Urban Apparel Reviews

4.67 Rating 420 Reviews
94% of reviewers recommend Urban Apparel
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service, Courier
delivery methods
Next Day
average delivery time
97%
on-time delivery
98%
accurate and undamaged orders
Customer Service
Email
communication channels
Under an hour
queries resolved in
"Not happy charged me for next day delivery but didn't receive the item till the day after, emailed my complaint but no reply"
Posted 3 months ago
Hi, thank you for your review. It is stated very clearly within our delivery information that the dispatch cut off time is 2pm each day Monday-Friday, as you ordered at 4:33pm your order was sent out the next working day and successfully delivered on time the next day. I have also looked through our emails and can see you emailed us regarding this on the 20/12 at 11:53am and we responded straight away with the explanation at 11:59am, thank you
Posted 3 months ago
"Do find it rather weird that returning the item for a refund isn’t as straight forward as other establishments. Still not had any response to servers emails I have sent. Also find it strange there is no contact number for help."
Posted 5 months ago
Hi Leon, thank you for your review. Our returns information can all be found on our returns page, along with a link to an easy print off returns label to make the returns process as easy as possible. I have looked into your query and can see that the team has followed this up and your exchange has been processed and sent out via free next day delivery, thank you
Posted 5 months ago
"Ordered next day delivery and did not get it the next day even though i ordered before the alotted time slots."
Posted 6 months ago
Hi Kian, apologies for that. I have looked at the tracking information and can see that the delivery did go out on time, however Royal Mail failed to deliver it the next day for some reason. I can see the team has been in touch with you and refunded the next day delivery costs for the inconvenience, thank you!
Posted 6 months ago
Urban Apparel is rated 4.67 based on 420 reviews

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Alice, Customer Support