Urban Online Apparel Insights

Urban Online Apparel have a Customer Happiness Grade of C-. Customers are happy with their delivery and customer service but are unhappy with their refunds.


Happiness Grade
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Delivery - Average

Industry Average

Refunds - Difficult

Industry Average
" Ordered 2 Nike windbreak coats, money was taken from my bank account over a month ago but not received any coats or correspondence to my emails/messages, I paid by visa debit card so have been able to get a refund via my bank, avoid this company at all costs, they are scammers, they'll take your money but you won't receive the item you've paid for! "
- Anonymous
" Ordered the Nike wind breaker jacket over a month ago paid for tracked delivery and still not received anything. Cannot contact them. Tried email and phone. Please avoid it’s a scam. I didn’t get a refund or the jacket. "
- Chelsea
" And now after one month and half i didn't receive my items or any refund. "
- Guenfoudi Mustapha

Customer Service - Average

Industry Average

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Alice, Customer Support