UPS Centre Reviews

Name: UPS Centre
Address: Unit 24 Nottingham South, Wilford Business Park, Ruddington Lane, Nottinghamshire
Rating: 2.87

2.9 Rating 52 Reviews

46 %

of reviewers recommend UPS Centre

Company Reviews

Product Reviews

Questions

Visit Website

Phone:

03333 051 037

Email:

support@upscentre.com

Location:

Unit 24 Nottingham South, Wilford Business Park, Ruddington Lane
Nottinghamshire
NG11 7EP

Write Your review

Tell us how UPS Centre made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and friendly customer service. UPS was not in stock so the order was changed to a slightly more powerful one. Highly recommended!”

Helpful Report

Posted 1 year ago

“They have stolen my parcel the contents of which cost £200 and just keep saying to me contact the source you bought the item from. How is this allowed??!! I am beyond furious!! They posted a card through my door while i was home but did not knock on the door to try and deliver the parcel they then wrote on the card that they have dropped it off at a shop near to my house that i did not ask for it to be dropoed off at and they blatantly have not. I have called the shop and been in and they have never had my parcel dropped off there.”

Helpful Report

Posted 9 hours ago

“I dropped off my package to ups on March 1 2024 at the ups store In Niagara falls a week i happens to call my son to see he received package never got i track package it say label was prepared package need drop to ups I dropped the package of they gave me a Receipt I miss place it someone told my package at that's store package never left there's I wen back to ups store to see what happens to my package they give me 1-800 number to call I did so they tell me file a claim I tri that's but didn't works after keeps trying so many times I gave now I take pictures of recipes on package wen drop package off to them people Or stealing 📦”

Helpful Report

Posted 1 day ago

“Amazing service provided, we work in a high pressured enviroument & needed a UPS quickly, called these guys & managed to get one to us the next day even though it was after the cut off for nextday delviery”

Helpful Report

Posted 1 day ago

“Excellent service provided, needed help with connecting ups to router so called these guys and were very helpful”

Helpful Report

Posted 1 day ago

“Ordered a unit 4th April for next day delivery, now the 15th April and it still hasn't arrived, I have called 7 times and sent numerous emails with no response from customer services, when you call you get put through to reception who say they will chase customer services but they never call back. avoid if you can very poor service”

Helpful Report

Posted 3 days ago

“Ordered a back up battery, and paid for next day delivery as it was needed urgently. Received confirmation emails but the item wasn't delivered - we had to chase up several times and it finally turned up over 2 weeks later after our IT guy complained on the phone. No refund of the next day delivery surcharge was made. Sent several emails over the course of 2 months asking for the next day surcharge to be refunded and they haven't replied to any of them. Last email said we would have to start leaving negative reviews if they refused to talk to us . Here is the first one .......”

Helpful Report

Posted 3 weeks ago

“Ordered a UPS on 4 March. 1-3 day delivery specified. 18 March got an email saying it was completed and would be shipped. Parcel Force have not received the item. 27 March I have made yet another attempt to contact them after being ignored repeatedly. They are now firmly in breach of contract. I would not recommend them to anybody as they seem to be incapacble of basic communication.”

Helpful Report

Posted 3 weeks ago

“Ordered UPS 10th Feb. Money taken immediately. 19th March still says "processing". Managed to speak to a member of staff on chat once after the 21 days, was told it would arrive following week. It didn't. Completed cancellation form. Spoke to customer services rep a few days after who was going to email confirmation of conversation - nothing. Have tried both calling and messaging again but can only get through to a receptionist. Very poor. Don't order from them.”

Helpful Report

Posted 4 weeks ago

“Bought 2 replacement batteries for some APC ups we had on site back in December. Later found out in January that they were no longer in stock, they tried offering a swap out solution, which never materialised. Have since made multiple attempts at getting a refund and I'm now being ignored. Avoid this company at all costs.”

Helpful Report

Posted 1 month ago

“The slow delivery time and bad communication had me considering if the website was a scam. Like other reviews you'll read here the company really should be avoided at all costs. They refused to process a return even when within the 14 day returns period. We will be reporting to them to trading standards so hopefully others can avoid this kind of experience.”

Helpful Report

Posted 1 month ago

“AVOID this company like the plague! I ordered a replacement battery for a UPS on 3rd December 2023. I wasn't a in hurry so I opted for free shipping with up to 21 days delivery. However, my credit card was charged immediately upon receipt of the order. Nothing arrived for several weeks and I contacted them on 12th January to enquire about it. They said they were closed over the holiday period, so there would be a "slight delay". I was then out of the country for several weeks, but nothing arrived while I was away. I contacted them again on 23rd February to cancel the order and request a refund. Three days later I received a reply asking me for my bank details so they could repay me. My scam radar was now flashing red, so I refused to do this and decided to dispute the card transaction with my bank, who credited my account the same day. So, 3 months later I have got my money back and am now looking for a reputable supplier.”

Helpful Report

Posted 1 month ago

“Ordered a UPS and paid for it. After more than 3 weeks of calling them and emailing them, they finally answered by sending us the wrong UPS. We ordered a unit with an Ethernet port - they sent us one that did not have an Ethernet port. More calls and emails, they never responded, even to this very day more than 2 months after we first ordered and paid. We would accept our money back, but even this was not acknoledged. By the way you cannot call them directly. They use some sort of agency to answer their calls and these are supposed to be handed over to the UPS centre. No idea if they do or do not, but UPS centre never call back. I would NEVER ever order from them and my recommendation is to avoid them at all costs.”

Helpful Report

Posted 1 month ago

“Called them because was unsure of the item I was going to purchase would do what I needed it to do, gentlemen on phone quickly made sure I got the right thing & made sure order went through ok”

Helpful Report

Posted 11 months ago

“Excellent service provided with a fast turnaround on delivery & goods were well packaged”

Helpful Report

Posted 1 year ago

“Bad service, had to report them to trading standards...”

Helpful Report

Posted 1 year ago

Good Afternoon Mr Wheeler. Thank you for your review but upon checking your order it seems that this order was delivered on the 5th of Apr @ 13:01 pm. If you have any other queries then please do not hesitate to contact us at support@upscentre.com

Posted 1 year ago

“Wouldn't use again as very difficult to contact and get a response by phone or email”

Helpful Report

Posted 1 year ago

“Excellent and friendly customer service. UPS was not in stock so the order was changed to a slightly more powerful one. Highly recommended!”

Helpful Report

Posted 1 year ago

“Dreadful experience that took over a month to get the battery I ordered on "next day" delivery. Don't bother phoning as the answering service do not have access to any of the system, and no one calls back. Thankfully emails get replied to when you threaten going down chargeback routes. This isn't an experience I'll be repeating. One to avoid for sure.”

Helpful Report

Posted 1 year ago

“I waited 5 weeks…..what do you think”

Helpful Report

Posted 1 year ago

Hi, sorry for the delay to your order, could you kindly email support@upscentre.com with your order number & someone will look into this for you asap.

Posted 1 year ago

“After 6 weeks still haven't received 2 x RBC7 batteries. Told order was being delivered that day. It never left. Can't get hold of anyone on chat, email or phone. E.g. receptionist just says "someone will call you back in 72 hours" but they don't.”

Helpful Report

Posted 1 year ago

UPS Centre is rated 2.9 based on 52 reviews