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Ultimo Electronics Limited Reviews

3.1 Rating 117 Reviews

55 %

of reviewers recommend Ultimo Electronics Limited

Company Reviews

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Phone:

01508500242

Email:

info@ultimoelectronics.co.uk

Location:

Ultimo Electronics LimitedUnit B Vulcan Road North NorwichNR6 6AQNorfolk,
Ultimo Electronics LimitedUnit B Vulcan Road North NorwichNR6 6AQNorfolk
Norwich
NR6 6AQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price was just right. Very happy with the phone. Works very well. Delivery was on time.”

Posted 1 year ago

“Bought an iPad which has been on charge for an hour and a half but won't turn on”

Posted 1 year ago

“I bought iPads for my grand kids, they arrived in time and excellent quality for reconditioned tablets, site easy to use”

Posted 1 year ago

“Great customer service”

Posted 1 year ago

“Arrived on time. Very well packaged. Quite happy with the product.”

Posted 1 year ago

“Very good price, I bought an Apple Watch series 2 and condition was amazing. Quick delivery as well”

Posted 1 year ago

“Quick efficient service. Great price value for money. Shipped to Northern Ireland when the company I usually buy from refused. Well done I certainly will be recommending Ultimo electronics to my friends”

Posted 1 year ago

“I am satisfied with my phone thank you service was quite good.”

Posted 1 year ago

“Good price, fast delivery and brilliant product.”

Posted 1 year ago

Thanks so much for your review! We're so glad that you were happy. If you need any more planet-friendly refurbished tech, do come back to us! -Emily

Posted 1 year ago

“Bought an apple watch and it was all scratched on the screen, not major scratches but there were scratches and I paid for prestine condition so was quite gutted about it.”

Posted 1 year ago

Hi Jack, Thank you for your review. I'm sorry to hear that you weren't happy with the condition of your Apple Watch. We don't offer pristine condition on our website, but we do offer very good condition, which I can see that you purchased. On a very good condition device, you may see some minor scratches but you should only be able to see these at close range. For more information about our refurbished grades please see our blog: https://ultimoelectronics.co.uk/what-is-refurbished-grade-a-b-and-c/ If you would like to speak to customer services about this, please don't hesitate to email us at websales@ultimoelectronics.co.uk or call us on 01508 500 242 between 10am-4pm. Best wishes, Emily

Posted 1 year ago

“Sent to my sister who is delighted with her new iPad”

Posted 1 year ago

Hi Christopher, Thank you for your review. We're so pleased that your sister was delighted with her new iPad! We're here if you need any more refurbished tech or help with your device. Best wishes, Emily

Posted 1 year ago

“I’m happy with my iPad. Took lot longer than stated for delivery. They are not good at keeping the customer informed, however, they are reasonably easy to contact by phone, but not good at shipping updates.”

Posted 1 year ago

Hi there, Thank you so much for your review - I'm so glad you're happy with your iPad. I understand that it must have been frustrating to not have been kept informed about delivery delays. We've recently seen some delays in our dispatch team due to the sheer amount of orders and we should have kept you updated on that. I will make sure to pass onto our teams to improve communication about orders that are unfortunately delayed. If you need any further assistance please do call in again or email us at websales@ultimoelectronics.co.uk. Best wishes, Emily

Posted 1 year ago

“Good communication good product would recommend buying from Ultimo but remember you are buying a refurbished item”

Posted 1 year ago

Hi Robert, Thank you so much for your review! We're glad you were happy with our communication and the product you received. It's always worth remembering that while our tech will function as normal and has been tested and repaired if necessary, that there will be minor blemishes on the devices as they are pre-loved. Thank you for taking that into account when writing your review! If you need anything further, please don't hesitate to get in touch. Best wishes, Emily

Posted 1 year ago

“The product arrived within the stated delivery time and was very well packaged.”

