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Urban Village Reviews

4.9 Rating 207 Reviews

100 %

of reviewers recommend Urban Village

Company Reviews

4.9

Based on 207 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Urban Village :

Sales, lettings and property management. Maximising results for our customers, with our utmost care and attention to detail.

Visit Website

Phone:

020 3519 9121

Email:

info@urbanvillagehomes.com

Location:

121 Denmark Hill
LONDON
SE5 8EN

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Urban Village 5 star review on 24th November 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“UV let two properties for us, and have done for some years now. Their communication is brilliant making the letting processes run smoothly, calmly, very thoroughly, and with good humour! Thank you Sara, Teresa, Natalie and Suzanne for your professionalism.”

Helpful Report

“Excellent”

“Urban Village Camberwell were excellent from start to finish. When I left London they let my property for over 2 years and then went on to sell it for me in March 2024. Natalie was professional, prompt, with excellent communication and I loved that she was so genuine. I really felt like I could trust her and the team, which made a real difference to my experience. Thankyou so much for your hard work on my behalf! I would highly recommended Urban Village for renting, buying and selling. 5 stars 🌟”

“Urban Village were very easy to work with as a buyer. Natalie was extremely personable and professional and was happy to help whenever needed. Communication was always prompt and they mediated transparently between me and the sellers.”

“Urban Village helped us sell our flat in early 2024 and everyone we had dealings with was extremely helpful, going above and beyond to smooth the way for the sale and all the practicalities that went with it. Estate agents don't always have the best reputation but the Urban Village team are professional, well organised, honest and pleasant to deal with. A real find!”

“Urban Village looked after my lettings for nearly 2 years as well as my sale. They were great with both of these, finding tenants quickly for the lettings and a buyer quickly for the sale. They were really responsive and nice to deal with. They went the extra mile with my sale to help me organise moving things out too. Would highly recommend!”

“The lovely team at Urban Village were always available and any minor problems were immediately resolved - I didn’t have any major ones! I was very happy with my part-furnished flat while I was searching for a permanent home of my own. I can recommend Urban Village whole-heartedly to any prospective tenant.”

“Urban village are a great local estate agent with a really human and personable approach. They are all very lovely people to deal with & always deal with queries quickly and professionally - can’t recommend using them more highly!”

“Urban Village have been letting and managing my property for almost 10 years. I chose Suzanne because she was running a local, independent business and she developed a great report with me from the word go. Her service was professional, bespoke and I have always felt confident that my property is in good hands. Her business has grown over the years. The new staff that I've worked with have been equally professional and friendly. The team have been excellent at finding great new tenants when a tenancy has changed and they manage any issues with the flat quickly and cost effectively.”

“Very professional, knowledgeable, polite, helpful. Went that extra mile. Highly recommended. Thank you.”

“Natalie and Teresa at Urban Village have been absolutely brilliant throughout the process. It has felt stress free and easy and really personable. Finding somewhere to live has always felt very stressful and overwhelming to me, but Urban Village have made it feel easy. Thank you!”

“I went to Urban Village after delays in selling my house with another agent. With Urban village the house was priced well and sold quickly, enabling me to move forward with relocating. Natalie kept me informed through the process and it was all very easy with them.”

“The team at Urban Village was a great help to us prior to moving-in and throughout our tenancy. Always responsive and available!”

“Urban Village managed our Let Only contract extremely well. They were always profesional and efficient, and communicated promptly and clearly. They were approachable and available to answer all our questions. Thank you UV for quickly providing us with four excellent tenants”

“We've been letting our property through UrbanVillage for just over 2 years and have been thrilled with the level of care and attention. Keep it up!”

“UV let two properties for us, and have done for some years now. Their communication is brilliant making the letting processes run smoothly, calmly, very thoroughly, and with good humour! Thank you Sara, Teresa, Natalie and Suzanne for your professionalism.”

“Natalie, Sarah and Teresa have been efficient and helpful at every stage of our move. Any of our queries were resolved quickly and their correspondences were always concise and helpful. Natalie was accommodating in guiding us through the stress of the moving process and I was very grateful for her clarity and professionalism. I would recommend Urban Village to anyone and have found their services to be of a higher standard than those of any letting agency that I have used in the past.”

“Urban village and Natalie made our move as seamless as possible and helping out at every point”

“Urban Village stands head and shoulders above all other agents in SE London. After years of poor quality service, UV were recommended to me and they didn't disappoint. Really great communication and understanding from Suzanne and team. The main difference between UV and others is the fact there is no drop off in service from the sales/letting agents to the managing and servicing team. As a landlord, every other agent I've worked with in the past has sold the dream and then the "support" team couldn't care less. UV is different and that service level is retained throughout. I was so happy with them over about 6 years of lettings that I had no hesitation in asking them to sell the property when that time came.”

“Natalie from Urban Village is a true gem in the world of estate agents. She made the daunting task of finding my new home an effortless journey. Her attention to detail, market insight, and dedication were truly exceptional. Natalie's ability to communicate effectively and keep me informed every step of the way was greatly appreciated. She not only helped me secure a fantastic deal for my property but also provided valuable advice throughout the process. If you're looking for an estate agent who is both professional and personable, I highly recommend Natalie and the wider team.”

“The team are all kind and friendly, always quick to respond to questions and were so helpful throughout our tenancy. Couldn’t recommend them enough and looking forward to renting from them in the future! Thank you to everyone who helped make our move in and out so easy!”

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Urban Village is rated 4.9 based on 207 reviews