Universal Textiles Insights

Universal Textiles have a Customer Happiness Grade of D. Customers are unhappy with their customer service and refunds.

 

D
Happiness Grade
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D

Refunds - Average

50.00%
Industry Average
" Rubbish, sent, eventually, a damaged product then when asked for a replacement (the returns service didn't work so I spoke to them directly) they gave a PARTIAL refund (no refund on postage despite it being a faulty product so their responsibility) so I had to ring them again to find out they had no idea about the note (on the invoice enclosed) asking for a replacement as previously discussed. "
- helen blankley
D

Customer Service - Average

50.00%
Industry Average
" Rubbish, sent, eventually, a damaged product then when asked for a replacement (the returns service didn't work so I spoke to them directly) they gave a PARTIAL refund (no refund on postage despite it being a faulty product so their responsibility) so I had to ring them again to find out they had no idea about the note (on the invoice enclosed) asking for a replacement as previously discussed. "
- helen blankley

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Alice, Customer Support