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Domestix Reviews

4.4 Rating 453 Reviews

85 %

of reviewers recommend Domestix

Company Reviews

4.4

Based on 453 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Domestix:

Appliance repair and protect

Visit Website

Phone:

02080498249

Email:

hello@domestix.co.uk

Location:

158 Moulsham Street
Chelmsford
CM2 0LD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely poor service. Engineer came. took almost 2 hours, didn't correctly identify the fault. I asked another company to come the next day as machine was still broken. The other engineer identified problem in less then 10 minutes (broken back bearing on machine drum, fluid leaking all down back of machine and floor). Asked for a Domestix for a refund. A month later got a call for domestix to say they won't give a refund as the money I paid was for a 'call out fee' not to identify/fix the problem. Don't use this company.”

“I was happy at first because they sent a repair man round the same day, the repair man told me I would be called the next day with a time for the repair man to return the the day after to come and fix my washing machine. They didn't call, son I called them and they said the part had not come in and it should be in the next day. It wasn't they didn't call I had to chase them every day and they kept saying the same thing every time I called. It is now Monday a whole week later and the have not even bothered to find out why the part had not arrived. I have paid them already. I am not impressed with their customer services. I will not be recommending them at all. And still waiting.”

“Jake at domestix was great had dame day repair which was speedy and got fixed within half hour defo recommend domestix great service 👍”

“The first engineer diagnosed a problem, the second engineer wasn’t given the correct information, the third engineer brought the wrong part and the fourth engineer found out the machine couldn’t be repaired. Bad job all round”

“Explained issue regarding washing machine and was quoted £78 for call out and repair (rubber lining in drum). Upon 3 min inspection I was informed that the washing machine would cost £500 to repair with no guarantee this could result in full working order. Then was told to pay £78!!! For what?? No parts were used and service so how can this cost be applied. I am furious and feel like I have been scammed. Website states free call out service. Very poor service avoid as I certainly wouldn’t use company again. Feel like I have thrown £78 of my hard earned money down the drain!!”

“Jake was very efficient and friendly. My dyson is like new now. I joined their white goods cover too as reasonably priced. Very impressed with the service. Thank you!”

“I had a great service from the engineer Tom. He fitted a new pcb for my washing machine, and was very quick and efficient. I would highly recommend.”

“Great service all round, easy booking process and the technician Ricky was very pleasant and efficient”

“Very impressed with jake, 10/10 service. A credit to the company”

“Amazing service, came out next day and repaired my washing machine same day! Joined to the cover plan.”

“Wrong diagnosis leading to increased cost cancelled appointments told 15 mins before engineer was supposed to turn up he wasn’t coming would not recommend or use this company again”

“Was told reconditioned DYSON would b with us in 7-10 days or less actually took just over four weeks ! Arrived with a part missing driver took pic n said the part would b with us the next day !! Still no sign and that was over a week ago”

“Very good service on our Dyson vac. Friendly service engineer Mike also gave clear instruction on operation and maintenance on an additional recon vac we purchased. Prices reasonable. Prompt service. Would recommend.”

“Snaps on the containers eventually break. Containers aren't cheap and the company doesn't have replacement parts available so I will look elsewhere for container purchases.”

“Always such friendly and knowledgeable guys that come out! Been on their service plan for years now and even got me a great reconditioned vac when I found mine was getting too heavy for me.”

“Not worth the money. I have had a service contract with this company for about 3 years. Each time my service is due they have a reason to cancel. No engineer/ traffic. Always a feeble excuse to not honour their side of the contract. Don't touch this company with a bargepole.”

“Called to book a service for my hoover. James deal with the call poorly. I explained I am first time customer that offers £15 discount on the google site. He claimed he knew nothing about this. Despite representing the company. He also not able to google the company site where saying this. Also James offered me the earliest appointment for the 30th October. On line it stated 23rd September again James acted he knew nothing about this. My first introduction to this company does not install any confident”

“Good efficient service. Thank you.”

“Excellent service”

“The engineer was excellent at his job and fixed both machines quickly and effectively”

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Domestix is rated 4.4 based on 453 reviews