then please get in touch.

“I was probably a pain ringing and emailing Valley Fitness with questions! But they were very helpful and I ended up buying most of my home gym from them. Highly recommended! I have now built my dream gym in my garage. A++”

You were far from being a pain Simon! We're glad to have helped you build your dream garage gym and thank you for taking the time to leave a review.

“I was a little worried that they don’t have a showroom. I wanted to try out the gear before I forked out the cash. Valley Fitness explained on the phone that they closed their showroom when they moved to larger premises, they have 90 day returns and only one person since the opened has returned a product. Now I have the kit I know why they don’t get returns. Awesome! The guys here are very helpful and the Ironmaster equipment is top quality.”

Thank you for the review Charlie. We're glad you like the equipment and found us helpful. We try to be as helpful as we can. Thanks again.

“Love the equipment and Valley Fitness are a great example of a company that looks after customers. I really suggest getting your home gym from these guys. Any questions get answered quickly and delivery is fast. Lastly, just to brag, my gym is looking AWESOME!”

Thanks for submitting a review and sending us a photo of your home gym. It really does look awesome and we love seeing Ironmaster home gyms!

“Excellent service and I highly recommend Valley Fitness. They went above and beyond changing an order for me and I still got the Super Bench and attachments quickly. I’ll be back for the adjustable dumbbells soon!”

No worries at all for changing your order Adrian. We were glad to help and we're here if you have any questions about the adjustable dumbbells. Thank you for leaving this review and we hope your training is going well.

“Excellent customer service and a fantastic product. A big thanks to James for answering all my questions.”

I'm glad you're happy with everything Jason and you're welcome for the assistance. Thank you for taking the time to leave a review. Please let me know if I can help in any other way. James

“My limited experience so far has been good and I would/will buy from Valley Fitness again.”

Thank you for leaving a review Josh, it really helps us and our customers. If you need any help before your next purchase then please get in touch. Thanks again.

“If you're in Ireland or the U.K. and looking to buy any Ironmaster products (which are amazing), then Valley Fitness can't be beaten. Always receive world-class service from these guys! - Tiarnán.”

It's great to hear that our service is top notch - we're aiming to be the best :-) Many thanks for submitting a review - it really helps us and our customers.

“I was a little worried that they don’t have a showroom. I wanted to try out the gear before I forked out the cash. Valley Fitness explained on the phone that they closed their showroom when they moved to larger premises, they have 90 day returns and only one person since the opened has returned a product. Now I have the kit I know why they don’t get returns. Awesome! The guys here are very helpful and the Ironmaster equipment is top quality.”

Thank you for the review Charlie. We're glad you like the equipment and found us helpful. We try to be as helpful as we can. Thanks again.

“Happy with the Dumbbells, a good investment”

That's what we like to hear and we hope you continue to enjoy the adjustable dumbbells. Thank you for leaving a review.

“Excellent service and great quality products . Will be buying extra attachments for my superbench in the future.”

Glad to hear you were happy with our service and the quality of the equipment. Thank you for the review Robert and please let us know if you have any questions about the Super Bench attachments.

“Quality products and excellent customer service. Very impressed.”

We aim to impress with our customer service and with the quality of the equipment, so thank you very much for this review.

“I was a little worried that they don’t have a showroom. I wanted to try out the gear before I forked out the cash. Valley Fitness explained on the phone that they closed their showroom when they moved to larger premises, they have 90 day returns and only one person since the opened has returned a product. Now I have the kit I know why they don’t get returns. Awesome! The guys here are very helpful and the Ironmaster equipment is top quality.”

Thank you for the review Charlie. We're glad you like the equipment and found us helpful. We try to be as helpful as we can. Thanks again.

“Fantastic service, James was happy to allow me to collect early in the morning so as to avoid missing a days work, which is rare to see... Great products, and a great company/guy to deal with.”

Thanks for taking the time to submit a review Daniel and you're welcome for the early visit. Hopefully it helped and you didn't get stuck in traffic!

“I was a little worried that they don’t have a showroom. I wanted to try out the gear before I forked out the cash. Valley Fitness explained on the phone that they closed their showroom when they moved to larger premises, they have 90 day returns and only one person since the opened has returned a product. Now I have the kit I know why they don’t get returns. Awesome! The guys here are very helpful and the Ironmaster equipment is top quality.”

Thank you for the review Charlie. We're glad you like the equipment and found us helpful. We try to be as helpful as we can. Thanks again.

“I’ve placed 3 orders with Valley Fitness over the last couple of years and each have gone well. I received 2 of the 3 orders within 2 days and was given an hour time slot for delivery on the morning of the delivery day. The customer service team were particularly helpful with my last order as I didn’t know what bench attachment to go for next.”

Hi Tom, thank you for the review. We look forward to hearing from you soon before you purchase more attachments.

“I’ve placed 3 orders with Valley Fitness over the last couple of years and each have gone well. I received 2 of the 3 orders within 2 days and was given an hour time slot for delivery on the morning of the delivery day. The customer service team were particularly helpful with my last order as I didn’t know what bench attachment to go for next.”

Hi Tom, thank you for the review. We look forward to hearing from you soon before you purchase more attachments.

“Delivery was next day and trackable to the hour, the packaging was bomb proof and the equipment is excellent. Spot on!”

Thanks for the review Ben and appreciating the packaging - Ironmaster are proud of the strength of the packaging. We also try to make the delivery process as simple as possible.

“Product quality (adjustable dumbbell set) is second to none. I know they are a little expensive but boy was I happy when I got them. Simply awesome and such a space saver. Valley fitness were a pleasure to deal with, although it would have been nice to have been informed that my item was out of stock and delayed without me having to chase it up, but was politely offered a full refund if I preferred not to wait. That's pretty good service. Once in stock they were delivered promptly and they rock! To be honest it was the LIFETIME warranty that swayed me. Love the dumbbells, love the warranty, very happy with Valley Fitness service. No hesitation in buying from Valley again.”

Thank you for the review Simon and apologies again for the slight delay. Sales after BodyPower caught us a little by surprise and left us out of stock for a couple of days around the end of the month. Great to hear you're getting on well with the equipment and please let us know if we can help in the future.

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IronmasterUK is rated 4.9 based on 121 reviews