United Carpets Reviews

Name: United Carpets
Rating: 2.35

2.4 Rating 37 Reviews

32 %

of reviewers recommend United Carpets

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2.4

Based on 37 reviews


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Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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United Carpets 1 star review on 4th November 2022

Anonymous

United Carpets 5 star review on 9th February 2022

Martin Orr

Anonymous

Anonymous // 01/01/2019

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“100% satisfied, Jack the salesman realy new his stuff sorted us out in about 10 mins, the shop has had a major overhaul since the last time we purchased a carpet very up to date and spotless”

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Posted 8 months ago

“Joe was very friendly & helpful today at the ascot drive store derby. Nothing was too much trouble. Will definitely be back. Highly recommend 👍”

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Posted 1 year ago

“Had day off work for hospital appointment arranged for agent to call to measure up at 9am. Rushed to take child to school and was home 8.30.They didnt show!!! rang store and was told he was sitting there and he knocked door several times and nobody was home.Even if that were the case, i cant undertand why they wouldnt put a card through, wait 5 mins or follow up with a call.There was not anyone knocking the door as they didnt arrive.Lucky escape after reading reviews”

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Posted 1 year ago

“I ordered a bed, was told originally 2-3 weeks delivery, I had to chase it, it then came in 4 weeks. Had it delivered, I asked for the softest mattress as this is what I wanted, what I have is like sleeping on a wooden board! It is so uncomfortable and cheap quality, I paid enough so thought the quality would be better than this, I will get another mattress somewhere else, what I actually want! I will never go back here again!! They haven’t got a clue, nice enough people, shame about the goods!!”

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Posted 1 year ago

“Hi, I went into the Chorley store to order a carpet stair runner for my stairs. I sat with the stores sales representative for some time discussing exactly the specifications I wanted, I took the measurements in 95cm the length of the step and 25cm width. I requested that there be no more than four centimetres each side but the sales representative said to have a bit more so agreed 6cm I really wanted there only to be a small gap which I stated several times. He wrote the size on the invoice as 76cm which I thought was short but still had to be edged which I presumed would increase the size at no point did he state that was the size and could be less due to centralising the pattern which he later told me when I went to the store after the fitting. The sales person should of put 83cm on the invoice, which would of given me my 6cm each side I genuinely thought the edging would bring it up to the correct measurements, he should of known that it wouldn’t and should of explained this to me that this was going to be the size of the carpet I would of never agreed as that was not what I wanted and he knew this. The carpet was fitted today, the carpet itself is lovely however when the carpet fitter had finished it only measures 74 cm and looks absolutely ridiculous to say I am totally dissatisfied and disappointed is an understatement. I had put my trust in the sales person experience and had specifically said on numerous occasions I did not want large gaps either side which it now has 10.5cm each side and looks like a £30 stair runner instead of how it should look. £285 pounds not well spent. I went into the store with photos, the store person who sold me the carpet said it looked ok and that’s what I signed for. I said it’s not what we discussed and I’m not happy with it. Once again was told that’s what I signed for. Went away very unhappy and disappointed. The sales person new exactly what I wanted but for some reason sold me short. Regards Charlotte Cranshaw”

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Posted 1 year ago

“After just 6 months, you can see multiple things occurring in pics below. United carpets Cheadle”

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Posted 1 year ago

“Carpet too small fitter fitted in less than 20 minutes bumps in carpet near door due to rushing store only offered me fraction back still waiting for carpet fitter to rectify AVIOD GO ELSEWHERE”

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Posted 1 year ago

“Still waiting for a refund as i was overcharged.. i picked up on it not them.. this was on 22/3/22… still not received the invoice .. leeds”

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Posted 1 year ago

“Ordered 2 bedroom carpets last week and was told they would be laying them on Friday cleared all furniture out of both of them stored it in the bathroom now told they can't come until Monday apparently some one cancelled the entry in the diary for Friday. Cannot do without the bathroom for 2 days as my daughter is disabled. I, am not very happy and this is not good enough”

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Posted 2 years ago

“Dudley store fitted our herringbone flooring and it looks lovely Highly recommend :-)”

