Unique 1989 Reviews

Name: Unique 1989
Address: 50 Alloway Street, Ayr
Rating: 4.68

4.7 Rating 967 Reviews

92 %

of reviewers recommend Unique 1989

Company Reviews

Metrics

Info

4.7

Based on 967 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Unique 1989 5 star review on 23rd September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service is very bad , Emails are not answered, How your customers can contact you?”

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Posted 2 weeks ago

“Very disappointed in the way my represent hoodie was sent , real represent hoodies should arrive in a represent bag mines was stuffed into a small cardboard box, I’m trying to get it checked to make sure it’s not fake”

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Posted 2 weeks ago

“The product which I bought was not a correct size and emailed customer service to refund my money after sending the product back .no one has replied or responded regarding the issue I’m having .poor customer services”

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Posted 1 month ago

“Haven’t received been emailing for 4 days and no reply”

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Posted 2 months ago

“Only received one t shirt and not two shirts as ordered. I called and have not received a response yet.”

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Posted 2 months ago

“You haven’t got back to me? I’ve sent 4 emails and I can’t get through to anyone. I’ve got the wrong product and it’s going to cost a lot to send back and it’s not my fault.”

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Posted 3 months ago

“Sent item back for refund over a month ago now. Sent via signed for so I know it’s been received. Appreciate it’s a busy period but the shops now well over the statutory 14 days for refunding and as such is breaking consumer law. Will issue chargeback instead as they clearly have no intention of working through returned parcels.”

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Posted 3 months ago

“AN ABSOLUTE EMBARRASSMENT! Come home to receive two parcels! Even though I only ordered one polo shirt. One parcel was for another customer showing there personal details, name, address and mobile number on the invoice! Think you’ve broken DPA, confidentiality and GDPR!! It had my address on the front of the parcel but when I opened the parcel it showed a different name and two items I HAD NOT ORDERED! Clearly this means you have another customer which has not received there two items!! My second parcel was a polo shirt which I ACTUALLY ORDERED however the pictures online looked very different! YOU ALSO DID NOT INCLUDE TWO RETURN FORMS WHICH MEANS I HAVE TO NOW DOWNLOAD, PRINT OUT AND PAY FOR THE POSTAGE ON TWO PARCELS! AND THEN ENDED UP PAYING TO DELIVER A PARCEL FOR ANOTHER CUSTOMER - A PARCEL THAT WASNT EVEN MINE! WOULD NEVER RECOMMEND YOUR BUSINESS! I SENT BACK MY PARCEL ON THURSDAY THE 30th NOVEMBER, SPECIAL DAY DELIVERY SO MY PARCEL SHOULD HAVE REACHED YOU ON THE 1ST DECEMBER REFUND MY MONEY ASAP!”

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Posted 4 months ago

“haven’t got my order yet and it’s been a week”

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Posted 5 months ago

“I have sent 3 emails now to ask for a refund and no reply. It’s been well over a week. Terrible service!”

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Posted 5 months ago

“Returned the item l bought as the colour was not as deep as the online photo and two weeks later l am still waiting for the refund.”

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Posted 7 months ago

“First and last time I will order from this company. They do no respond to emails , item arrived defective and no confirmation of the return items I’ve sent back. Very poor experience - AVOID.”

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Posted 7 months ago

“Very poor service item came up faulty,I contacted customer service and no response. Will never buy with UNIQUE 1989 again.”

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Posted 7 months ago

“First time buying off here as a friend recommended Received my item Saturday from the post office and the zip doesn’t work and doesn’t look new, some of the lettering is slightly discoloured . I emailed but I keep getting a bounce back and keeps saying undeliverable. Tried numerous time again about a return and says doesn’t have a valid email address Definitely would not buy from this site again, and obviously I can’t send the return!!!”

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Posted 8 months ago

“Still have not received my parcel after nearly a week, have emailed asking for an update which has gone unanswered. I needed the parcel by Friday, they were supposed to arrive by no later than Thursday. So they will be getting sent back for a refund, when they eventually arrive.”

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Posted 8 months ago

“The wrong order was sent to me and I’ve been trying to exchange them for the right order for over a week but have not had any communication from Unique. Very disappointed!”

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Posted 8 months ago

“Said 1-3 days postage with DPD My sons birthday present arrived 7 days later No response from the seller”

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Posted 8 months ago

“Difficult returns policy. Will definitely put me off buying again from here. The shoes I bought looked small when I got them out of the box and looked like a 3 rather than a 5. When I tried them on they were WAY too small. Very, very disappointed with the entire experience.”

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Posted 10 months ago

“Can't review something I never received. On ordering the top yeah no problem, 5 days later got an email saying the product should mot have been on sale. Tbh you should honunor the sale”

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Posted 10 months ago

“I have emailed for 4 days trying to get a response about a return”

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Posted 1 year ago

Unique 1989 is rated 4.7 based on 967 reviews