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UPS Reviews

1.2 Rating 1,928 Reviews

4 %

of reviewers recommend UPS

Company Reviews

1.2

Based on 1,928 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Read UPS Reviews

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 23rd March 2024

UPS 1 star review on 31st December 2023

UPS 1 star review on 31st December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th December 2023

UPS 1 star review on 17th October 2023

66

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have pathetic customer care and delivery system coordination. There is a shipment I am waiting to receive sent from US. I have already paid the UK import custom charges (GBP 45.85) but somehow the UPS customer care and delivery teams has gap in communication. The amount still show pending at their website after 2 days. The delivery driver is without actually visiting the delivery address keep updating his notes that delivery attempted (fake). I have contacted customer care about 20 times, explained to them and provided my contact number for driver as well as payment reference numbers but still the same story. They don't understand and deliver the simple package. In addition to above I wanted to put this amount in dispute and requested for dispute form 5 times in separate calls but they do not share the dispute form. Their service doesn't seem genuine and reliable.”

Posted 6 hours ago

“Having changed my delivery point to a UPS access point I am now told the driver was unable to deliver it there! I cannot get any information either from a pointless chat or an automated ‘phone call in which the service kept repeating it could not understand the tracking number! What dreadful “service”!”

Posted 7 hours ago

“I will never send anything by UPS. I sent three items in an envelope. The envelope was Opened and sealed again with only two items in it. One item was missing. I undestand if delivery is delayed, but stealing items from package is way too much. That is Why I will never use UPS services again. One Star is too much for UPS delivery.”

Posted 8 hours ago

“Ups Drivers don't follow directions. When I get my packages they dropped off at my neighbors house and not mine everytime. I called and made a complaint what good did that do? None. I was told it wouldn't happen again and it did today. I get home and it's at my neighbors house again. So if your looking for your UPS package look at your neighbors house it maybe there. I wish it was a better company that will make the drivers do the right thing. Follow directions I have directions in my account and still I don't get my package at my door. I went to complain again and the website says error go figure so convenient for UPS.”

Posted 16 hours ago

“published review 4/17/24 Worst delivery services, I have my package shipped by ups with tracking number and signature required, driver delivered my package to wrong address, I sow notification and I open door and I sow driver leaving with his truck but no package was here , in system he sent picture but he cut my door number which I think he takes my package back after he takes pictures, I contacted UPS but they said that I need to reach out to the sender and pay again their stupid service. Who still use UPS in 2024 ??? Folks find another way to get your package this ups”

Posted 19 hours ago

“I ordered 2 cds and paid 56 bucks for the cds, paid 20 bucks on top of that for the shipping then 42 bucks for fees on top of that! So i paid MORE for shipping than the item itself. this is a scam and rip off. i called customer service and spoke to someone who put me on hold for 30 mins and said someone would call back. NEVER DID!”

Posted 1 day ago

“First, I have always thought highly of UPS. I had a positive experience working for them while in college many years ago, and I have friends that work or worked for them. BUT, my recent experience with their Mail Innovations program has been horrendous. I ordered merchandise from Sweetwater Music, and they sent it by this means of delivery. I gather it is a lower priced service where the package is handed off to USPS for final delivery. [This also enables blame shifting between the parties; i.e. sort of a shell game that you are guaranteed to lose.] The package was promptly shipped and then got stuck somewhere "pending acceptance." UPS then changed the expected delivery date daily, so far, 8 times. I still don't have the package. When I attempted to find out if it was going to be pending in the black hole forever, UPS said that type of delivery did not qualify to make a claim. To their credit Sweetwater shipped the order again, without charge, by FedEx. Maybe some day I will get the package from UPS.”

Posted 1 day ago

“I would not even give UPS a single star. I paid a ridiculousl amount of money to have a package delivered in by Saturday. The person assured me it would be there by 7pm. It is now Monday evening. The tracking number now shows it scheduled by 7pm tomorrow although it doesn't say where the package is. The company does not guarantee on time delivery. This is theft. They took my money, sent my package in the wrong direction, and simply want to say, " I'm sorry.".”

