Urban Cooling Reviews

Name: Urban Cooling
Address: 55, Second Avenue, Chatham, Kent
Rating: 4.73

4.7 Rating 187 Reviews

94 %

of reviewers recommend Urban Cooling

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About Urban Cooling:

At Urban Cooling, we have been installing all types of air conditioning solutions into residential, commercial, retail and leisure premises for over 20 years.

We specialise in providing air conditioning to buildings which otherwise cannot have it. With our solutions, buildings such as apartments and listed buildings can have the same standard of air conditioning as conventional systems provide, without the need for an external unit.

Operating within the M25, we undertake installations across all London postcodes.

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Urban Cooling 5 star review on 15th July 2023

Tim C

Urban Cooling 5 star review on 5th May 2023

Jesus L

Urban Cooling 5 star review on 28th January 2022

MARK A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company. No problems, good customer care and very responsive! I have recommended them to a lot of family and friends!”

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Posted 2 years ago

“Excellent service and well-experienced engineers. I have been using air con for two years and never had any problems at all. Highly recommended.”

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Posted 2 years ago

“Professional, honest and fairly priced. The initial survey and installation was painless and the subsequent service was excellent.”

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Posted 2 years ago

“Really great communication and the install was a breeze, really happy with my water cool solution!”

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Posted 2 years ago

“Excellent service. Quickly received a callback, a quote and a date for installation. The team left the space very clean. The system works perfectly, very happy with everything.”

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Posted 2 years ago

“Very efficient and helpful service. Air conditioning has been great when it has been so hot in the summers!”

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Posted 2 years ago

“Professional and knowledgeable! Thank you!”

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Posted 2 years ago

“Absolutely amazing system and slick install. Air con makes a massive difference to comfort and sleep - the Urban Cooling team are on hand for customisations too !”

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Posted 2 years ago

“Incredible service from start to finish. This is why I will be using urban cooling again for a property I am in a process of buying.”

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Posted 2 years ago

“Easy to deal with, quick installation and best price out there. They cleaned up their mess but did have to source a tradey to come and close the holes. This was offered initially but received no follow up. Highly recommend though”

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Posted 2 years ago

“Great company! Aircon is lovely and gets around the annoying "No mountings on the outside of the building" rule. Easy to deal with. On the expensive side but you get what you paid for, which is quality!”

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Posted 2 years ago

“I have been very happy with the Panasonic air conditioning system that was installed by Urban Cooling. The flat is in a new build and can get very hot during the summer months, but the new system (one unit in the bedroom and another in the kitchen/lounge) helps to maintain a comfortable temperature. The system has helpful settings like fast cooling and a quiet mode for the night. It's also possible to start the cooling remotely, via a mobile app, when on the way home. The reason I didn't go for the full 5 stars is that there was damage to my floor caused by the installation team. Although this was disappointing, I was pleased to have been able to agree on a compensation, which I received without delay.”

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Posted 2 years ago

“I can only positively rate my experience with Urban Cooling from the moment I contacted them to the installation day. They are also much better value for money compared to some of their competitors”

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Posted 2 years ago

“We had been thinking about having air-con installed in our apartment for some time. looked at a view compaines and chosen Urban Cooling. Had a face time survey and was happy with the quote given. Being able to have an internal condenser that sat neatly in the loft is great. Works well for us and very happy with the installation. All professional, clean and tidy when finished. Great company and communicates well with the customer. Internal condensers are not cheap but well worth it.”

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Posted 2 years ago

“The whole engagement with Urban Cooling is excellent, starting from video site survey, demo to installation and after-sales support. Not many customer hotline in the UK can match the service level of UC. I can feel that they understand their success is coming from happy customers. I have no issue to recommend UC to anyone who needs AC in London.”

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Posted 2 years ago

“We got a unit installed in our bedroom and frontroom of a flat in London. We weren't allowed to have an external unit so Urban Cooling sorted us out with an internal one. Whole process was pretty pain free and they were very quick to resolve any issues. We had a quote from a competitior and Urban Cooling were much cheaper. Would recommend Urban Cooling to anyone.”

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Posted 2 years ago

“Our new build flat, like many, gets uncomfortably hot inside for at least six months of the year and opening the windows just doesn't cool it down. Urban Cooling were able to give us air-conditioning using internal only systems - one of the only air conditioning providers in the UK able to do so. It's quite expensive compared to air conditioning with external units, but for us it's definitely been worth it as our flat is now a comfortable temperature throughout the year.”

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Posted 2 years ago

“Before purchasing, I asked urban Cooling for a description (i.e. size and look) of the air conditioning system so that we could decide which one to go for in our small house. Unfortunately, when the unit turned up, it looked very different to the one I had been sent so we had to change our minds. After many conversations, they agreed to this and the installation eventually went smoothly. The system itself is lovely for cooling but a bit noisy for heating.”

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Posted 2 years ago

Hi Rebecca, Thank you for your review, I am sorry you felt you could only give three stars. We will take your feedback to see if we can improve our service. I have spoken to the office about the situation, you initially requested information on a third party through the wall system, we sent you the specification sheet of the third party unit that the manufacturer provides. After your instruction to proceed we ordered the unit from the supplier which we have to pay upfront. On the day of installation, we bought the unit to your apartment and you told the engineers you did not like the look of the unit. We did therefore reluctantly offer you the installation of a different system, this was not to be awkward it was purely the fact that we were then stuck with a unit we had paid a considerable amount of money on and could not return. Urban Cooling wants all our customers to be happy with our service and therefore installed a conventional air conditioning system for you, whilst still to this day we have the original unit in our workshop. Regards Tony Ellerker MD Urban Cooling

Posted 2 years ago

“Very happy with the service received. From survey to installation, and support”

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Posted 2 years ago

“The installation was done quickly and the unit are working well. Little issues we have had: 1. One of our walls was damaged. They eventually fixed it. 2. The pipes coming off the cupboard unit were poorly installed - making our cupboard very impractical - it is now hard to use it as storage. 3. The WiFi connection of one of our units doesn't work.”

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Posted 2 years ago

Hi Charlotte, Thank you for the review, it is a shame we could not get 5 stars, we will review your feedback so we can provide a better service in the future. Can I just run through your points; 1. One of our walls was damaged. They eventually fixed it. - During installations, sometimes however careful a small bit of damage can happen, we are always careful and never mean to cause damage. We took responsibility for the minor damage immediately and requested that our professional subcontractor decorator come out to repair this free of charge. Unfortunately with any good professionals if they are good sometimes they get busy and we have to wait until they are free - I apologise for any inconvenience. 2. The pipes coming off the cupboard unit were poorly installed - making our cupboard very impractical - it is now hard to use it as storage. - I have just spoken to the office about this and we have not been made aware of any issue. If you had mentioned it we would have returned without any fuss to rectify the issue, I will get the office to call you now. 3. The WiFi connection of one of our units doesn't work. - We are aware of an issue of the wi-fi adaptor not connecting to your wi-fi back in September last year, after we sent out an engineer to take a look we have not heard anything back, so we assumed it was all rectified. If there is an issue we can come and take a look, sometimes it's a simple case of powering down the adaptor and turning it back on. I will get the office to contact you today, Regards Tony Ellerker Managing Director

Posted 2 years ago

Urban Cooling is rated 4.7 based on 187 reviews