Name: Under U
Address: The Old Brewhouse,Sacombe Park,Near Ware,, Herts
Rating: 3.57

“Nice products, decent choice and really prompt delivery. No issues based on my experience.”

Posted 6 months ago

“they have great selection of (not just )underwear with really great sales ... as much as 60% off great customer service”

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Posted 10 months ago

“Rubbish company selling seconds and fakes. Dolce & gabbanna crest logo just glued on. Didn't even make it through 1 wash”

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Posted 1 year ago

“I have now had 5 orders with UnderU.com and have always had great customer service and fast shipping. The products received are of great quality. Cannot recommend this company more. 5* service which is rare these days.”

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Posted 1 year ago

“Very happy with my order. Arrived next day, great communication and lovely quality. Will return!”

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Posted 1 year ago

“My orders always arrive quickly Good prices too”

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Posted 1 year ago

“The Product was exactly as described Hugo Boss, delivery was incredibly fast.”

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Posted 2 years ago

“Idiot's sent me the wrong swim shorts, stuff shopping with these cowboys again.”

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Posted 4 years ago

Dear Ian, Thank you for taking the time to leave a review. I have emailed you this morning regarding the issues that you have encountered. We always strive to provide the best customer service to all our customers and would like to ensure that we look into this for you. We have send you out a pre-paid postage label and can offer you a replacement product. All our orders go through a strict quality control process before items are dispatched to our customers - This ensures that mistakes are kept to a minimum. Should a mistake happen then we strive to work with the customer on a suitable outcome. Kindly reply to our email and we can look into this for you. Kind regards, UnderU

Posted 4 years ago

“AVOID** I could not express enough how absolutely awful this company is. I purchased from seller on ebay which cost me almost £200! I had returned some items in the same packaging as unwanted gift which the seller said was fine and provided me with a returns address (which was false! simon done this so the parcel would show as signed for. And then ebay would see it was not to the correct address) This item was signed for by the office next door as UNDERU were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I have been extremely polite in all emails but now i am frustrated as i've been well and truly scammed. I would seriously advise not to return anything to this company as YOU WILL NOT get your money back. They have the items and my money. Please take advise as they now have my money and the items. I don't want this to happen to anyone else. Simon was very nice at first, trying to sell the products and get my money. But as soon as you send this money its game over. Awful customer service, by far worst i've ever received AVOID”

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Posted 4 years ago

“AVOID** I could not express enough how absolutely awful this company is. I purchased from seller on ebay which cost me almost £200! I had returned some items in the same packaging as unwanted gift which the seller said was fine and provided me with a returns address (which was false! simon done this so the parcel would show as signed for. And then ebay would see it was not to the correct address) This item was signed for by the office next door as UNDERU were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I have been extremely polite in all emails but now i am frustrated as i've been well and truly scammed. I would seriously advise not to return anything to this company as YOU WILL NOT get your money back. They have the items and my money. Please take advise as they now have my money and the items. I don't want this to happen to anyone else. Simon was very nice at first, trying to sell the products and get my money. But as soon as you send this money its game over. Awful customer service, by far worst i've ever received AVOID************************”

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Posted 4 years ago

“**AVOID** I could not express enough how absolutely awful this company is. Items purchased from seller costing me £166. I had returned some items in the same packaging as unwanted gift. This item was signed for by the office next door as they were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I would seriously advise not to return anything to this company as YOU WILL NOT get your money back. They have the items and my money. Please take advise as they now have my money and the items. Awful customer service, by far worst i've ever received AVOID************************”

Helpful Report

Posted 4 years ago

“I could not express enough how absolutely awful this company is. Items purchased from seller on 02/04/2019 costing me £166. I had returned all items in the same packaging as unwanted gift This item was signed for by the office next door as they were not open on this day of delivery as I called up to check item was received and the line said office is closed This company is causing me a lot of distress, they promised me my refund and its been over a month. They will not respond to any of my emails. I am being completely ignored. I don’t understand how I can be refunded for only 1 item when this was all sent together. I am owed £86.97. I would seriously advise not to return anything to this company as they make out it was signed for by another company and you wont get your money back. Please take advise as they now have my money and the items. Awful customer service, by far worst i've ever received”

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Posted 4 years ago

“Ordered my item over a week ago and it did not get dispatched until 2 days ago, when my item should have already been here. Pboned customer service and I was told it would be delivered 1st class and I am still waiting on my item. Will never use this website again. Disgraceful service.”