Posted 2 days ago

“so bad...adress wrong not at all !! always something with ups”

Posted 5 days ago

“No explanation of customs duties, and when you try to talk to someone about it they just forward your call to someone who hangs up on you. Or they forward you a couple more times and then hang up on you. Ridiculous and useless”

Posted 6 days ago

“Terrible! Avoid!”

Posted 1 week ago

“Most worst carrier service have ever seen”

Posted 1 week ago

“Don’t use the service Don’t do it”

Posted 1 week ago

“In muncie indiana ups will your package on Friday but will not deliver until Monday after 9am. Here they don't deliver on the weekends. Causing financial losses on multiple occasions”

Posted 2 weeks ago

“On Wednesday March 20, 2024, I went to UPS to have them ship a box with artwork for an exhibit in Los Angeles. I was told for approximately $25.00 it would arrive on following Tuesday. Since the artwork was for an exhibit, it needed to arrive earlier. Therefore, I paid $90.11 for UPS 2 Day Air delivery so the box would arrive on Friday 3/22.24. The artwork wasn’t delivered until Tuesday 3/26/24. When I returned to the UPS to ask for a refund of the difference, I was told that they couldn’t issue one and that I had to contact their Customer Service Department at 1-800-877-1760. I called them and they told me to go back to the UPS store because they couldn’t help me. I told the representative that she was giving me the run around and then she gave me to another telephone number 1-800-742-5877 to call. The next person told me that I could not receive a refund because I didn’t specify two day early morning delivery. No one told me that I needed to do so and when you pay for two day air delivery, that should mean two days no matter what. I was directed to the customer relations corporate office and at 1-800-789-4623 and they insisted that I was not entitled to a refund. UPS service policies suck!”

Posted 2 weeks ago

“Delivery Tracking Number - small parcel: 1Z61R8X76895761776 The package was out for delivery but not delivered for two days because the driver was too lazy to come to north Oxford. Things can happen, sure, but two days on the trot with the reason being that they needed security information to access the house is a blatant lie. I tried to contact UPS but that was a waste of 45 minutes of my time. On day 3 the delivery man left the parcel, sprinted down the garden and said the problem was access due to construction vehicles. Rubbish. The company cannot be trusted. The reviews confirm they should close their European operations and stick to North America.”

Posted 3 weeks ago

“Very disappointed in the level of delivery service. Driver delivers packages without ringing bell or knock on door yet there were 3 vehicles in the driveway with everyone home. They are partially to blame when packages go missing!”

Posted 3 weeks ago

“השליח החליט על דעת עצמו לתת את המשלוח "מתנה "לשכנה לא ידועה,כאשר בפועל זה נחשב ש"קיבלתי "את המשלוח ושעלי לפנות לשרות הלקוחות של אמזון בכדי לקבל את המשלו"שנשלח "אלי. לא שילמתי כסף לכם לשרות שכזה !!!!!”

Posted 3 weeks ago

“You guys were very helpful towards me, Especially with your representives, especially helping me today solve the issue with the emails, about those fake packages, which were scams. that werent real. and were an international package. but it wasnt from any of you guys. just a scam email. and i didnt give them anymore information. because i gave my address. but. i deleted the conversation. because. i assumed it wasnt real. at all. especially with the email. that wasnt your company and i really appreciate your help and your assistance you did the best job and you do excellent as terms of answering the phone, asking me. my name and everything else. that i need help with and you do a great job, answering questions especially as a customer representive and i really appreciated it. and i have not really done delivery or really anything but if i would. i would definitely recommend, if i ordered something”

Posted 3 weeks ago

“bunch of liars, they said wrong adress, sent parcels there before, they returned parcel, no refund. 65 Dollars out of pocket....”

Posted 3 weeks ago

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UPS is rated 1.2 based on 1,928 reviews