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Posted 2 years ago

“Very disappointed & angry. Carpets fitted in 2019, not happy with them at all. Still waiting for a representative to visit to look at them ( Since 2020 )”

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Posted 2 years ago

“after spending £2000 plus £20 a door ., fitters rowing shouting at each other.. english barrier and couldnt or wouldnt listen to me .. i dragged washer out told him cant pull out no more told no issue for him to pull the water pipe out.. kitchen flood on new laminate.. used loads of tea towels . phoned up abrupt pushy loud woman to be told thst wouldnt happen and was doing me the favour!!!. new flooring lifting day after as got wet .. i was made out to be a liar as she said he replaces wet ones he didnt . got to have floor redone after 2 days as flooring clicks broken and lifting up?? left rubbish in garden and cut offs told my responsibility to take tip as they have commercial vans dont take it .. ?? after struggling to rip up all old laminate take tip myself prior. told there bins full ?? dont give you chance to look at flooring pushy woman going on wouldnt tell me my measures or how much each room needed or came to .. then told need xyz plus fotting throw in bars etc ., cash only on delievery .. then added insult saw same flooring half the price than £40 a pk which i asked how much a pk as dont say when fitted to be told £35-£40.. man left young lad on own inexperience to do other jobs came bk shouting said should of been finished by 1 not 4.30 and late for 2 other jobs made to feel my fault .. plus had to give them dust pan brush and vac as saw dust and flooring off cuts left so i handed it to them to take as i wasnt going to tip again.. all that money£2000 to be made to feel a pain , a liar and money .. never again .. staff need to learn customer service skills”

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Posted 2 years ago

“Very helpful young man named Romano served us at ascot drive derby. Nothing too much trouble, friendly and approachable”

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Posted 2 years ago

“Went into the shop with my mum, in Shrewsbury, told them I need a carpet removed, underlay, removal of old carpet & rubbish, the new carpet, and furniture moved. Prepared to pay extra. Found the one I wanted & I was to pay 80.00 extra to have furniture removed on the day, by the fitter's. Told him the furniture is really heavy & that as I'm disabled I couldn't do any of that or help in any way. The man said yes, fitters (plural) are well trained, can do that no issue, pay THEM --(again plural) the extra on delivery. Great!! Yeah right. So yesterday the carpet fitter arrives ON his own. They sent 1 MAN to move extremely heavy furniture by himself. WHO had NO idea that he was supposed to do this. He complained that my furniture was very heavy, IMPOSSIBLE to move by himself. So my mum said do you need help, he said yes. They moved my furniture together. This was previously discussed in the shop. My mum is also physically disabled. So I decide to call the shop. I told the shop what was happening. The shop said it was written in DETAIL what we'd spoken about and that the fitter knew well in advance. He rang me back after talking to the fitter who denied needing help & said my mum, a physically disabled woman had just decided to interfere, without his knowledge. He said to me what exactly do you EXPECT me to do? The fitter is telling me you're lying. The shop assistant's Rude, arrogant dismissive behaviour had me enraged. My mum took the phone out of my hand as I'm about to thrown the damn thing I'm flapping at this point, I'm stimming & pacing the floor, losing the plot. I told the man I am autistic and need things to go smoothly, we had planned this 6 weeks in advance. He repeatedly said we'll what do you expect me to do? He then proceeded to tell my mum, the fitter said you purposly interfered, my mums got arthritis, hip and back mobility issues. She's in pain constantly, so moving furniture isnt something she volunteers to do UNLESS A emergency, as this HAS left her in agony. MY mum tells him that is NOT what happened but the shop assistant just says there is nothing he can do. The worst customer service I've received. He said he'd call her back. Next thing the fitter comes in and says the shop had just rang and had a go at him. He said why did you complain about me? So we explained, he said well its my 1st week on the job, it doesn't look good does it? "It's not my fault, you complaining makes me look bad" "He said who sold it you? Was it Chris? he has done this before" "They're saying I forced a old lady to move furniture" My mum said well you said you couldn't move it on your own. He then has the audacity to say "do you want me to lay the carpet or not?" I said well that's what we paid for, he goes What?? Well I'm not here to abused. I said I'm not abusing you, I complained to the shop, he said "yes but they have had a go at me". I said that is NOT me abusing you, and he said well this isn't my fault, Chris has mis sold this. They will fire me if you carry on complaining, trying to manipulate us. I couldn't speak, I had a meltdown at this point unable to cope. He comes back in later and says to my mum, look at the paper work and on it in the tiniest scribble, it says need fitter to move & handle furniture, he says he wasn't aware, and that a van had blown up yesterday and he thinks this job wasn't meant for him but two other guys. He explained a bit and it appears it's not even the guys fault it's the shops. He said he would take £60 not £80. I'm still not happy mind as my mums in physical discomfort and I'm stressed beyond words. He fit the carpet to a good standard. However did not ask if we wanted to hoover before putting the furniture back as there was a huge mess on the floor, he did not tidy at all. He then proceeded to put the furniture back HIMSELF proving he never needed my mums help and had complained for nothing. He left a huge mess in the hallway. Then as he goes to leave, he was going to leave the other rubbish behind, old carpet etc even though the man told us the fitters would take it & dispose of it. He said the shop told him not to do that and that he could face a fine for doing so, but would do so, Just on this occasion, but asjed me not to file a complaint because they would see him as a troublemaker. He also took the full 80 and didn't discount as he first said he would. He asked if I had a cat, stating he'd lived where I was before and that they didn't allow animals. I said yes I was approved. He said it was unusual, this felt almost threatening, that if I made a complaint against the company, he would report me. It was too personal and I didn't like this at all. It may have not being the case, either way he made me feel uncomfortable. Anyways He left and I hoovered my room before bring my things back in. I noticed there were screws by the window and he'd only left the cutting materials, wooden planks with screws in them on the windowsill. I cut my hand, because he never told us and I was unaware. If I hadn't of noticed and my cat had jumped up, we'd be at the vets today. I am not impressed by his work, or the shops customer service. The carpet is the only good thing that came out of it. He asked me Not to make a complaint because he feared losing his job I'm so stressed. The carpet looks lovely. I had planned and already being quoted a price to pay in November to have my other room done. But will not be using this company ever again and would warn anyone not to.”

