Urban Apparel Reviews

4.67 Rating 420 Reviews
94% of reviewers recommend Urban Apparel
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service, Courier
delivery methods
Next Day
average delivery time
97%
on-time delivery
98%
accurate and undamaged orders
Customer Service
Email
communication channels
Under an hour
queries resolved in
"First of all, got my order wrong, made me wait another week to get the correct order, then sends me an email to say write us a good review and get £5 refund, which I do deserve since I waited 2 weeks to get my jacket because of their fault, since I sent back the wrong jacket, emailed and messaged 5 times including for the £5 refund and they have NOT responded ONCE. DODGY PEOPLE. TRYING TO BRIBE CUSTOMERS TO WRITE GOOD REVIEWS FOR £5 refund and also not getting the orders right."
Posted 1 month ago
"SENT MY ORDER BACK AFTER I WAS SENT WRONG STYLE JEANS AND WRONG SIZE BEEN A WEEK NOW STILL WAITING FOR THE CORRECT JEANS ANNOYED 😠 CUSTOMER"
Posted 2 months ago
Hi, thank you for taking the time to leave us a review. Apologies that you were sent the wrong size by mistake, it did take over a week to have the correct size sent to you as we did need to wait for the incorrect pair to be returned to us as per company policy. We do appreciate it was our mistake however and the correct size was sent the same day the other pair arrived back, thank you
Posted 2 months ago
Urban Apparel is rated 4.67 based on 420 reviews

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Alice, Customer Support