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UPS Reviews

1.2 Rating 1,928 Reviews

4 %

of reviewers recommend UPS

Company Reviews

1.2

Based on 1,928 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Read UPS Reviews

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 23rd March 2024

UPS 1 star review on 31st December 2023

UPS 1 star review on 31st December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th October 2023

66

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking delivery service Ups is shockingly bad I cant believe Salomon would use such a service Highly intelligent company using such a sub par tracking and delivery service Driver couldn't find a house thats been there over 12 years Shocking Best wishes”

UPS 1 star review on 23rd March 2024

Posted 3 weeks ago

“I was looking for a quick parcel shipping company when I came across parcel hero and I saw UPS company which the date posted on the descriptions meet my need, the parcel was said to be delivered on 8th according to the price.. so I never mind the price I paid almost £100 for 7.8kg weddings dress suit and items... this useless UPS never tell me am going to pay for customs fee in Nigeria if so I won't have use the service never. So when the parcel get to Nigeria I was told to pay #200,000 to release my parcel and the content in the package worth £300 in total. Also when the parcel get to Nigeria they deducted £20 extra for sizing package. I refused to pay the #200 because my point is I wasn't told before... also this is not my first time sending things to Nigeria with other companies and I never have this issue with then I only send from UK and they deliver straight to my Nigeria address. So this good for notting UPS Company then refused to deliver my good and now they said I need to pay another charges to request for my parcel to be return back to me if not they will keep my property with them... this people are thief, scammer, useless, fraud. Nobody deserves to be treated this way... am really upset as am typing this because they are not returning my parcel unless I pay for return.”

Posted 3 weeks ago

“Terrible terrible delivery service what a bunch of wasters”

Posted 4 weeks ago

“I sent an important documents and it was lost , Im very upset because those documents contains very sensitive materials and can affect my financial I paid for shipping and the notary, you guys do such a crappy job and now my package is nowhere to find.”

Posted 1 month ago

“I buy a meta quest, it's 500$ so it shouldn't need that long to be there, right? It's Tuesday and they say it'll arrive Friday. At Wednesday they say it arrives at Thursday. Thursday it arrives, at least that's what the app says. Friday they say they missed my stop. Now they'll "try" to deliver it on monday.”

Posted 1 month ago

“I have leave packages on porch and they still don't leave it. They said they delivered package yesterday that I ordered last month and there was no package. Customer service is rude when you call. Drivers don't follow instructions. If I had a choice I would never use them.”

Posted 1 month ago

“I luv UPS.”

Posted 1 month ago

“Absolute trash. Package worth over 2500$ My package gets delayed and they won't allow me to pick it up. Only to delayy order further by going on an app and canceling my order for them to hold. Then says they lost it and don't know where it is. Customer service was garbage too could barely understand the girl and she absolutely was NO HELP. UPS IS GARBAGE WATER”

Posted 1 month ago

“My package was left at wrong address.”

Posted 1 month ago

“Amazing service, went beyond what was called for. Thank you!”

Posted 1 month ago

“UPS is lazy they didn’t knock on my door they didn’t bother to do anything they just left a note and now I have to wait another day to get my package don’t use ups it’s the most unreliable delivery service ever”

Posted 1 month ago

“Delivering my pets ashes to my house. No one is at my house. They leave a form with a number. I am not at my house. I do not have the number. I am a member of the UPS my choice. I go there to try to reschedule. They need the number on the piece of paper they left at my house. I don't have it. I call the automated line. I try to get a human. They will not give me a human, 3 times. I call another number from Reddit. I get a human. They try to send me back to the first number. THIS EFFICIENCY and cost savings for them HAS TAKEN AN HOUR OF MY DAY! I have done all the things a customer should do to manage this hiccup... and your system turns a hiccup into terminal cancer. I still have not managed to reschedule the delivery of my pets ashes. I love my UPS driver. He's a great guy. The person I FINALLY got on the phone was nice. The humans work. The AI doesn't. Somewhere a CEO just got a bonus for building this crappy system.”