Posted 1 year ago

Thanks so much for the glowing review, Dave! We're so glad that you were happy with your refurbished device. Do let us know if there's anything else we can do to help. Best wishes, Emily

Posted 1 year ago

“Avoid this company at all costs (literally). I ordered an iPad Pro 2018 12.9" refurbished model at the beginning of November. It is now a month later and I will have to return the device back to Ultimo Electronics for the THIRD time because it is faulty. I have been trying to start a graphic design business for a little while now, so I ordered an refurbished iPad from UE and even paid extra for it to be installed with a new battery, along with an additional year of warranty. I received the device and, before I even completed the setup steps, I noticed a solid, blue line of pixels running the width of the screen that occasionally flickered. This is an unacceptable fault for a device that costs as much as this one did, and (obviously) even more so for graphic design purposes. I thought 'oh well, these things do happen' and sent it back. About two weeks later I received the "repaired" device. This time I completed the setup steps but, yet again, the screen fault re-appeared in the exact same spot. Evidently, nothing had been done to actually repair the device at all. Annoyed, I sent it back a 2nd time. I finally received it after another two weeks and just tried it out today...only to find that it has the exact same fault as the previous models had. Instead of continuing on this perpetual cycle of posting it back to them, only for them to send it back without doing anything, I have demanded a full refund. Their Customer Service team is also very unhelpful, especially after having spent a lot of money on one of their products. I was left in the dark for nearly the entire time that I had waited for this device to be shipped to me. I also enquired as to how it could be proved that the device had actually been fitted with a new battery, which was ignored completely. I have lost a month of potential business thanks the complete incompetency of Ultimo Electronics. Do not use this company. They don't care about you.”

Posted 1 year ago

“AVOID-10 Days later Still waiting 😡🤬AVOID 1 star is too generous. 10 Days later Still waiting for products to turn up and no sign of it , if you email you get replies of postal strike which is NOT true as strikes are not occurring for whole 2 weeks . Then some one calls to change the product as they have not available in stock , so that was blatant lie to begin with the excuse of 10 postal strike for 10 days. Spent nearly £600 pound and got nothing yet 😡🤬”

Posted 1 year ago

“Absolutely shocking service, I ordered a very good condition Apple Watch and when I received it from them it looked like it been dragged across a concrete floor for half a mile. When I sent it back they then said it was linked to my iCloud account but I never even turned the watch on. Was a gift and ended up ruining a birthday. Taken 2 weeks to sort out and still haven’t had a replacement. I’d your looking for a good quick service don’t bother with theses guys”

Posted 1 year ago

“This experience has made me only go for websites to order from that i’m 100% familiar with. Ordered an ipad on sunday - Got told my order was only gonna take 3-5 days, which is fair enough. Today has been 5 days since i have ordered and I still haven’t even received a shipment email which has had me very concerned all day and i’ve been ever so worried that it’s a scam which I CANNOT afford with the circumstances I am in right now. Completely understand if it can take longer than 5 days, but please just put that on your website instead of having every single one of your customers on edge at the fact they haven’t received an order with the time range they had been given. Smh.”

Posted 1 year ago

“Shocking customer service! I ordered a phone last week. I received an email telling me it would be 3-5 working days and I should have an email giving me tracking details etc from Royal Mail. No such email has ever arrived and it is almost a week to the day I ordered the phone. I emailed customer services on Friday and had no reply, I’ve emailed again tonight. I’ve asked for a refund, the least they could do is email customers back.”

Posted 1 year ago

“AVOID AT ALL COSTS Bought an iPhone 7 for my son recieved it and tried to turn it on and nothing tried to charge it still nothing contacted company who asked for me to send it back which I did the next day in the original packaging then received an email saying that it was accidental damage and was not covered by there warranty joke of a company now down the price of the phone and a heartbroken son how can a company treat people this way absolutely disgusting AVOID AT ALL COSTS”

Posted 1 year ago

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Ultimo Electronics Limited is rated 3.1 based on 117 reviews