Urban Apothecary London Reviews

Name: Urban Apothecary London
Address: Grosvenor House Uppingham Road, Leicestershire
Rating: 4.41

4.4 Rating 174 Reviews

84 %

of reviewers recommend Urban Apothecary London

4.4

Based on 174 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Urban Apothecary London 5 star review on 30th November 2023

Anonymous

Anonymous // 01/01/2019

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“Difficult to review as this is a Xmas gift but when I opened the box to check contents, the smell was divine & each tea light is beautifully packaged Order was delivered promptly & website easy to navigate Would use again & recommend”

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Posted 4 months ago

“DPD had damaged my order but UA immediately sent out a replacement within days. Very impressive customer service and will use this company again for sure. This item was also beautifully gift wrapped.A++”

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Posted 4 months ago

Thank you David, We were pleased to resolve this issue for you. Kind regards, Anna

Posted 4 months ago

“Lovely products , have bought hand washes, hand cream and candles. Easy ordering and delivery is good with well packaged goods. My only criticism is that it would be lovely to get free samples in with your orders, and not have to buy something over a certain price to enable you to get a free sample. I like to smell and choose .. not be disappointed when my candle arrives and it’s not what I like. Just bought 2 candles and ones not at all what I thought it would smell like. very disappointed. So maybe start and put free samples in so we get to know what we’re buying . It could put people off buying.”

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Posted 4 months ago

Dear Victoria, We are pleased you enjoy many of our products and have had a positive experience ordering and receiving packages. We always want to make every encounter perfect, so we value your feedback regarding samples and testing fragrances before you buy. As an independent small business, we offer samples with purchase, having developed a broad sample collection, including eau de parfums and room sprays, that our customers can select from themselves to help inform the next purchasing decision. Acknowledging that buying fragrance online can be tricky, we developed our scent stories and profiles to help indicate how each might smell. In addition, we created a Perfume Sample Collection, a Room Spray Sample Collection and a Tea Light for every candle fragrance so that customers can try a miniature version before investing in a larger one. Kind regards, Anna

Posted 4 months ago

“The 'Notorious Neroli' smells really awesome, I love this spiceness.”

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Posted 5 months ago

“Smell is good, it doesn't last and burns my skin.”

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Posted 5 months ago

Thank you for taking the time to review our product. Should you wish to discuss your review further with our team. Please contact customerservice@urbanapothecarylondon.com where we'd be happy to assist you.

Posted 5 months ago

“Urban apothecary are the best candle company out there ! The candles smell wonderful and long lasting. ( Anna in customer service helped make the personalised candle I purchased so special she deserves credit ! ) Delivery is so quick ! Recommend to everyone ! Look forward on buying more candles very soon ! Thank you !”

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Posted 5 months ago

“Honestly I am not impressed about the perfume Smoked Leather that I have bought..... A washed clone of Tuscan Leather with a more pronounce smell of the berries present in TF scent and on top of that it does not stay for to long on me.... Not worthy the 50£ for 50ml..... First and last time I buy from here. Sorry! 👎”

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Posted 5 months ago

We are sorry to hear that you are not satisfied with your experience with Smoked Leather. All our fragrances are created from our founder’s scent memories and are original bespoke compositions. Our fragrances are eau de parfum strength and depending on skin type should have lasting power that sits between an eau de toilette and a perfume.

Posted 5 months ago

“Coconut galore! This scent is just gorgeous, so clean and refreshing. Smells for a long time too”

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Posted 5 months ago

“Delivered on time as requested. A good product.”

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Posted 5 months ago

“Simply the best Tuberose fragrance ive found... And i have tried many. .. Even diptyque. Amaizing.. Just wish the throw off was stronger to fill my rooms. True tuberose buds. Love it”

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Posted 5 months ago

“Beautifully packed and smells amazing.”

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Posted 5 months ago

“Very efficient service and good quality products”

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Posted 6 months ago

“I love all the products I have bought thus far. Usually the Coconut Grove , diffusers & candles as that is the name of our road in Barbados… so makes it extra special. A really beautiful scent & really does remind me of the tropics. As always prompt delivery, well packaged & nothing is too much trouble for this unique & wonderful independent company. I have recommended to family & friends as one of your products is always on my birthday/ Christmas wish list. Thank you.”

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Posted 6 months ago

Thank you for taking the time to write us such a lovely review. The Coconut Grove scent is very special and we're pleased you enjoy it as much as we do. We will look forward to fulfilling orders for you in the future. Kind regards, Sophie

Posted 6 months ago

“Great scents, good customer service, reasonable prices. Arrived quickly and well packaged”

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Posted 6 months ago

“Green lavender: Refreshing, delicate yet intense room fragrance! Excellent quality and the bottle is class! One of the very few room fragrances that doesn’t give me headache.”

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Posted 7 months ago

“They smell fantastic. Arrived quickly. Lovely packaging. Product lasts for ages. Top quality.”

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Posted 7 months ago

“Excellent products. Very different scents compared to the normal florals that you can buy. I buy these products for my son to use in his flat and they are exceptional”

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Posted 7 months ago

“Lovely company and very helpful. Purchased two candle lids and they are exactly what I wanted. Thank you 😊”

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Posted 7 months ago

“Absolutely love the beautiful scents made by Urban Apothecary! I have tried both the perfumes and body wash. They are truly glamourous and the delivery was fast.”

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Posted 7 months ago

“Absolutely love the tuberose candle. I'm thinking of ordering tealights in other scents to work out for real favourites. I had smelled the tuberose at a friends and knew I loved it, but know there are others to experience.”

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Posted 7 months ago

Urban Apothecary London is rated 4.4 based on 174 reviews