“My vehicle is Mitsubishi Colt. For brake pads, disc, and drum changing they agreed for (60 + vat 12) = 72£. I requested them to change the drum alone. They gave the same bill amount of 72£. I asked them, they said "for an hour the labor cost is charged. What would happen if I asked to change everything? & Why they agree for an amount before works start? It seems the Universal Tyres is untrustable. Getting fear to leave the vehicle for full service. I humbly request your company to not do this for the people who believes and came to you. If a single customer gets hurts like this then there is no point in doing this business.”
“Although we have not used this company, we certainly won’t be in future after one of their drivers almost drove us off the road. He was swerving in between lanes, driving erratically, right up behind us and impatiently smacking the side of his vehicle whilst making offensive hand gestures towards us. For a motor vehicle company, he should learn that is not acceptable and does not put this company is a good light. We will now never be using this company or recommending it if this is the kind of people the employ.”
“Friendly guys, but no knowledge of motorbike tyres, I picked up a puncture and was told it couldn't be repaired as it was a z rated tyre and against regulations to have it repaired, so after paying nearly £200.00 to have my michelin road 5 tyre changed I then find out that the road 5 is a w rated tyre, michelin dont even do a z tayed one, and michelin recomend that the road 5 can be repaired twice, not a very happy customer, I'm close to saying I was blatantly ripped off, but I give the benefit of the doubt and just so they haven't got a clue when it comes to bike tyres”
“I called into the Croydon branch to have a puncture repaired to the rear wheel of my motorcycle, when I checked the completed repair I saw that there was still a massive hole in the tyre? I have had enough tyre repairs to know that the rubber stem from the mushroom plug should be cut flush with the surface of the tyre so future tyre wear is even, what has happened is the rubber stem of the plug was just pulled off or stretched and cut causing it to be too short. I raised the matter with John at the desk who was utterly disinterested and said Naw it's ok Mate...! Disappointing as I bought a set of tyres from them, I will not be going back.”
Posted 1 year ago
We apologise if you were not happy with the service you received on this occasion and would be more than happy to rectify this for you.
“On the web site you say you are open till 17.30 just tried to call but says you are now closed 😦☹️And sat at work with a flat tyre unable to get home 😒”
Posted 1 year ago
We are open Monday-Friday 08.00-17. 30 and Saturday from 08.30-12.00, our phone lines automatically switch into night mode outside of these hours. This is not controlled by the branches.
We apologise that on this occasion you couldn’t get through.
“I have an unusual tyre size and many garages don’t stock it. Staines branch said that they could order it in for the next day and that I would then get the call to book it in for fitting. After no phone call I then called to check and they’ve not been able to get my tyre in. Did not bother their time to let me know and now I’ve waisted another couple of days whilst having to drive with a temporary tyre. There’s no excuse for such bad service”
“Did have good service at the dealer BUT the web site still shows all details for site that they closed 4 years ago.
Having then tried to help them by pointing this out on their comments site they still do not have any interest as nothing has been head from them.”
“I took my car in for a service and mot, mileage 17454 on 18th July 2018, after checking with universal all works complete, they rang me back after a few minutes saying they had notice that there was a screw in my rear tyre and it needed replacing, I gave them the go ahead, and allowed a further 30mins for the to change the tyre on attending the Plaistow centre my car was ready but the MOT was not I had to return after an hour to collect it. Today July 21st my car warning light came on requesting that the oil needed to be changed, the mileage at this time was 17478, I checked the engine oil and it was found to be thick and very black unlike new oil that should be l light and viscus, I checked universal FAQ's for servicing and both major and interim services state "drain oil" what does this mean? is the dirty oil put back in the engine?!, As of Monday Next I will be contacting Universal for an explanation regarding the above”
“Had wheel alignment done,wheels were straight but steering wheel was'nt.arranged the same day to come back following weekend to have it corrected but was rudely refused by some shaved headed guy,think he was a supervisor or something.i had to pay for wheel alignment again at a different garage so that i could get my steering wheel centred.wasted my money”
“Ordered two tyres at Greenwich on Wednesday, received a call from Greenwich on Thursday to say that the tyres had been delivered, I arranged for the tyres to be fitted on the Saturday, (today), after my car had been on the ramp for half an hour I was told that they had lost one of the tyres. I was offered a few options to resolve but none were satisfactory as the vehicle was booked in for an MOT elsewhere, the MOT being the reason I wanted the tyres. Went to KwikFit who ordered me a couple of tyres for delivery the same day.”
Posted 2 years ago
We’re very sorry that we did not deliver the level of service on this occasion that we strive to supply to all our customers
“This is not the first time, but it happened with me 3 times - I had no other options as I stay close by Universal tyres in Staines.
They do their job somehow, but are very careless - they just break other parts while repairing and will not even let us know.
Will never ever recommend anyone - also the prices are dam expensive.
If you don't believe me, try it yourself.”
We are very sorry that you feel you did not receive value for money, could you please provide some further details of your experience so we can investigate.
My email address is simon@UNIVERSAL-TYRES.CO.UK.
“Went to dartford today had my motorbike tyre repaired and I fount several deep scratches all over my wheel bloke said it was not them but they weren't there before so I wouldn't bother useing them as they are not doing nothing about it”
Posted 4 years ago
Good afternoon Chris,
I believe you have been contacted by Paul & Rob who are now rectifying this issue. We would like to apologise fr the inconvenience again.