USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,486 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,486 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery amazing service👍”

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Posted 2 years ago

“Products were great, tasty too collect very quickly. My only issue is it said I'd get a £5 voucher if I collected from store and when I was collecting I was told they were no longer offering that. If I had known when ordering I would have had the delivery to my home.”

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Posted 2 years ago

“Continuous problems!! And still have not received refund 4/5 weeks later, after several emails sent and no apologies whatsoever!!!!”

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Posted 2 years ago

“Great clothes.”

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Posted 2 years ago

“Good service. Thank you”

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Posted 2 years ago

“Hi I ordered a Paul and shark t shirt it had the alarm stuck on it, I had to take it to a local store to be removed. Ordered Armani t shirt in a large size, was invoiced as large the tag was also large but the t shirt was xl. Other items were perfect.”

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Posted 2 years ago

“Poor customer service.”

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Posted 2 years ago

“Order still not here over a week after ordering.”

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Posted 2 years ago

“Easy to order, good communication about dispatch and arrival of items, arrived quicker than expected. Very happy.”

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Posted 2 years ago

“Delivery has been super speedy and well packed. Good selection of stock and sale prices are reasonable. My new place to go for clothes.”

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Posted 2 years ago

“Took a few more days to arrive compared to other online shops Jacket was great and fits my daughter a treat”

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Posted 2 years ago

“Paid for next day took over a week. Emailed customer service got no reply. Very bad customer service no telephone number in sight”

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Posted 2 years ago

“Excellent delivery really pleased with the service from USC”

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Posted 2 years ago

“Usually very good service. Missing one item this time. Dealt with by Olivia, very helpful and problem sorted very quickly.”

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Posted 2 years ago

“Had to speak to someone in customer services for clarification on delivery date and possible to change, i was not happy with tone used and found the person to realy not care off my concern and sarcastic this just spoiled the whole experience for me. you spend so much money and get treated horrible.”

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Posted 2 years ago

“Excellent service, super fast delivery time 👍”

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Posted 2 years ago

“Don't ever shop here, they dont respond to your emails or take days to, didnt get full refund. WORST customer service.”

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Posted 2 years ago

“I ordered my partner 2 pairs of jeans to try on, as I also did from another shop to see which he preferred and to prevent taking our new born son to shops unnecessarily. Unfortnatley Neither were suitable so I had to return them. I was so shocked that the returns were at the customers expense. It cost just under 8 pound. Think this is terrible customer service and will deffinelty put me off ordering in the future.”

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Posted 2 years ago

“The jeans I ordered looked nothing like the picture, I don't think that I should have to pay for delivery and return due to the picture nothing like what I received. I spent £10 on postage with nothing to show for it. I have shopped online many times before I've not experienced this before I will not be ordering anything else as I think its wrong”

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Posted 2 years ago

“Shoes were OK, but tbh a bit big. In normal circumstances I'd return, but had to pay the postage myself after already paying £5 for initial postage. In my opinion the need to take a leaf out of some superior companies books and provide free postage. As I won't be buying anything else....when it costs me over £10 to try something on.”

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Posted 2 years ago

USC is rated 3.6 based on 37,486 reviews