Posted 1 month ago

“Terrible carrier service in Ireland! I strongly advise against using them if you have the option. Over the past few months, several of my purchases from outside the EU have been shipped via UPS, and every single one of these packages has been "randomly selected for customs check." What's more, these packages come from various suppliers, arrive on different dates, and contain vastly different items. While I understand the necessity of customs checks, labeling them as "random" is misleading. Moreover, regardless of the invoices and proof of payment I provide, UPS inconsistently applies import taxes and VAT, often charging different amounts seemingly out of nowhere. Despite paying what they demand due to urgent need, the process is slow, causing unnecessary delays and holding onto items longer than the time it took to ship to Ireland. I cannot stress enough: AVOID using this carrier service at all costs!”

Posted 1 month ago

“Extremely poor service. I ordered a package from the US. 1) The delivery was expensive and the brokerage at the customs was even more expensive. 2) After I provided everything that was required for the customs clearance, it took UPS more than 2 weeks (!) and me - more than 20 (!) emails to ensure the delivery. 3) In our correspondence, UPS many times claimed that they attempted to deliver the goods but were not able to do that because of the wrong address. However, the address was correct. 4) Finally, when the courier came, he started speaking Russian to me. Well, I have a surname finishing with "-ov", but it doesn't mean I speak Russian.”

Posted 1 month ago

“Biggest liars saying I wasn't home I was n they never came to door now my package floating around somewheres”

Posted 1 month ago

“UPS store is terrible. We paid for an envelope to go to Texas which they stated if we paid a certain amount the envelope will be received in a certain amount of days. After tracking the envelope after it was not received by the person we called to ask questions on our delivery. They was rude and stated that after it leaves their store they have nothing to do with the envelope we sent to Texas. The stated time we paid for it to be received by receiver was not received. If that’s the case we could have mailed it for our selves and it would have been received on time . Aren’t we owed a refund since we paid for this mail to be received at a certain time which it didn’t? Then we tried calling them back after they hung up rudely and they took phone off the hook to not receive anymore calls . This is just terrible for this company to take people’s money like this This sore is located across from Lego Land next to Publix store #6039 Cypress Garden Blvd. They straight stole our payment with the promise to have an envelope delivered at certain time and you can’t get to talk to anyone after taking our money for a promised delivery date.”

Posted 1 month ago

“of my current work schedule hrs. from M-F 7:30am-4:00pm, I couldn’t leave work to make it on time for all three deliveries 1st delivery at 3/6/24@12:21pm, 2nd at 3/7/24@11:39am, 3rd at 3/8/24@11:20am. I couldn’t change my delivery status. Didn’t understand why I was restricted, because I paid full price for this product to be delivered at my convenience, I was given no options to get my package that I paid for. UPS did not give me full access to my account to modify my delivery, it was their way or the highway. The customer support channel was useless, they only told me that they were sorry for my inconvenience. I lost money ($47.45) during this difficult time. On the bad negative service I received, I will be reporting this to all media complaint outlets. I want my package without repaying to have it reshipped to my residence, I want it delivered on my terms not USP's three strikes you’r out terms. TY.”

Posted 1 month ago

“They say they attempted delivery but didn't! It was easier for them to take to a delivery drop off point.”

Posted 1 month ago

“Utterly hopeless and f***ing useless. Lost £400 of delivery from them..delivered to god knows where but not to us. Hopeless customer service..speak to someone in USA no idea who driver is or where they left it....just vague promises of we'll look into it. Can't lodge/file a claim as tracking number isn't valid to do it but you have to have a tracking number to file..customer service say nothing they can do about it. This is the 3rd supplier to our business who use UPS - each delivery goes missing every time. never to be seen again. Costs us and suppliers a small fortune...yet. Evri, Yodel, DPD, DHl, FedEx etc have no problems delivering to us.”

Posted 1 month ago

“UPS lost My Package 4 Boxes along shipping route and they don't even know where they are, or who probably stole them along the way.... very easy to invcestigate yoiu know who picke them up form your company on that day, where they went, who was driver delivering, where is the werhouse where they are supposed to arrive, who was supposed to accept them. Who was supposed to delivered them to my house. ???”

Posted 1 month ago

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UPS is rated 1.2 based on 1,928 reviews