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Posted 2 years ago

“We ordered new flooring for most of our rooms and paid over £1200. All the fitters were great, except the laminate fitter. Everything I asked him to do was questioned, even when I asked him to lay the correct wood in one area - he told me the wood he had put down “looked better” and huffed and puffed when I told him I wanted the correct one down. Poor finish in areas. Left a lot of mess as he cut the wood inside, even though it was not raining and I have a large drive. He used my Dyson vacuum, without permission, to clean up his cement. Left cement all over the driveway, wheelie bin and fence and did not make any attempt to clean it up. Insisted I paid him cash. Took spare boards with him. Shop lied about certain things as well, including quoting £10 a m2 to have screeding but ended up paying £150 for 6m2. NEVER AGAIN WILL I USE OR RECOMMEND THIS SHOP.”

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Posted 2 years ago

“Mexborough the fitters don’t turn up the staff don’t know the true we had about 4different story’s very bad won’t purchase there again”

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Posted 2 years ago

“Your advertising is misleading, You will not price match any carpet like for like , I found the same carpet on another retailers website £12.50 per m2 cheaper , I called your main office and was told it was down to my local store as they are all franchises, I called the store told they could not price match the other lower price ,”

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Posted 2 years ago

“Firstly just to say thank you to all the staff that have worked on my project Over several months and total re carpeting the whole of my property Big thank you to Jason at Rotherham First class service Very helpful Very professional To all the carpet fitters a big thank you Highly recommend your company And I will be back Phil lawton”

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Posted 3 years ago

“I used United Carpets few times now and I have never been disappointed. Great advice in store, fantastic carpet and last but not least fitters always do a lovely job. Thank you”

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Posted 3 years ago

“Visited united carpets in Stechford, Birmingham and found the lady there very pushy suggesting carpets and colours that she liked. We did have an issue when the carpet was fitted and when called for advice the same lady was very rude and abrupt. I won't be using or recommending United Carpets in future. Very poor customer service.”

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Posted 3 years ago

United Carpets is rated 2.4 based on 37 reviews