Underfloor Trade Store Reviews

4.30 Rating 27 Reviews
89% of reviewers recommend Underfloor Trade Store

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"Next day delivery"
Posted 1 year ago
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"the order is not on site yet!!!!!!"
Posted 2 years ago
"First class service, and good prices"
Posted 2 years ago
"Straightforward ordering, prompt delivery, good advice!"
Posted 2 years ago
Many thanks for your great feedback, very much appreciated.
Posted 2 years ago
"Very quick delivery, item was well packaged and is now installed and working well - my customer is very pleased :)"
Posted 2 years ago
"Very quick despatch and delivery."
Posted 2 years ago
"Goods arrived quickly and as ordered"
Posted 2 years ago
"very helpful and great service delivered next day no fuss cheers"
Posted 2 years ago
"I found Underfloor trade store very competitive both price wise and quality. The sales team were both efficient and helpful. The service was rapid (next day delivery). I will definitely be using this service again."
Posted 2 years ago
"good price and quick delivery"
Posted 2 years ago
"Was wanting the pipe to put into floor screed. It was so late on delivery I had to cancel concrete. Then when the driver did arrive, he crashed his van into a neighbours tree then went to the wrong house!"
Posted 2 years ago
"Good quality and really keen price. Very please with the service"
Posted 2 years ago
Dear Philip, thank you for your 5 stat review, we very much appreciate it and are happy we could help.

Have a good day.

Kind Reagrds
Posted 2 years ago
"the service was very good from them"
Posted 3 years ago
Dear Mohammad, many thanks for your kind review, it is very much appreciated.

Thanks again.
Posted 3 years ago
"I had damaged an underfloor heating pipe and needed a straight connector to repair the damage. My order clearly stated '16mm repair kit'. What arrived was different - 2 manifold connectors and a straight connector with a different thread. I called Underfloor Trade the next morning to explain the issue and get them to send a replacement. I emphasised urgency as I had a damaged ceiling and was literally having to collect drips in a bucket!. A lady took the call and said she'd get someone to call me back. Nobody called and I ended up having to get one from another company with express delivery to sort the problem. Not a great performance."
Posted 3 years ago
"Everything arrived as described. Delivery was great. they also helped me out when we needed an additional part. Was impressed Would use again. Jamie"
Posted 3 years ago
Many thanks for your 5 star feedback Jamie, very much appreciated and glad we could help.
Posted 3 years ago
"Excellent service!"
Posted 3 years ago
"Came on time and as described. But packed on a pallet which was a surprise for 3 aluminium spreader plates! Perhaps the only way of protecting them from the dreaded delivery drivers but seemed a bit over the top."
Posted 3 years ago
Dear Mr Fisher,

Thank you for your kind feedback, this is very much appreciated.

I have passed your feedback onto our warehouse team with regards to your 3 spreader plates being delivered on a pallet, and they will be looking into other packaging methods.

Thanks again

UFTS Customer Service
Posted 3 years ago
"Hadley was very friendly and easy to deal with"
Posted 3 years ago
Thank you for the positive feedback, much appreciated.

Let us know if there is anything we can help you with in the future.

Thanks again!
Posted 3 years ago
"Good customer service and helpful technical team. Products I ordered arrived the next day. Will order from here again."
Posted 4 years ago
"Thanks for the products. They arrived quicker than expected.......Great Service!! The price was also very competitive. I'll definitely be back again for my next project."
Posted 4 years ago
Underfloor Trade Store is rated 4.30 based on 27 reviews

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Alice, Customer Support